Banfield Pet Hospital

We starting coming to this Banfield when our cat wasn’t acting the same. He wouldn’t eat, use the litter box, he kept coughing, and he wouldn’t move at all. They did a million tests just to tell us he was fine. They did tell us he had a heart murmur and they did a chest x-​ray. So we pay for them to do all of these things just for them to tell us they have no one on staff who can read the x-​ray… Why did we pay almost $ 200 for them to tell us that?!
We recently brought him back for a dental cleaning because we had a Wellness plan to help cover some of the routine costs. They told us when he was under anesthesia his heart was acting abnormal. They suggested we get an ultrasound… I refuse to pay them $ 500 so we are taking our poor kitty somewhere else. This place over charges and seems to not know how to do their job. They gave us some medicine for our cat. They never even told us what it was for or why we needed to give it to him. The next day I read the packet to found out he has roundworms and hookworms. I wish they could have communicated that to us!!!
So since we are taking him somewhere else tomorrow the new vet asked us to get a copy of the x-​ray that they couldn’t read. I called earlier in the week and they said they would call when it’s ready. So we called today and they had no idea that we had called a couple of days ago… now we have to wait again for them to get us a copy. I’m pretty sure this place is run by monkeys. I am normally a pretty nice person but I have nothing good to say about this place!

I had a great experience at Banfield. They greated us right away, the vet tech came and got us right away and spent a ton of time with us! We just got a puppy and she genuinely cared about everything and basically gave us a lesson on his breed. The vet shook my hand, stayed and talked for a while, talked about the breed and issues we will watch for, talked about what the next year milestones will be. It was AWESOME! You cant beat the price! We went to a privately owned vet for our first visit with our puppy and the experience was NIGHT AND DAY! Glad we took our neighbors recomendation to go there!

HORRIBLE! We have 2 dogs and 3 cats. We took our kitten in to be declawed, and he came back with a very deep cut on one of his paw pads. The cut was so bad it almost sliced his pad in half. Our other cats are declawed (done at Edina) and there were no issues at all. Banfield tried to blame the kitten, then us, and they also had the nerve to guilt trip us about having him declawed in the first place. They’re extremely careless, rude, and unprofessional. My kitten shouldn’t have come back with more wounds and pain than necessary. Banfield disgusts me, and we’ll be taking all our pets back to Edina Pet Hospital. They know what they’re doing there, and they truly care about your pets. Banfield does NOT. They’ll stand by their so called doctors even when they accidentally cut your pet during surgery. Take your pets there at your own risk.

Unprofessional! They are out to get your money… that’s it. I started service with Banfield in Maplewood, MN a year ago with my new lab puppy, and in the last few months added my little girl corgi to a plan also. I then moved to the Eden Prairie, MN location. I have always had an appointment set at least a couple of weeks in advance, and not one time have I waited less than an hour to be seen. I recently had my 6 month old corgi spayed there, and being in the medical field, I was curious as to how the procedure would be run and wanted to know some of the finer details. I was disapointed to hear that they use blades still, instead of a laser. The doctor was very short with me and they pretty much shoved the papers in front of me to sign for treatment. After recieving the pup’s paperwork, I saw that the surgery took 30 minutes! This didn’t include prep. time or clean-​up. A spay should take absolutely no longer than 20 minutes at most. They had told me prior that there wouldn’t need to be a follow-​up as I live 3.5 hours away now, and she wouldn’t have any external sutures. When they brought her out, she had a little over an inch cut with 6 – 7 stitches. The stitches were VERY tightly sewn, so I’m praying she doesn’t get much swelling. They proceeded to tell me that I need to come back in 2 weeks for a follow-​up and to get the stitches out. Seeing as I’m 3.5 hours away, I now have to get her stitches removed in my hometown. To top it all off, before being spayed, they were supposed to make sure that her bladder was empty in order to reduce the risk of bacteria traveling up the urethra and causeing a urinary tract infection. It’s been 3 days, and she is having accidents all over the house (she is completely potty trained), and is very restless. I took her in today, and she does infact have a UTI. I come from a farm/​ranch where I had NEVER had a pet on a vet payment plan, and I never will again. It is MUCH cheaper to do the shots yourself instead of signing a year contract with unprofessionals who aren’t worth the $ 24.00/mo. you pay them to waste your time and money. I now have to keep paying $ 24.00/mo. for the next 6 – 7 months eventhough I’ll never take her back there again. Don’t make the same mistake I did.

We were sucked into the Banfield madness 3.5 years ago when Miles came into our lives. At the time, we lived in N Mpls and had great referrals from friends for the Banfield at the Petsmart in Fridley. So we signed up for a Wellness Plan. If you are not rolling in $$, the plan is a pretty good deal. No office visit fees, different levels of coverage requiring a monthly payment. The Fridley Petsmart and Banfield closed January 2008. It was ok because we moved at the same time to Eden Prairie so it wouldn’t be very convenient anymore (you cannot transfer your plan to a different Banfield — annoying).
We had a vet recommended by a rescue group really close to our house. Miles developed a crazy wart tumor thing on his face so we went to the new vet. Estimate for removal — $ 500! We immediately realized how much we had grown accustomed to Banfield. So we went and signed up for another Wellness Plan at the Eden Prairie Banfield. Except this Banfield makes me sad. The staff isn’t as friendly. The floor has smeared poo on it. We always have to wait 20 minutes even if we have an appointment. They just don’t seem to give a rat’s ass.
So far we’ve been lucky enough to have no major healthy issues with our pug in the past year (the wart tumor just fell off — gross but yippee!) But our year is almost up and I’m seriously considering other options. Where people I pay to take care of my dog are nice. And at least act like they care.