Above All Fence

I requested an appointment through Above All Fence’s website. I was told that the earliest appointment they could give me was 3 weeks away. I scheduled it and called and confirmed the appointment the day before. I was given a one hour window — 9:30am-10:30am — of when someone would come to do the estimate. When no one showed up by 10:30 and I had not received a phone call, I called Above All Fence for a status. The woman who answered the phone said she would call the guy who was supposed to come and give me a call right back. At 11:10am, I had not received a call back, so I called to cancel the appointment as I had other plans and could not stay home and wait forever. I was not offered an apology at all. Extremely bad customer service and unreliable.

My mom was replacing her old fence and got the best estimate from them. They beat the competition by a few $ 100. The installers were courteous and worked really hard to get it up. Any questions I had were answered right away. The yard looks awesome and we will definitely use them for any future work we need done.

Yea, as long as you don’t mind paying an arm or a leg for an average job. out of control.

In June 2014, I purchased my backyard fence from Above All Fence. Today, December 30, 2015, I noticed a hole in one board (thanks to friends at my daughter’s holiday party!) and called sales rep Oren Richman to see about fixing it. By 3:00 pm Oren was at my house and able to repair my fence! Now that’s customer service at its best!

Another positive experience? After Aug. 4 storm with 60 mph straight line winds, trees, branches came down on 4 panels, broken lattice, top rails of 3 ½ month old vinyl fence & broken 17 year old black chain link fence. I called Robert at Above All Fence for repair. He quickly came out for inspection & estimate. I had to reschedule twice to coordinate with tree company, Angelique was very understanding & helpful. Freddie & partner came out on time for repair, actually at 8:55 for a 9 – 11 am window. They replaced all broken vinyl fencing, went the extra step to reset posts that we didn’t even notice were damaged & uneven from storm. Repaired 17 year old chain link, sprayed with Rust-​oleum, that another company installed, made it look new.
If not for tree, branch damage, our vinyl fence came thru 60 mph winds beautifully!

4 stars for the installers: they busted their butts, we stayed in constant communication, they answered my questions and concerns with no issues. The work looks great, everything is set as it should be (even, clean, no pieces with scratches or scuffs). ONLY reason why they lose 1 star is for showing up late the first morning and working to almost no sunlight. I told them to go home and come back tomorrow to finish what remained.
3 or even 2 stars for the schedulers. The installers were supposed to come back the 2^nd day, I was told 3pm (VERY VERY late!!) I had taken off from work these 2 days for them to complete everything. 3pm comes around, no show. I call the office, the guys are running late from another job, they’ll be there at 5. Someone else calls me from the office, they’ll be there at 6. Then I got a 3^rd call, they can’t make it today, they’ll be there Saturday morning.
So I completely wasted a PTO day from work, I could have gone to my office but instead sat around waiting for them for nothing. They came the next morning as promised, very apologetic. I explained it’s not their fault but the installers for overbooking them. Within 1 hour that they arrived, the office called them and asked if they were on their 2^nd job site yet. WHAT??? NOT COOL. Either give these guys time to finish 1 job before moving onto the next, or if you are going to book so many back-​to-​back appointments, hire more workers to complete the job so they can keep up.
Needless to say the guys stuck around and finished the job, cleaned up after themselves. GREAT JOB Eddie and crew.

Salesman was charming, acting like he was our best friend, so we went with this company. It was overpriced, and it looks horrible. Do not like the way they did it. Never heard from our «friend» after the installation to see if we were satisfied. Wouldn’t recommend.

Just had a fence installed by them. It’s only been a few days, but it’s beautiful, and the scheduling and install was fast and easy. The salesman was running late the day of my estimate but called and let me know. His pricing was was fair and reasonable.

Salesperson showed up 45 minutes early even though i was still at work, 45 minutes away and then he asked to take measurements and I told him and no. that was the last time I heard from him.

I had two gates installed to keep my dogs in the yard. First who ever answers the phone there is probably a family member who has no business sense. While the cost of 1300.00 for two gates and a small section of cedar fence and 6 poles seemed high they came recommended. It took numerous follow up calls to finally get the gates installed and on the first day after one gate would not close, Then the second day the other gate would not close and despite numerous phone calls I never got a service call. The day of a scheduled call it snowed which would be common sense that they could not work but two weeks later I gave up and just belt sanded the gate down. If you want a company who operates with this type of work ethic, I was told that they like to schedule there service calls when the installer is in the neighbor hood so if you want undependable service sign up. Horrible