Chuck E Cheese’s

Must be hard running a place like this full of crazy kids but for the most part it was a good experience.
There’s enough seating even on busy days but expect a long wait for food when ordering. When busy, you’ll wait almost an hour.
Some games machines were broken and there was no attendants fixing them during the whole day.
Staff clearly are frustrated. Spread out too thin. Some were nice, others seemingly didn’t care… understandable but all were professional.
Avoid coming during peak hours on weekends…

Always fun even though my son is only 20 months old. We love taking photos and the games where he can drive. Plus they have a little play area with a slide that he loves. Service is not great but we just make sure to account for extra time to get food and prizes.

I guess one can’t give a zero on Unilocal or else I would. Took two grandchildren here during Christmas holidays. Gave pizza order, and 40 mins later no pizza. Asked chief person in food section who said rudely «it’s done and ready to come out» 20 mins later still no pizza. Then found the manager, who said we’ll get it right out. 5 mins later comes the saddest and sickest looking pizza one could see. Awful, now going to games and prizes it gets worse.
Grandma spent about $ 40 on tokens for kids (it was Christmas) Granddaughter had entire armful of tickets from games (~300) and went to pick a prize. Shelves had all sorts of nice toys at 1500 – 2500 tickets. All she could qualify for were cheesy plastic snakes and spiders in bins in glass counter. She picks one out and is told «you can’t have that, we are out of them» Grandma says «No there is one right there in the bin». Staff says «No we can’t give those out, only from the inventory in the back and we have none there» Place is well named «Cheesey»
I would have called the attorney general if I had time.
This place is one BIG RIP OFF

The employees basically try to sell your kids cotton candy… like drugs. Push the parents aside to make the sale. It’s disgusting. My suggestion would be to review your current staff and weed out the problems… which means the nice lady who stamps hands is about the only one who can stay.
Oh and they bribe customers with free tickets for big reviews.

This was the first time coming to this location it was pretty busy as the day went on. It’s a lot larger then most of the locations I have been to. But they are definitely lacking organization in this location. When it came to singing happy birthday to the celebrants they were not in sync. The hostess that was assigned to the party really wasn’t on point with keeping up with her guest or handling the party very well. We had to refill our own sodas as we ran out and cake was cut and just placed on table for whoever wanted it and personally the cake was dried out and there is about 2 inches of icing on it. They definitely need to get alittle more organized.

We went on a Thursday morning. Not a lot of business. Service was really slow. I didn’t encounter any problems, but there was a lady who didn’t receive her food order, and I knew she had been waiting for a long time. A manager figure finally came out, and the problem was resolved. The pizza was not as a good as before. Its a nice place to kill time, but I would not go unless I had to.

Go somewhere else. The customer service sucks!!! Most of the games are out of service. You only get four tickets per games.
There’s an «all you can eat» salad bar… and when I went to make my salad, I saw that there were no eggs. I asked one of the staff and they said what you see there is what we have… How is it an «all you can eat» when they can’t even refill one of the sides?!
Horrible customer service!!! O and it took a hour for the pizza and fries to come to our table.

Looking at the other reviews I may be basing this on the level of comparing my experience from when my kids were little.
It looked pretty good. Looked upgraded. The table was set up nice for my grandson’s birthday party. I am not certain of the value because I no longer have actual «children» to know the going prices of children’s activities for these days.
The Pizza was really good. Way better than the 80s. Good they now have unlimited fountain drinks– they didnt have that when my children were kids.
Looked like fun for little kids. it was clean. I didnt see or use the rest rooms though. I just figured a place with so many kids running around, it may be better to wait than to take my chances.
One thing did strike me very funny. I was left sitting to watch everyone’s belongings so that they and their children could participate in the activities. An employee asked me to move from the table and go elsewhere so they could clear a reset the table. So I said «ok» and asked for a plastic garbage bag or something so that I could remove and carry all of the stuff that I was watching. The workers were telling me ok they will get the bag, but no one was doing it.
The girl who was in charge of the table starting rudely prodding and harassing me to move from the table. I am an older woman, as I said a grandmother, and the girl was about 21. It was just weird the way she started disrespectfully harassing me to move, and I didn’t have a way to pick up all of the belongings and pocketbooks left there on the table.
At that point I wished I had not added my money to her hefty tip that my daughter and son in-​law gave to her. I had added a good sum, because they ran out of cash and only had a card. The tip I had added was enough to take me out to a nice adult restaurant for a dinner. I wanted to ask for it back. I had never seen anything like that level of harassment at a place like that or restaurant.

