Sears Auto Center

Terrible Customer Service — I called to book a maintenance package that included an oil change, transmission fluid change, Coolant change, and a fuel system cleaning. I gave them the make, model, and details of my vehicle. After dropping it off and going back to work I was told the transmission service was unable to be done. They instead offered to do the power steering fluid replacement. I was up sold to a synthetic oil change also. I ended up spending more, and not getting what I wanted done. After I left on Saturday at close of business, my car displayed a Maintenance Charging System message and my car shut down. Since Sears was now closed, and closed on Sunday, I called on Monday to ask if this could be due to the Courtesy Check and battery testing they do on all of the vehicles at their shop. It was even marked on the sheet I received at check out! He immediately got on the defensive and said they don’t do that and it couldn’t be because I had my vehicle serviced there that same day. I had to have my alternator changed ($ 500), I had to go to a proper Transmission Shop to have the fluid change ($ 250) and now I need and O2 sensor and an oil pressure sensor replaced ($ 600) all within days of receiving «Service» at Sears Auto Center. Kevin the manager wasn’t helpful at all, he kept pointing the blame at me and my vehicle, and wouldn’t so much as offer $ 1 back or to look at my vehicle again.
Beware of this place. They don’t know how to service vehicles, or how to handle customers after they fail to offer the correct service that was booked, and then jack up your bill, mess up your car, and tell you to go fly a kite when you complain.
I will never return to a Sears for anything again.

DO NOT GO HERE!!! HORRIBLE CUSTOMER SERVICE!
I had my starter fixed there two days ago and my mom who lives TWO HOURS away was going to pay for it since it was more than I expected. They WOULD NOT take her card over the phone even though she was able to give them her pin number. Then they told us get a gift card online, it should only take an hour and then it will be sent to your email address.
I then spent SIX HOURS on the phone with customer service wondering WHY they took $ 312.19 out of my moms checking account and didn’t put it on the gift card. SIX HOURS. At one point I was in tears! They still have YET to put the money back into my moms checking account, saying it might take up to a week to return it. (again, we would NOT have done this if we would have known it was going to be this way! She doesn’t have that kind of money to be tied up for a week straight!!) Six hours later and I still didn’t get my car, or the gift card. My boss had to help me out and cover my car repair cost until I got paid the NEXT day. I almost got fired because I was three hours late for work because of this whole ordeal.
I WILL NEVER GO TO SEARS AGAIN! I do NOT understand HOW THEY STILL ARE IN BUSINESS!!!
Sears is HORRIBLE!

Quite literally the WORST customer experience I have ever encountered … and I am literally the last person to complain or write a negative review.
Bought a flat screen TV and audio equipment from this store — also bought installation and delivery.
On delivery date, I was told that morning I had not paid for installation — even though it said so clearly on my receipt!
Then the equipment didn’t show — even though I had taken a day off from work to be there for the installer.
When I called, I was told by a woman at the store — who purportedly was the store manager — that they had no idea where the truck was, where the driver was, where the equipment was and — get this — that this wasn’t her problem OR a customer service problem!
After five more calls, it was clear I had taken a day off for nothing.
Equipment didn’t arrive until the following week when — get this — it was installed improperly.
Two weeks later, I was still waiting for (a) it to be reinstalled, (b) any sort of credit for the $ 99 I paid for the installation, and © a simple apology from the store or Sears!
I’m leaving out a number of entirely rude conversations I had with others at the store in my attempt to get to the bottom of it.
Simply put, a disaster of a store. No surprise that it’s as dead as a funeral parlor when you walk in there — nor is it a surprise that Sears will be out of business in 3 – 5 years.
Whatever you do, do NOT buy electronic equipment from this store!