Charles P. Rogers Brass & Iron Beds

It started out a little rocky. The salesman ordered the wrong mattress. I received no help from the salesman, in fact he tried to tell me that I told him I wanted a firm mattress, which I would NEVER do. Had to call customer service several times, was promised my call would be returned by the supervisor, that call never came. I got lucky one day and Monique, in customer service picked up the phone. She could not have been more helpful and resolved the situation to my satisfaction. The mattress and headboard are great — top quality.
If you do run into a problem, don’t even bother trying to have the salesman help — save yourself a lot of time and aggravation, just call Monique.
The 5 stars are for Monique and the merchandise — not the salesman.

I made 2 major purchases with this company and can tell you with all sincerity that this is the worst company that I have ever dealt with. They make promises that they do not keep. Their excuses are the best that I’ve ever heard in my life. Customer Service is also the worst that I have ever experienced in my life. Unfortunately I do not have one positive thing to say about this company. With all the money that they spend on national advertising I would think that they could send all their employees to some type of customer service training. Quite honestly the best service I received from this company was the outsourced delivery companies that I dealt with. BUYER BEWARE!!! My background is handling patient satisfaction and customer Service for an inner-​city hospital. If we ever handled our patients the way Charles B Rogers handles their customers we would have never stayed in business. The last straw was trying to obtain records of my purchases from their site. One cannot even do that. As you can see I am totally disgusted and would never recommend anybody to this company. Once again, BUYER BEWARE!

We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.
I called the following morning to ask about the platforms, and was informed that they would be arriving in a separate shipment. Of course, this would have been nice to have known before we set up the entire frame.
Then, we realized that the platforms didn’t fit. They overlapped onto the wooden railing. I called again, and it turns out that we received the wrong-​sized platform pieces for our bed. AND they scratched the wood where they overlapped onto it! So now we have to move the solide frame out again and the old bed back in until the new platforms come… which won’t be for another week, because they were not sent as a rushed shipment. I also asked in an e-​mail if they could please pick up the old platforms (we don’t have much room), and they basically ignored my question, saying that they didn’t need them back.
So moral of the story… make sure everything is mailed to you before you set it up (the solide bed came in three different boxes, two different shipments, we only received ONE tracking number)…and make sure everything fits together before you invest a whole afternoon setting it up.
Overall, this has been a very stressful experience. And very disappointing as well, since I read so many positive reviews and did hours of research before buying this bed. Don’t trust the five-​star reviews on their website.

Incredible service and knowledgeable staff. Very few times have I ever been surprised (pleasantly) by a companies product, sales experience, delivery, and follow up service. Erik is truly an incredible salesman. Every aspect of our order was handled professionally and was delivered exactly as we were told. Will absolutely do business with him again.

My wife and I started the long process of trying to replace our aged adjustable air mattress. We started at Raymour and Flannigan, and then spent some time at Sleepy’s. One of the things that is so difficult is trying to figure out what kind of mattress type we wanted. We finally figured out we wanted a hybrid… springs and foam… and we needed something firm. We liked a couple of mattresses that were from Stearns and Foster, but I wanted to check out CPR before we pulled the trigger. They were only an hour from our house, so we headed over and met Erik. He took his time with us, no pressure at all… we liked ALL of the mattresses there, as they all felt nice and firm and supportive. We finally settled on the least expensive one (St Regis) and we couldn’t be happier. We ordered it on Saturday, and it arrived at our house on Wednesday! Delivery was quick, clean and efficient. We are very happy with the whole experience.

Charles P Rogers completely failed us. After reading the consumer reports review, and many others online, my wife and I ordered a nano 2 from Charles P Rogers at over $ 2,800, and a set of sheets to go with the new mattress. We even agreed to pay the extra $ 140 shipping fee. After a month had passed we were contacted by a shipper in Billings, MT, over 300 miles from my house. He informed me the mattress was damaged and he was concerned I would not accept it. He sent me photos which I forwarded to CPR. CPR offered me a mattress cover If I would accept the damaged item, which we refused. Next they said they would have a new mattress shipped within the next 3 weeks. Needless to say after a month we never saw a mattress or the sheets. At this point, we have paid interest on a credit card for a product we never received, and a week after canceling our order we are still waiting for a refund. Stay away from charles p rogers and buy locally. PS. I attempted to post this on their site, but it never posted. No wonder all of the reviews on the site are positive.

To the Owners of Charles P. Rogers:
I wanted to write and compliment you on your amazing sales team of Erik and Don. I called to purchase a mattress set and Don suggested the Estate 9000, so I purchased it. I had a follow up call with Erik and he helped me purchase some sheets (2 sets) as well as being helpful with shipping issues.
I cant say enough about these gentlemen. They are amazing! Although I live near Lake Tahoe, I feel like I got personalized special service over the phone. This has made all the difference. I actually got better service from these gentlemen over the phone than I got in person at the mattress store Sleep Train in Reno with a sales rep.
Erik is now tracking the shipping of our mattress (hmmm…where is it?) and he is a joy.
Please take good care of these fine employees.

