Einstein Medical Center Montgomery

I do not recommend the ER in this hospital. I had a choice of going to Phoenixville but my husband was in pain and could not walk so we chose this one since it was closer. They are a hospital and you would think they have beds or stretchers to accommodate patients who can’t sit in the waiting room for long (you cannot sit with a herniated disc and need to be in a horizontal position to get some relief). But when I asked if they have am empty bed/​room where my husband could lie down while waiting for the doctor, they refused. I got mad and raised my voice and the lady from the other room heard me and said she could check us in and she did get us to an examination room. Once there, we waited about 45 mins for the on call doctor but she came in to examine my husband and said it is not life threatening so just gave pain meds and send us home. My husband asked for an epidureal injection to get relief but they weren’t equipped with that since they have no pain management specialists or spine department in Eisntein. I should have gone to Phoenixville or better still to Bryn Mawr since they have a spine department in Bryn Mawr hospital.

WORST ER experience ever! I will NEVER utilize this hospital again. Absolute nightmare.
I wrote a letter to the CEO of Einstein Hospital about my experience and he didn’t even have the courtesy to respond.

I went in for one thing — to figure out what was wrong with my knee. Not only did they simply give me an mri and an xray and i had to wait two hours for a condescending doctor to come meet with me for 5 minutes to tell me to either take drugs or go to physical therapy (i did neither by the way and my knee is fine now) … then they call ONCE! just ONCE! for your bills and god forbid you miss it. god forbid you forget and have other things going on in your life then they send you a paper from a fricking COLLECTION AGENCY. i have never had a debt in my entire life and I just got it today and paid it today but I am so offended and I am so disgusted with how they run their business. DON’T GO HERE PLEASE DON’T IF YOU CAN HELP IT THEY SUCK!!! THEY REALLY SUCK!!!

I agree with the comments. I went to ER for the first time at Einstein and stayed overnight for observation. I was very disappointed. Very disorganized, lack of communication, poor quality and slow service. i was under more stress at the hospital than at home.

Other reviewers were pretty much on point with regards to the administrative staff at this place. I don’t know if it’s just a corporate decision to cut costs, but there clearly is not a very high standard for the hiring process. It’s a shame because the doctors and nurses were very nice. I really hate to say this, but I’ll probably go to Abington Hospital next time.

Here in the labor and delivery section and these rooms are just beautiful! I love the fact that there not like most hospitals and just have regular single seats that most fathers who stay overnight have to sleep on. Instead this hospital has a recliner and a love seat that turns into a bed that I am about to sleep after this review. I love the service, and love that there food court prices are not like airports

Ugh — it’s pretty but not well run.
In particular their billing manager should be fired. I kept getting this creepy automated call «If this is Mr Smith press one, if this is not hang up». I hung up figuring this is a telemarketer. No other phone call, no mailed invoice, BUT then a mailed letter from a collection agency for $ 254. Pay up or else! Sent the check the same day. You would think that they could have done the same thing!!!

I went in for an xray. They never told the radiologists I was there after they checked me in so I waited 45 mins and then asked how much longer. 15 mins after that they took me in. They didn’t have a doctor to read the results so they said they would fax the results first thing in the morning to my doctor’s office.
It was a week until I could get an appointment and when the doctor came in, he saw that the hospital never sent over the results, so he tried calling but no one answered. He came in and said that I had to drive back to the hospital to pick up the results myself, which is ridiculous.
I called ahead and only got voicemail at the radiology department. I called the front desk and they said they always put people directly in voicemail, sooo I had the nice lady at the front desk call multiple people to find it. After waiting a while, someone who isn’t directly related to this job function brought it out to me.
I would not come here again for tests… they didn’t explain the results while I was there, give me a copy of the CD or send it to my doctor, and they barely had their act together to hand me the results when I came in to pick it up.
I was told by my doctor’s office that they would call me right away if something was wrong or broken when they received the results so it could be treated. This hospital, and my doctor’s lack of basic administrative communication could have postponed immediately needed treatment, potentially leading to further injury.

