My vet recommended All Paws in October of 2010, when one of my dogs died suddenly. I had never cremated a pet before and was afraid I would not be getting my dog’s actual remains, as generally crematoriums put many people’s pets together, and we get a mixture of ashes, instead of ONLY our own pet’s remains. My vet assured me that while this is common, if I requested a different process(and paid MUCH more for that process, of course) I could believe in the honesty of this crematorium. He said he had visited their location, had seen the facility and its number of «rooms» for processing a client’s request. Cremation is not inexpensive for a facility, so asking for a personal/singular process would of course be more costly. But I felt it was worth risking that this would be an honest place, and I could only hope that all these assurances were to be trusted. So I paid for the private plan. Within a few days my dog’s remains were back at my vet’s office. I received a velvet package with a lovely note and a little certificate, and based on my vet’s strong belief, and his visits at times to All Paws, I felt hopeful I had gotten what I had asked for. Just this past February I could see the day had come to let go my next beloved dog… this time I called All Paws and talked directly with them about my past experience with them, and my still strong fears that I would pay for the special cremation, but not really get my girl’s cremains back. I will never know for sure that ANY place really does what they promise, but felt my concerns were heard with a loving ear, and was assured there was no desire to betray my trust. When, the following day, I had to make my decision, I was again assured by my veterinary office that this was a great place, and that the pickup and return would be as efficient as the prior time. Again, within two days of this sad event, I had my pet’s remains, again in a box inside a velvet bag. I had been offered the chance to choose urns, but was content with the package I had had before. We CAN also go directly to their location and be present for this process, but as they are rather far, I chose to trust. If I had gone directly there myself, I would be able to give the full five stars. But I was very pleased with the treatment I have received thus far, and maybe this well be helpful to someone else.