Windsor Dermatology, PC

I was referred to this office by my primary doctor, and I am so glad! Dr. Simon is fantastic, she was very friendly and made my skin biopsy experience as comfortable as possible. The rest of the staff is great as well, and I didn’t wait long at all. Would highly recommend Dr. Simon if you are looking for a great dermatologist!

Very very pleased. Saw Dr Jessica Simon and she was amazing. Wonderful medical care and warm bedside manner. Like an angel!

Outstanding dermatologic care, board certified MD’s and compassionate staff!

I have been coming here for quite awhile. I think Dr. Keegan is excellent. I would give him 5 stars. He is very caring and patient and explains everything to you. I highly recommend him. However, the office staff brings this place way down. I find them to be very abrupt and rude, and don’t really come across as caring about the patients. I understand this is a very busy office, but I think taking the time to be pleasant and caring should come with the job. To be honest, I really like Dr. Keegan, so I dealt with this aspect.
This morning I called because my daughter had an ear piercing on her cartilage that seemed to be infected. I explained to the front desk that it was swollen and had a growth on the ear, along with some discharge from the ear. Dr. Keegan was not available, but I could see another doctor mid day. I explained that today was the first day of the new school year and asked if there was any way I could bring her in right after she got off the bus at 3 (an hour difference in what she was offering) No can do… not the following day either. I would have to take her out of school.
I understand it was last minute, but «emergency» appointments usually are, no? I explained that I would have to go somewhere else, and the girl so OK, and hung up.
So I called another dermatologist in the area and was able to get a 3:45 appointment for my daughter. While it is twice as far, I will be happy not to have to deal with the staff at Wndsor Dermatology.

See Dr. Bagel. If you can’t get an appointment with Jerry, don’t bother. It’s not worth the hassle.
Pros:
My skin condition improved immensely in just a few weeks and was totally gone by the time I completed the medication.
Dr. Bagel was quick but thorough. He was pleasant and made sure to answer all my questions
Cons:
I believe customer service is part of medical care and this place is not receiving a passing grade. I showed up early for my appointment and was made to wait for a very long time and then realized at least two other patients had appointments with Dr. Bagel at the same time I did!
Also, don’t bother calling the office. No one answers and when they do, you will be put on hold before being told there is no medical staff available to answer your prescription question.
All in all, I’m grateful to Dr. Bagel for his help, but there is some serious room for improvement here.

Customer service and doctors bed side manner is above whatever i expected! Dr keegan and nieves are the best.