Patient First

The facility was clean and the staff was extremely friendly. Not a long wait for the doctor as well. I went in for symptoms of a sinus infection but the doctor was more concerned about my cough. The doctor stated he was more concerned about my cough (I had one productive cough in the exam room) and gave me and RX for cough medication. My sinus pressure and pain was not address by a physical examination. I did have a mild cough, I appreciate the cough pills!

From the clean spacious waiting room to the prescription filling service, everything about this urgent care facility is top flight. The receptionist who helped me went above and beyond to be kind and courteous. Great customer service:) I was in and out of the office in less than 1 hour.

Excellent visit if a doc visit can be called such. In, registered, brief wait, temp taken, swabbed, seen by Dr. Strunk who explained that The flu swab was positive. Got my Tamiflu and left. On to recovery.

tonight i had a really bad nosebleed and as i dont have a car or want to call 911 to make a fuss — i rushed onto a bus at first to go to Mercy Suburban, but as my bleeding subsided i realized that Patient First was still open (open 365 days a year 8am– 10pm) and they took my insurance. It was obviously an urgent care matter so i hiked it up from the bus stop to the facility
the place is clean, quiet and they had face masks, hand sanitizer and tissues there in the vestibule so i could clean up a bit before i walked in
they had a touch screen check-​in which saved time having to wait for the receptionist, and then the waiting time was almost none.
i met with a patient care coordinator who took my info and had a pleasant manner. in fact the physicians assistant, and ultimately the doctor were all cordial, efficient and wanted to help me and not rush me in and out of there.
almost 45 minutes later i had a RX script and i was ready to go home and change out of my messy shirt and move on with my life.
I’m only leaving a star off because my insurance doesnt cover primary care at the facility which would have been great so i could see a doctor on my own time instead of having to take time off of work to see a PCP.
but i thank PF for saving me hours of my life in the ER for almost nothing. and the co-​pay will be lower too!
Very much needed in my area, i encourage the locals to GO HERE FIRST when needed!