Warnock Holding

Not that it wasn’t totally unexpected, but when Nielsen called my husband for the umpteenth time to bring in his 2009 Towne and Country so that they could get him in a new model for the same payment we decided what the heck… knowing that it was likely a rouse… we weren’t disappointed!!! We purchased a 2009 T&C in 2012 from Nielsen and actually got a nice deal on it. It now has 125,000 miles, but is in very good condition. The KBB for this van with that mileage and condition is $ 6500+. They offered us $ 4K…what an insult! I left disgusted and told my husband no more purchases from Nielsen. What they didn’t know, and didn’t take time to find out was that we were likely going to purchase a new T&C…their loss, another car dealers gain. I do not appreciate a «bait and switch» tactic as a way to get us in and then lowball us knowing full we’ll that we could not even get close to our current payment. Sleazy car sales tactics if you ask me. Just propagates many peoples feelings of car sales. Stay away, or be very careful.
To add additional information… on TV today have been repeated ads for Nielsen stating that they will give up to $ 1500 over trade in value of your car and help with financing… with that said if they valued our minivan at $ 4000 then they should have offered us at least $ 5000, if not $ 5500. No such offer was made. Further proof that they have very misleading ads.
My husband has purchased 4 vehicles from this dealership (most when it was Warnock) and taken other vehicles there for service and this is how they «award» customer loyalty… by trying to rip you off! Just lost customer for life…

This Chrysler/​Jeep/​Dodge/​Ram automobile sales/​service center that used to be Warnock is now NIELSEN DODGE CHRYSLER JEEP RAM after a recent change in ownership.
My comments are about the service department, as I believe it is the best I have ever experienced. Twice in the last 6 months I had a problem which my local mechanic could not fix, and both times I took it to Neilsen Service Department where service manager Michael Nogrady went way beyond the the normal service manager’s duties. He showed he truly cared about the quality of the service and the repair job. He had his mechanics try everything, and then to make sure the fix was OK, he drove the car for an extended road test. I am happy to say he fixed what was a truly difficult problem, and the cost was quite reasonable. He made sure the warranty was used too.
From what I can learn about their new and used car sales they seem quite competitive, and I can certainly vouch for the excellent after-​service Nielsen provides.