I thought it was just me. I have to say this is the worst hospital I have ever been to. I went in yesterday to the ER for servere back pain and from the first to the the last second I was there, I was treated like a dog. Actually my dog gets better care at his facility. The receptionist was rude. The first nurse was rude and crude chewing gum while she ask me questions. Fine, just cared about getting good doctor. Doctor was nice but I feel she was inadequate. She got rid of my pain by doping me up. Thanks, Doc. Did she give an MRI to see what was going on with my back or at least an X-​ray? I did go to an orthopedic doctor next day and they couldn’t believe I wasn’t given an X-​ray of my back. What if it was something really serious? After all that was said and done, no one ask if I would like a wheel chair lift to the door, not even shown the way out. They all just watched us at the nurses station go by. We were the only people there except for one other couple. By the way, I am insured through my employer. So, the bills would of been taken care of. I will NEVER go to this hospital again!

One star only because none is not an option. All that glitters is not gold. Nice new facility but the medical care is horrible. Hospitalists who barely speak English and are from staffing firms are your admitting physician. No coordination between specialists. Arrogant old school doctors who speak down to patients. Beware you may not make it out alive!

Very nice and impressive new building, visited the ER, the physician had a very strong foreign accent and problems understanding what I was saying. I left the ER 4 hours later as sick as I went in, had to go to another hospital next day where I got adequately treated. Would not recommend this ER.

Great building, doctors etc BUT! Ya there’s a but.
If I could write a review for their billing system it would get a –5 stars. So because of this 4 stars overall.
Their billing system is all screwed up. I got a letter from their bill collector a few weeks back for something I was in a mystery over. Apparently it involved a bill insurance didn’t cover that I never got a bill for from last March.
After being on the phone 3 times trying to figure this out with 3 different people, I finally got the bill and agreed it was correct… So that night I went into my HSA and paid it, which was over 2 weeks ago.
Now tonight I’m sleeping and get a phone call from their bill collector. Ya needless to say that went over like a lead balloon. The guy on the other end would NOT listen to me. I finally got pissed and told him to get F$%.
I just went into my HSA and found the payment went out a week ago.
Guess these guys need some lessons in how to apply accounting and direct the dogs off when the fault was theirs in the first place!!!

I went today to the ER because I’ve been experiencing severe joint pain, headache, and just down right terrible. I’ve had lots of blood work done about a month ago, and found some things out. I’ve been worried that I might possibly have Lyme disease because of my chronic issues. The triage nurse was very nice, pat I believe her name was. I shared my bloodwork results with her, she had doubts that today the’d be able to help. I said I required more blood tests, but was concerned because of the headache and joint pain. She brought me back, and I could hear her speaking to the Dr., I heard her say oh I had a feeling we couldn’t help her. When the dr came back, he was very condescending, and dismissive. I told him that I had severe pain, and he said it was probably a virus. I said I had a poor immune system, and haven’t been well in quite some time. He chuckled and said how solid I know if I had a poor immune system. It seems he made up his mind he couldn’t help me, and didn’t even try. He said he’d take blood, but was positive it would come back fine. It’s pretty frustrating struggling with poor health, and then to deal with a jerk like this doesn’t help. I also had the privilege of listening to him talk about his extensive wine collection. I knew I should have gone to Paoli, will never step foot back in this hospital. My diagnosis was weakness.

This is a great hospital if you want to be ignored by the staff. I will say signing in and registering went very well (the best part of the whole experience). After checking in and getting vitals done it was into the er. I sat on the bed for about a half hour before someone came to check on me. He introduced himself and then left before I could even ask a question. An hour later a doctor came in to check on me, got a phone call from another doctor, left to take the call and didn’t come back for an hour, never finished checking me out. When she did come back told me what she thought it was and issued meds and told me to follow up with other doctors. It is a beautiful hospital and being a resident of the neighborhood I was really excited for this to open. I just wish the staff was as great as the building was.

