Plaza Hotel & Suites

Terrible. Gross, flashback from the 70s. Rooms smelled, staff wasn’t very knowledgable. The restaurant was pretty bad. I feel bad for the few people that actually knew how to do their job. I would never stay here again. We were stuck here for three days in the middle of no where with nothing to do in a terrible hotel. Run away!

Can I give this place absolutely Zero stars?
This place is disgusting.
Every room smells bad.
After checking out a few different rooms, the clerk at the front desk let me know that they had experienced a plumbing leak in recent history.
Think mold within the walls type of stuff.
She was kind enough after the third or fourth room to start coming up to the rooms with me, where we both acknowledged the bad smells.
I feel like she deserves a better place to work.
Horrible.
Traffic noise all around.
Bad dirty rooms.
Furnishings from the 70’s.
Terrible.
Horrible. It’s been a couple days since I wrote the paragraph above.
Just an update to how horrible this place is.
So glad checking out today. Had my work not already prepaid, I’d’ve checked out my first 10 minutes. As a matter of fact I tried just that.
Restaurant is equally as horrible by the way.
I’m not complaining, just serving those on Unilocal … My opinion= avoid this place.

Just stayed there over the weekend for three nights. I was vary disappointed in the hotel the cost is not worth what you get almost $ 500 for the three nights the room was dirty and not cleaned well I got back from my day and the Jacuzzi tub was still dirty. Then when I tried to get on the internet VIA what they call WiFi I couldn’t I had to go on using my Phone as a hotspot. And then when you complain you get nothing but blank stairs. If I where you stay at the Hampton in down the road it is cheaper and you get a better room.

Uh, yeah, this hotel has seen better days, like back in the 1970’s. My room 509 had an old heater unit in it that had a hand scrawled temperature label and setting on it, «hot or cold.» And that’s what this room’s temperature was, hot or cold. No thermostat. It’s 2015 and no wall controlled thermostat? Stains abounded in this room, everything about it reeked 1970. Avoid this hotel and go with other chains in town that have standards of cleanliness and modern functionality. Can’t believe they get away with charging what they do.

Rooms are dirty, mold and dirt in bathroom, rooms smelly like old smoke, floors are stained. 7 pm dirty towels and sheets have been sitting in hallways since 2. Lights out in hallways and broken wall sockets exposed. Would never recommend it.

My wife and I recently stayed here for my cousin’s wedding and I won’t be back if I don’t have to be.
When we first walked into our room the «old musty smell» hit us in the face like your grandma’s old couch. At first we thought it was just our room because we noticed unrepaired water stains on the ceiling. But we realized it was hotel wide once we stopped into other guests’ rooms. There were areas of our room that I could tell had not been dusted and there were stains on our comforter.
We then had dinner at their restaurant downstairs (see separate review for Burgundy’s). Bottom line, get in your car and find somewhere else to eat.
In the morning, despite our previous night’s experience with the restaurant we went and ate breakfast at the hotel. It was ok. They did seem to have a problem keeping the buffet full and we had to wait several times for food to be filled up. Afterwards we went up to get ready for the wedding. While getting ready, I noticed that housekeeping was next door. I politely asked that they come back to take care of our room because we were still getting dressed. She said, «no problem, we’ll take care of it after lunch.» Fast forward to 5:00 pm, room still not cleaned. I so had to go to the front desk to tell them my room needed to be cleaned. I was told that housekeeping was gone for the day. My response — «I don’t care, it needs to be done.» By 6:30 pm our room had been taken care of.
During the wedding reception they had to replace one of the beer tappers because it wasn’t working, something that should have been checked before there were people 10 deep at the bar. Dinner was average, we had the pork with berry sauce. The sauce was too sweet and the portions were small.
Bottom line, find somewhere else in Eau Claire to stay.

We had a horrible time with the front desk charging and recharging us for our room. What should have been a simple transaction turned into us having to cancel our debit card because we were charged for a room that we held for someone else. She was also charged for that same room. Even though our room is paid for we are still waiting for them to remove an extra $ 250 authorization and the charge for the room we didn’t stay in. Basically, they’ve got $ 500 of our money a week after our stay. My advice to anyone going there is to pay cash and don’t give them a credit or debit card as at one point they had authorized our 2 rooms 4 times! The only reason I’m giving them 2 stars is because we enjoyed the weekend breakfast.

Me and my husband stayed for two nights, and it was our first time in Eau Claire… and it might just be the difference between «MN Nice» and «WI Regular» (or whatever you’d call it), but we were both surprised at the lack of friendliness from the front desk and bartender at the hotel bar. The only other thing that was a little iffy was the shower head needed some serious CLR (unclogging). But other than that — we had a nice stay, the beds were comfortable, the pool and hot tub were fun, and if we are ever back in Eau Claire we would probably stay there again (we noticed the unfriendliness to be kind of city-​wide, so can’t really blame the staff at the hotel if that is just the city’s manner). Oh, but one thing that would have been helpful is a TV channel guide in the room… flipping blindly through channels is tiresome.

