Orkin Pest & Termite Control

Poor communication and customer service.

What a joke!!! I called the Orkin Company for an Ant problem outside and also spiders and potential ants indoors. I was assured with all this BS about their history and their money back guarantee etc… and so I agreed to have a technician come out between 8 – 10 a.m. on 6÷22÷15. I got a call from the tech that morning asking to re-​schedule my apt for an assessment for 1400 – 1600 the same day so I agreed. He had to drive from the cities to my home in Wabasha, a two hour drive. He arrived at about 1530 and did no assessment of my interior home. Never set foot inside. He looked at the trees and ant hills in my yard that were infested with ants as I walked him around the yard. He assured me he would apply granular to the entire yard for the smaller field ants and then spray the carpenter ant areas to kill off their colonies and get to the queens. Then he would treat a barrier outside along the home and treat indoors as well. Sounded good to me. I left him to begin his work and was surprised a few minutes later to see him talking on his cell phone at the driveway rather than beginning the work. I asked him if he was having problems and then it came… a cockamamie story from his boss that my yard was too big and they couldn’t lay down enough materials to properly treat my yard because of their concerns for the safety of the birds and wildlife? Wtf? I couldn’t believe the nonsense I was hearing. He was basically saying it was too big a yard and would require too much pesticide and therefor didn’t want to take care of my problems as he had assured me, ten minutes earlier, that Orkin would. Then he said it might cost more for the second visit, like over $ 300 but he was going to just treat part of the yard today for the $ 212 quoted ($ 199plus tax). I told him I wasn’t buying the manager’s BS so he could just leave and I wasn’t interested in Orkin if that’s how they do buisness. Bad enough they were gonna sock me $ 212 for the first treatment and lock me into a one year contract, for an additional $ 79/​every treatment after the first. They’d have to come every other month so just over $ 700 for the one year agreement with them. Now they re-neg’d on me and didn’t want my buisness cause they would have had to actually use some product and do some work. Oh well, I spent $ 7 on some borax and will kill my own ants now. Who needs these scammers! Glad I never got locked into a contract with these guys! I had carpenter ants twenty years ago and that’s all the pest control service used back then as I remember. I’d rather not do it myself but I’m left with no choice. Orkin customer service called me today, two days later and asked me how my first appointment went and I let him know exactly what I experienced and this rep seemed to not want to hear my complaint so he was off the phone pretty quick and offered no customer service.

Terrible customer service. I filled out an online contact form and requested I be contacted in the evening, as that’s when I am available. I now have 7 missed calls from Orkin. I finally answered when I could and asked the customer service rep why I had been called 7 times, especially after I stated I could be reached in the evening. And not once did they leave a voicemail! She just laughed at me and said my number was entered on an autodial system and it calls until they get ahold of you. Really? Sorry but your harassment lost the business of a potential customer. I will gladly take my business elsewhere.