Quick update on this. I did receive the expected «customer service» follow-​up call after sharing my experience on a voice mail with their customer service department. I spoke to a nice lady (their Customer Service Advocate) who completely agreed that it seemed completely inane what I went through to get x-​rays. She promised to find out what happened and get back to me the next day.
That was one month ago… still no call. ‘Nuff said.

I am an expecting mother, and I was to deliver at this brand new hospital. I did the hospital tour and staff seemed very nice, and building is brand new with top of the line everything. (Thus far that would have been a 4 star as no water birth available.)
Being from EU, I wanted to request N2O as a pain management option for transition phase so got on the phone with an anesthesiologist. (N2O has been widely used back home for ages with the greatest outcomes just to take off «edge» without taking the control away from mom; — see our mother/​newborn statistics versus USA’s!!!)
So, I got on the phone to make my inquiry. Good lord! Pushy bully who does not let you have a word in, who spits on each word you manage to get in and cuts you off, basically telling you that you are an idiot and you either can get high on their heavy duty drugs (a nice long list of morphine/​cocaine derivative either in your IV or into your spines) or die of pain on your own, and despite how successful N2O is all around the globe (and finally approved by FDA here!!), he knows better than anyone else what is good for me.
I will have a long talk with hubby later to see if I can deliver somewhere else as I am dead opposed to these people getting a penny from my insurance. (For their heavy drugs they can charge more and that may likely escalate to even more expensive interventions. Chi-​ching!!!)
What they seem to care about is NOT my well-​being, just to use me as an insurance scam/​money-​cow no matter how much it harms me and my baby.

I spent over 6 hours yesterday in the ER at the newly opened Einstein Montgomery Hospital location. On the surface, clean, airy, new, and I didn’t wait long at all — partly because of the bedside registration — kind of hard to do when you are being hooked up for an EKG. Once in the ER, I never saw a physician — contrary to what the website advertises — only a student physician’s assistant and a physician’s assistant (I saw him at the end of 6 hours). The nurse stuck her head in a couple of times — the longest time I spent with her was to get my discharge instructions. The ER technicians were very nice, respectful, kind. I can’t say the same for the rest of the staff — nurses, physician’s assistants, doctors (?). From my room, I could hear just about everything being discussed, about my case and about other patients — names, age, diagnosis, history, test/​procedure results. What happened to privacy? Plus, I could hear a negative attitude from discussion of my case of «why is she here?» (My doctor sent me– but really not the major point). I also over heard the «doctor» complaining to someone on the phone –personal call — that there were no rooms to admit patients — he had to hold a stroke patient in the ER. He also complained about the hours he was working. Then there was loud laughing from the nurse about her earrings. So much was inappropriate on different levels. Then the patient in the room next to me that the doctor was going to «spring» fell getting dressed and they had to sew him up. Oh we’ll, the earing nurse couldn’t go to lunch!

My sister recently found herself here for nearly a week in the ICU.
Since the building is very new and the staff is very new, they are still working out some hiccups. For example, the nurse that attended my sister (gave her medicine, etc) failed to read the board in her room that specified her diet and that she couldn’t have solid food. She left the room and spent 5+ minutes hunting down a straw and when I told her the board stated she was to have liquidified food and no straws were allowed (since she had just gotten off a feeding tube), she complied. However, if I hadn’t told her, she wouldn’t have known. According to my mother and grandmother, they had been having that issue since about ¹⁰⁄₆ (so about 3 days worth).
The building and rooms themselves are very clean and new. When my sister was transferred from ICU, she had a private room in the opposite wing with a nice sized flat screen, comfy chairs, and even a couch with a pullout bed.
Once they’re open for a little bit, hopefully the communication issues will work themselves out.