Beds are good but customers service is terrible. I actually purchased a bed from them two years ago. I was promised a delivery within a month but it came two months later. I was told the salesman never should have promised a 30 day delivery. Regrettably I tried them again.
Salesman Eric in NJ offered to sell me every kind of sheet set, duvet, mattress cover et but neglected the bed frame. When I called about it I got a lecture about needing to order bed frames. If you still believe in customer service don’t go here. Eric is the epitome of the definition sheister. To deny a 100 buck bed frame when I spend thousands there is despicable. I feel like a fool for getting taken again.
Oh by the way if you choose to try and retire the thing YOU, ust provide the shipping back to Rutherford,
SCAMMERS!

i actually found the bed frame i was looking for on-​line at charles p. rogers and then realized they were not far from where i lived so i called them. i was impressed from start to finish. my item that i wanted (a solid 10 inch high bed frame with no slats) was in stock and delivered 2 days after my call. the 2 people that came to deliver and set up were professional, efficient, knowledgeable and kind. it was pouring rain that day and they were careful to make sure to wipe their feet and the wet boxes off before entering the house. the bed is very well made and really a great looking product. from the gentleman i spoke with on the phone to the girl who called to schedule my delivery i was 100 percent satisfied. i will be doing business with them in the future should i need any more beds, frames or bedding. thanks very much!

I ordered a queen mattress and storage bed over the phone and i feel that the salesman i dealt with was either incompetent or dishonest. I was given a price over the phone, agreed to it and then I was told «oh wait, its going to be 1 or 2 hundred dollars more, i accidentally added an extra discount.» okay, sure. i didnt want to wait on the phone, so i said, if its one a hundred or so just email me the invoice… problem is, it turned out to be $ 600 more, an increase of 25%!!! no call back to inform me.
then the bed gets delivered while i am away on vacation, i come home to see a gross, dirty set of finger prints right in the middle of the white wall i just painted myself before leaving for vacation. the delivery men were the only people in that room, not cool.

Be very wary of these crafty guys. Don’t be distracted by their overly smug attitude and their totally unnecessary factory tour. Those are designed to take your attention away from their intentionally deceptive business practices.
Erik, the salesman, made it very clear that delivery was free. In fact, our receipt has printed: delivery charge: $ 0.00. When they were unable to deliver the mattress to our bedroom, they charged us $ 155.14 for their failed effort. When we challenged this, they took over a week to agree to credit us for this made up number. Then they did NOT do it. When my husband called to complain, Erik hung up on him.
I don’t know if their mattress is any good, and I never will.

I am very happy with my recent purchase of a Newhouse king headboard, tiger mahogany rails and powercore plus mattress from Charles P. Rogers. It was all accomplished by phone as I live out of state. The 3 week wait was well worth it. Thank you Erik, in sales, for your exceptional service. And thank you Charles P. Rogers for making such a fantastic piece of furniture.

My review is for Charles P. Rogers Beds Direct, based in East Rutherford, NJ, and for the Solide mahogany platform frame. The full price for the queen is $ 999.00. I purchased on sale for $ 549.00. After delivery of three frames, all with big splits in the rails and the legs, with parts not fully stained, I’m giving up and using parts from each of the three to try to get one nice-​looking frame. This company has no quality control at all. Customer Service is helpful, but that doesn’t make up for a product that is severely lacking in quality. Someone who is willing to pay over $ 500.00 for a platform frame wants the product to be right. This one never will be. Just avoid this company and shop locally. You’ll be happier.

We purchased their top of the line latex mattress a few months ago. after going back and forth a million times at the store, then calling to change our mind, then again to change it back, we went with the thickest foam model. the sales team was very nice and not at all pushy. our matress is SO comfortable. i cant even tell you how amazing it is. i travel a lot for work, staying at nice hotels with what i previously thought were amazing beds. No. i cant sleep on the westin heavenly bed anymore! our charles p rogers mattress is the most comfortable, amazing sleep surface. seriously.
my only complaint, which isnt even detracting from my 5 star review, is that the delivery guys broke a window bringing the mattress. my husband called the company several times for replacement or at least reimbursement (it was like a $ 200 fix) and rather than immediately make it rightt, the company claimed that the delivery guy told them the window was already broken. it was a hassle, but the company wound up covering the damage.
still, the mattress is awesome.

This review is about the customer service, not the product itself.
I have been waiting to buy a bed from CPROgers for a long time.
As I ordered the bed and mattress, I was told I would get free shipping but I had to pay $ 175 to have in-​house setup. When I called a few weeks later to set up the delivery date, (3 weeks ahead of the actual date), everything went south. First I was told that the free delivery wouldn’t guarantee a specific date. Well, that was news to me and I told the salesman so, but I agreed to pay $ 250 for the delivery on a specific date as I didn’t have any choice.
Then it took over a week for the salesman to get back to me with a confirmation. Then he deilvers more bad news. He can’t find someone to set up the bed. He offers to rebate me the $ 175 if I can get someone to do it locally. So I agreed to that, although I was not able to find anyone to put it together. (We ended up doing it ourselves, not realizing that just cutting up the boxes for recycling was a 30 minute task.)
The saga continues, 2 days after the last phone call. The salesman called me and told me that they will only deliver to the curb – in house delivery. That’s when I got mad. I told him if he couldn’t deliver it into the house, I would be happy to cancel the entire order. So he said he would have it delivered into the house, no stairs.
The saddest part of the whole experience was when the delivery truck came, there only was one man. To bring in a 100 lb bed, and a king size mattress.
This was the worst delivery expereince of my life. Compare this to Macy’s white glove service where they clean your floor before putting the bed together.
I really love the bed and mattress, but would not order from CP ROgers again due to the service experience. No way. Can’t recommend them