Horrible customer service. Call them out to look at a slow drain. The guy who shows up says he doesn’t have the equipment to fix the problem I was having and would send somebody else out with the correct stuff the next day. I told the guy before he left that I wanted to find out how much it was going to costs before I committed to anything. Instead of coming the next day the guy showed up that same day while we weren’t at home and just did the job anyways. Came home to a bill taped to the door for WAY more than I would have agreed to paying. Called them and was basically told I was out of luck and had to pay. To make matters worse the problem came back the very next week. This time I wasn’t dumb enough to call Mr. Rooter and called Crawford’s instead. The problem NEVER occurred again and they where 1⁄3 the price. So save yourself time and heartache and just call Crawford’s instead.