Terrible, horrible, no good, very bad!
I recently stayed there for a wedding and my experience was awful before I ever set foot in the building. For the record, I used to live in Eau Claire and worked at a nearby, classier, hotel way back when. I’ll just touch on the bigger issues… we won’t get into the little details.
First: the reservation. I had major trouble making the reservation as the guy I talked to had no idea what he was doing and at one point was told that it was sold out when it was definitely not, then later had to have it confirmed by the manager. So when I needed to modify my reservation before the wedding I was told I didn’t have a reservation and was told to call back later when she (Stephanie, the desk person) was not so busy. Kidding right? So I tried to call back and it just rang and rang… called again to someone picking up the phone and hanging it back up!
Note: I did talk to the manager who did confirm and modify my reservation, but I was still not pleased.
Second: the security was TERRIBLE. What I mean by that was I was the maid-​of-​honor in my cousin’s wedding and wanted to decorate their room so I waltzed right up to the desk said «I need a key to 606» and he made one. I was NOT on the room reservation and I did not expect to get a key. I cannot tell you how wrong that is in so many ways. I worked for many hotels over the years and I would have gotten fired for that. I then tried it for my own room and same thing: he just gave me a key and didn’t bother to ask who I was. He was a guy with a beard… I wish I had caught his name.
Third: the food. OMG I cannot believe my family was charged for the awful service and inedible food (that the grooms parents didn’t even get served until the VERY END after complaining). The kids meal was chewy, fries were made hours prior at best. The chicken and gravy I had simply made me nauseous and FYI: I LOVE potatoes, and they were disgusting due to likely sitting out for the past few hours as well. I talked to no one who enjoyed, or even finished, their meal. I hope everyone complained like I will.

If I had an option to leave negative stars I would. This was the WORST hotel I have ever stayed in. Being a State employee, I travel for a living. I don’t expect luxurious accomodations, but I do expect cleanliness and efficiency. The Plaza Hotel & Suites failed to fulfill either.
Allow me to start from the moment I arrived: The Front Desk staff were friendly but not willing to work quickly. This generation works at their own SLOW pace! My room had a broken refrigerator which took a day to replace/​fix, the Wfi was practically non-​existent and the shower squealed like a pig. The WORST part. the joke of a housekeeping staff. Sure, they were willing to replace my towels, but that was it! They left my garbage in my can, though they wrapped up theplastic bag but left it in the cannister. The bed was not made nor was the room vaccummed. In addition, they took 2 of my 4 pillows even though you definitely need them to help support your back. The staff does not control the annoying drunk people that jump in and out of the pools even though it’s said to be closed. They run around the floors screaming and being abnoxious drunk people. Do not plan on sleeping well as the beds are old and should have been replaced 10 years ago.
The day I arrived, I had a survey I could complete for the sake of offering feedback; unfortuntely, it was removed before having the opportunity to fill it out. I suppose they knew they would receive an earful.
I recommend the Holiday Inn or the Days Inn which are literally 3 minutes away. Whatever you do, do not stay here, don’t waste your time or money.

When a hotel says it has wifi, I’d appreciate for the signal to not be so bad that my devices continually disconnect for 10 minutes and reconnect for 5 min at a time. Upon request to a room closer to the router, I was given some ridiculous excuse that some devices connect and some don’t. Of course when I told him that all of my devices (1 iPad, 1 droid phone, and 1 HP laptop) are having the same issue, but connect fine in the lobby, he said he was unfortunately unable to move me rooms because they were «getting near capacity». That tells me they still have rooms avail, but don’t want to deal with the hassle. I’m here on business and need the Internet connection. Very disappointed that they could not accommodate my needs because they were too lazy. In addition, making up excuses didn’t help. Now that I’m done venting, the positives are: clean rooms, family friendly, pool, hot tub, and good location. The gal who checked me in was very nice and would likely have accommodated me if she answered the phone. Unfortunately, it was her boss that answered.

My husband stayed here for two weeks while completing some training for work. He was really impressed with the room: spacious, comfortable, and complete with large flat screen (perfect for catching up on the Olympics), mini fridge, and microwave. The wifi is also free. I used the treadmill, but complained the room was a bit warm. He also used the pool and only had good things to say. The complimentary breakfast gives a large range of options, including eggs and breakfast meats. He had wonderful things to say about the woman working the front desk, too. All in all, the Plaza is a great place to stay for an extended time, but it caters more to the working man, individual guests, or couples… but not much there for the kiddos.

Overpriced– needs a make over very old looking!

I had the distinct privilege of spending 16 nights here while I was waiting to move into my new apartment. I received a special rate through my company, and for that price was satisfied. There is a bar, restaurant, plenty of conference rooms, a full pool, kiddie pool, and hot tub (all indoors). It is quite large and can become quite busy on the weekends. Complimentary breakfast is also offered during the week.
I did have a few problems however:
— Room service was somewhat spotty at times, and things weren’t always replaced
— Found a 2 inch long bug crawling in my bed the first night in (started things off well.)
— All of the laundry machines had something wrong with them or were broken completely.
— The bar goes by its ‘own clock’ like other bars, so instead of happy hour ending at 6:00, it really ends at ‘bar 6:00,’ which is closer to 5:30.
Also, if you are staying in the standard rooms, its important to know that the windows look out into the hallway (yes, strange.). If you are staying in on of these rooms, be sure to request one with a flat-​screen TV, as they are much nicer than the rooms with tubes and are the same price. Also, there are suite rooms (with in-​room hot tub) in the tower which cost considerably more and have real windows.

For an affordable place to stay… I guess… outside was the rooms was humid due to the pool and hot tub.

New and very comfortable bed, clean room.

I really liked this hotel! The rooms are large and spacious, and the beds are mega comfortable. My room was a gigantic queen bed suite, with a very large sink area and bathroom. It also had a jacuzzi tub in it that I was dying to use, but never got the chance (I ran out of time!).
The staff is friendly and prompt and the continental breakfast is a major bonus.
On top of that, the staff did an amazing job of coordinating and executing all details of my friend’s wedding reception, which took place in their main hall. Things were organized, food service was prompt, and things moved very smoothly! I didn’t love the food, but it was relatively solid. On top of that, we got some great deals on rooms here since the groom works at the hotel. Hurrah!