Bed Bath and Beyond

May I just say I had a totally unpleasant experience at the Bed Bath & Beyond in Eatontown and I can promise you I will never return again. Horrible customer service is an understatement. I had purchased an item from this store Friday late afternoon and had forgotten my 20% off coupon at home. I saw signs for signing up for the text message coupons so I did and it said I would receive confirmation. I was coming home from work Saturday afternoon and decided to stop by on my way home since its on the way. I hadn’t received a confirmation yet so I looked up on my phone bed bath and beyond coupons. I walked into the store and got nastily called over by a woman to the register. I told her what happened and she rudely said «these aren’t our coupons», I looked at her and told her how I signed up for the text and she got smart with me asking why I didn’t get the confirmation then. She then called over Miriam who I’m guessing was the manager and she couldn’t have been less accommodating and friendly. I asked her if she remembered me from the day before and she recalled. I continued to tell her about my situation and she responded by barking «no, no, no!» in my face. She was no help at all. I also explained how it was for a gift and how much of an inconvenience it would be to drive all the way back to my home. She didn’t care while she stood next to the trash cans of coupons behind the register. For someone who has worked in retail and basically every other jobs I can guarantee how Miriam handled her customer with a nasty tone and raising her voice no business would be happy to hear about this. I honestly almost left the store crying I was so shaken up. I can promise you I will never be returning to this store again.

Yes, have to agree with the choir… everyone is so helpful here… pleasant and clean and organized.

This Bed Bath and Beyond has exceptional service. Employees seem to go out of their way to help me. This company also has a great return policy if you are not satisfied with any merchandise. Great place to shop for home items.

I don’t know how they do it, but this store constantly amazes me. I cannot say enough about how accommodating their staff is and the great coupon deals I find there! Just bought all new back to school essentials and used their service whereby everything purchased could be picked up at a remote location. Great idea, great service. WIll always use them as my «go to» store.

I like the store and the people are very helpful.
I bought 4 chairs today and after I paid noticed some rust on them.
I’m not very picky and just loaded them on my car and took off.
Tonight I’m looking at them and for $ 50.00 per chair I’m thinking I should have returned them. Rust at every bolt and weld connection.
O well

I have not been to one of these stores in a long time but I had a gift card. I actually don’t remember this place being so good. They have a lot of cool stuff. And a good amount of kitchen appliances and some cool kitchen gadgets. The selection is better then target and Walmart. The prices are OK about the same as other stores around.