I’ve really had it with this place, despite one of my kids inexplicable affection for it.
Now, unless you’re willing to spend a minimum of $ 20 at a clip, you get 3 tokens on the dollar. $ 20 gets you the legitimate 4 tokens/​$.
At least 20% of the games are out of tickets, without warning, and good luck flagging down an attendant for service. Unless you’re willing to tell your kid he/​she will have to wait 20 minutes or so for a refund/​tickets what have you, consider yourself rooked. The same thing for if you put in a coin without the machine registering your credit. Bye bye overpriced token.
The machines that do give tickets still give them out at a rate of 4/​token, regardless of score. I think the exception may be skee ball, but I’m not sure, as the machine my son used was, you guessed it, out of tickets without warning.
When we were done, we redeemed our tickets at a couple of their various automated ticket counting machines. Wouldn’t you know, the machines are mis-​calibrated and without fail cheat the kids on their ticket counts. For shame!!! I’d put in 4 tickets at a clip and get a 2 count. Unacceptable, unethical, and I’d guess as much to say – illegal!
On another note, the place is absolutely filthy!!! Uncleared, un cleaned tables and booths. Food, napkins, utensils, etc. strewn across the carpet. Hazmat bathrooms – they should hand out disposable gloves at the entrance.
Just a place to avoid until they get their act together. Clean the place up, calibrate the machines and simply treat people fairly and honestly. My skin is still crawling from yesterday.

Terrible chuck e cheese location. My kids love playing the games and at least having a chance to win a «jackpot.». However you can only win four tickets per game no matter how well you do. Very disappointing. It is almost impossible to ever get enough tickets for even the smallest prize. Save your money and avoid this place.

They let random people in there without children!

My son rates this 5 stars. I rate this 2 stars. He is 6 and I am much much older. That explains the the difference.

This place is a sh*thole. Half the games don’t work. It’s unsanitary. They charged me $ 1.69 to give my kid a glass of water. Is that even legal? This place is disgusting.
I’m so sorry that I brought my kid here instead of the better, independent pizza, games and prize restaurant options in the area. I’m so turned off by this place that I won’t be returning any location of this franchise.

Kids have a blast here and it’s non-​stop fun. I can’t say I came here to pay but only came here for birthday parties with endless tokens.
My daughter particularly looks for the games with tickets so she can go to prize redemption center and pick out goodies. Not all games have tickets spitting out despite it indicates tickets. I also notice some games don’t work at all when you put in tokens.
The food is your standard fast-​food level for kids. My daughter is not crazy about the food but from my observation of kids at the party, they seem to like it without complaints.

Anyone who has a kid knows Chuck E Cheese’s. If you have not been here in a while it is worth going to. A few years back I remember going here and everything was old and many of the games where broken. All that has changed! They added a second floor that has games for larger kids (and adults) and cleaned the place up. All the games seem to work and the biggest thing it is all 1 token. That’s right 1 token. You can play for hours on $ 10.
We don’t eat here besides a drink while the kid plays so I can not comment much on the food. I have been here for parties and the kids all enjoy it.
There are times that they are busy like the weekends. If you don’t like crowds get there early (They open at 9am). Even when they are busy most of the kids are for parties. The staff does a good job spacing out the parties and when they go to eat things free up.
The other thing they do is when a child enters into the building they stamp the child’s hand and the parents hand with a special ink, When you leave they make sure the kid matches the parent. A little extra security to keep the weirdos at bay.
I recommend trying Chuck E Cheese’s if your a parent. Your kids and your wallet will thank you.