Firestone Complete Auto Care

I came I am here. On a Saturday with no appointment. The guys were very nice. I got 4 new tires and an oil change in less than 2 hours.

I needed to replace two tires on my car. I called ahead of time and made an appointment for 9am. I dropped the car off the next morning. The front desk the guy asked if we needed it at a certain time. I replied by saying no, there was no rush. Big mistake! My car was not ready until 7pm that night.
At around closing hour, which was 7pm, I called them. They said they needed another hour to re-​align the wheels but since I was in a rush there would have to be another trip to perform that service. That is absolutely ridiculous considering they had 10 hours to work on the car. Needless to say I making another trip there so they can finish what they couldn’t do in ten hours!

Yes, there are local independents who are cheaper, and maybe more specialized on your type of vehicle. But what if you need work done on a weekend, can’t be bothered leaving it off all day, etc? This is a better alternative than missing work and/​or dealing with rides and rental cars.
This location has always gotten me in and out in a few hours, even at odd days and times, and has seemed friendlier and less chaotic than the bigger Warwick Mall location.
They have been friendly too, though the faces seem to change. I hope this isn’t another corporate nightmare for those who need to work there.
As for the typical pressure to buy services not yet needed, I’ve never encountered it here.

I needed brake work on my car and was hoping to do it over the weekend. I called this shop on Saturday to schedule an appointment. I dropped the car off first thing Sunday and was assured the work would be done by the end of the day.
When I did not hear from someone, I called at 1pm and was reassured the work would be done by the end of the day and someone would call soon with a diagnosis. I called again at 3pm and 4pm with about the same level of success.
I FINALLY received a call at 5pm and was told I needed new pads and rotors for the rear. However, it was too late in the day and I would need to leave my car for one more day.
I took the car to a local mechanic. Firestone’s quote for the pads was $ 189.99. I ended up paying $ 89.99 at the mechanic I took it to. Firestone’s quote for rotors was $ 281.98. I ended up paying $ 139.96 at the other mechanic.
I will NEVER go to Firestone again. I misled about time to perform the work. I was not called when I was told I would be. The price of their work is significantly higher than a local credible mechanic.

I had a BMW technician installed new control arms, tie rod ends and all that good stuff on my BMW. After work was complete I noticed my steering wheel was not centered and my car swayed to the right. I took my car to Firestone in East Providence told them what was wrong and they knew exactly what to do. They not only listened to my concerns but were friendly courteous and professional. I don’t always write reviews but as soon as you mention BMW some shops would give me ridiculous price quotes. Anyway the crew at Firestone East Providence made my BMW ride like new and the best part is they only charged me $ 75.00. Not bad for a complete front end alignment. Thanks Guys.

Not surprisingly, my 1998 Subaru failed inspection. I was, however, surprised to hear from a smaller, independent auto shop that repairs would cost $ 210 when Firestone had quoted me $ 560. In addition, I was surprised when the smaller auto shop spotted a necessary fix on my rear tire that surely should have failed me for safety reasons but was left unnoticed by firestone.

I’m not sure about other services, but I’m basing this review on a tire replacement. Seemed to be the closest place to me that was open for service on a Sunday. Tom helped me out and seemed to really try to get me the best deal on a good tire. They actually had an exact match to my wife’s 2013 VW Jetta Sportwagen. They took care of it within about an hour and were extremely friendly. Overall great experience.

First class service and repair, it doesn’t get better than the East Providence Firestone location. Clayton at the service desk was friendly and extremely helpful when stopped to get our oil changed and brakes inspected. It was quick and too easy!

I went to Firestone yesterday because I had a headlight out. I had already heard from numerous people that it was a very easy fix and something that should be quick and cheap. I was in NH when I noticed the problem and called some shops up there. VIP (which is similar to Firestone) told me it would cost 15 dollars for the part and 25 for the labor. That seemed reasonable. I had to get my car fixed in RI though so I went to Firestone. The guy at Firestone made me wait forever while he clicked through his computer and then told me that it would cost $ 189 dollars to change my headlight. He made up some bogus reason about how hard it is to change the headlight. I was absolutely infuriated since this guy was obviously just trying to take advantage of me, a young female. I left Firestone and drove the 5 minutes to Pepboys. Pepboys changed my headlight with no problems, and it cost me $ 36 dollars. Firestone is a terrible business and I can’t imagine how they have the audacity to try to rip me off like that. Imagine if an older person or someone without a clue went in, and got totally taken advantage of? I wish that Firestone would get shut down. I will definitely never go there again.