T-Mobile

I was a previous AT&T customer and got tired of their fees and overages, and higher cost for getting less data, etc. I did the T-​Mobile Test Drive and got an iPhone for free and played with it for a week testing out the T-​Mobile network at the places I usually go.
At the time I decided not to switch yet, but when I returned the iPhone to this location, the people were exceptionally nice to work with, top notch in every way. I always remembered that.
Then shortly after the time Samsung came out with the Galaxy S6 I was looking at switching again, both carrier and phone (I used to be an iPhone person). I went back to this store and they set me up and my whole family. Could not have been more smooth of a transaction, even with all the rebates and getting reimbursed for the AT&T contract cancellations and such. No issues.
This store seems to have very knowledgeable people working here now, might not have been that way a few years ago, but now since mid 2015 onwards anyway they have been top notch in my dealings with this store.
Consequently I am totally satisfied with T-​Mobile. The signal is better than AT&T was now with the roll out of the LTE band 12 (700MHz). I get good signal all over the Twin Cities, even in buildings. And the unlimited music streaming and BingeOn for Netflix and SlingTV has been great too.

Was having some trouble dealing with the staff at another location so I decided to go here. Spoke with Chris and he got everything sorted out, gave me a lot of options on getting a new phone, and went out of his way to make sure I got what I needed. I was pretty disappointed from my previous experience, but I’m sticking with T-​Mobile and going here exclusively from now on.

Please do not go here. This place is terrible.
I don’t usually give one star reviews, but wow, I have never had this bad of this customer service in my life!
As Verizon customers for over 15 years, my family and I wanted to switch to a new carrier. Obviously, we wanted to check out T-​Mobile. Having learned about the various packages at the Uptown store and researching rates online, I knew what type of plans I wanted to get. I literally had my credit card in hand to seal this deal to make the switch over.
Long story short, the representative I spoke with refused to have one of the lines with the minimum data plan. Um, what? Why are you selling that package then? He was trying to convince me that although it was listed on the brochure, he couldn’t do that for one of the lines because «your phone will just update so much in the background». LOL. Please, what about using Wifi? Furthermore, when I asked about the trade-​in program, he stated that «we can’t just give you a free phone». Despite my many attempts to tell him that I was referring to the trade-​in program –which I saw on the website as well as referenced the poster behind him– and that I wanted to trade in an iPhone 4s, he continued to scoff at me saying that «we don’t do that».
Seriously, and I reiterate, this is probably the worst customer service I have ever had. My family was willing to switch to T-​Mobile after 15 years of service with Verizon, but now I have to reconsider.
It’s really too bad. I’ve decided to check out some other service providers.