Arco-Iris Granite

Our experience with owner Charles Schneider and his company Arco-​Iris Granite, LLC has absolutely been the WORST experience of our lives. We have hired many companies to do various jobs around our home from roofing and siding, to plumbing, and even an electrician — and never had any problems.
In 2012 we hired Arco Iris to install granite in our kitchen. When Mr. Schneider was seeking to earn our business, he was polite, answered all of our questions and said «yes» to all of our requests, so we hired him. It was only after the installation began that we realized his politeness was really just the carefully practiced disguise of a snake oil salesman — and that him saying «yes» to our requests did not actually mean he intended to meet our requests. For example, he promised to properly support our under-​mounted sink with brackets, sand smooth the underside of the granite on our kitchen bar and that the seams in our granite would be «invisible» — none of this turned out to be true. What was worse, there were glaring defects in workmanship such as the countertops not fully covering our cabinets and the granite backsplashes not fully covering the new countertops.
During the installation, we immediately called Mr. Schneider as we saw these problems arising — but he refused to return our calls. Then, when his workers reported they were «finished» and we said we were not happy with the work, they told us there was nothing they could do — that we would have to «talk to Charles». At that point, we informed them we would not be paying them the other half of the contract amount until the work was completed as promised and to our satisfaction — so they left. This prompted a surprise visit to our home by Mr. Schneider at 9pm that same night. He stormed into our house, agitated from the moment we opened the door to him, took one look at the work his men had done in our kitchen, and then proceed to yell and scream at us and demand we pay him for his «perfect job» or else he would file a lien against our home. It was completely appalling how unprofessional this Jekyll and Hyde became when there was a problem with his company’s work.
To make a long story short, he did file a lien against our home, we filed a lawsuit against him (learned then that he has been involved in MANY lawsuits against him and his company) and after three years we finally got all of his crappy work replaced in our kitchen at the expense of Arco-​Iris Granite.
Take our advice, save yourself the years of frustration and attorney’s fees — do not hire Arco-​Iris to install granite for you, and do not hire its owner, Mr. Charles Schneider, for ANY reason

STAY AWAY! This company installed granite in our kitchen and it looks TERRIBLE! Things are crooked, not properly seamed and there are cracks in our granite which we were told we had accepted would be okay when we signed the contract. When we complained, the owner (Charlie) denied there was anything wrong with the work his men did and demanded full payment while yelling at us in our kitchen. DO NOT USE THIS COMPANY! They do shoddy work and then try to hide behind their contract and bully you into accepting their terrible work!

DO NOT RECOMMEND this company. We used this company to install granite counter tops in our house to help sell our house. This company installed granite counter tops in our house on Friday and called us later that day to say the granite was installed and looked great. I come home to find multiple damage to our walls and cabinets. We also noticed a large crack in the backsplash of our granite, the sink was not aligned, there was a large and noticeable indentation of the granite where they attempted to align two pieces of granite. All of these issues were addressed with the owner of the company and he reassured us multiple times that he would take care of all of these damages. We knew that these damages could not be fixed in one day and that it would be impossible to match the paint on the 3 walls they damaged. We even mentioned getting the holes and personal damage fixed over the weekend, since we wanted everything done properly as our house is listed on the market for sale. The owner again reassured us that they would be back on Monday and everything would be fixed. Monday was another HUGE disappointment with this company. They did NOT fix the indentation, they fixed the crack with a new seam instead of replacing the piece of backsplash, they mudded the holes, did NOT sand any of the patch work down, and then painted all of the damage with a paint that did NOT match our kitchen walls at all. The owner was again notified and stated that their work is complete at our house and is now threatening us with a lien on our house (the lien he is threatening is higher than the price we even owed him). He admitted fault and has now changed his story multiple times. He has sent us very unprofessional emails calling our family members derogatory names. We spent the ENTIRE 4^th of July weekend removing their patch work, re mudding their damage, and then re painted our entire kitchen. I have contacted the BBB and filed a complaint and also noticed this company has 6 other complaints against them. Please take our advice and DO NOT use this company. Save yourself the time and stress and go with a company who cares about their customers and their quality of work!!!