That Furniture Outlet

My first and may be my last. When I walked in, I did not get any greetings or any help until I walked back to the front to tell them what I wanted. I ordered a bed from there and the lady who completed my order quoted me 1 – 2 weeks which was fine. I gave it a week and called just to check the status. The gentleman who answered, forgot his name but he was probably one of the nicest worker there, went above and beyond to help get me a status since it wasn’t his usual job duty. He apologized and told me that he unfortunately does not have a current status but can only see that I ordered a bed. I told him that I will give it until the middle of the following week. I haven’t received a call back so I called the store again. The same gentleman answered the phone and knew exactly who I was because of our previous conversation. He, again, went above and beyond to help give me a status of my order. He was able to find that my bed set arrived but not sure why no one called me. I just thanked him and told him when I’ll be picking it up. Saturday comes and I go to pick up my bed set. I happened to get the same gentleman who helped me over the phone and he was great at giving me directions to pick up my bed set at their warehouse. Once I got to the warehouse, those guys had the worst customer service. When they see that you’re picking up what you ordered, they literally put that item out the door in a way where you have to hurry up and take it off their hands. I had two guys helping me and as they were putting the box spring in the truck, the workers literally set the mattress on the ground for me to hold it standing and motioning for the clipboard I was holding where I had to sign off that I picked it up. Once I gave it to them they told me the strings are next to me and told me I was now liable for the mattress, then they disappeared. It was the coldest encounter I had with any furniture store. I only gave them 3 stars because of the kind gentleman who helped me otherwise I probably would’ve gave them no stars at all. I’ve definitely had better experience at other furniture stores.

My fiancé and I bought a new house but we didn’t have any furniture between the two of us. We were able to get 2 couches, a dining room table and a rug through That Furniture and we’ve loved our experience with the staff and the store. Thank you!

DONT WASTE YOUR TIME AND MONEY!!!
Wow, I can’t believe how they spoke to my wife and treated her especially after we spent about $ 5000 in the store.
They were suppose to deliver our furniture and along with all of our furniture there was ottoman. We asked for the floor model so we didn’t have to wait for them to order one. They said we could have the floor one so we didn’t have to wait a few weeks.
They deliver our furniture and they «forgot» the ottoman well they didn’t forget it because they sold it to someone else after it was already paid for by us.
They said they would make a special trip for us next week to bring it and they still have yet to drop it off. It’s been 3 weeks. Every time my wife would call they said they will call us back and NOT ONCE did they call back.
Now we called and told them just to refund our money we don’t want it anymore it’s been so long. They’re being super rude ! I can’t believe it, that guy that came out to talk to us when we originally ordered ur furniture was being a **** on the phone.
His words «I can get you the ottoman on speedy delivery if that will make you happy»
My wife said «no I want a refund by today » (we had already called a few days ago and they have some BS excuse they couldn’t. On top of they we paid $ 220 and they only wanted to give us $ 212 back. (Not a big difference but if it were the other way around you know they would want every last penny)
The man (child) said «then let me get my act together I guess and I’ll get to it when I get to it «
Wow, I can’t believe after we have them our money now they act like they are the only place we can get furniture. We went there because it seemed nice bit just don’t wast your money! Especially since they won’t care about their service to you as a person, you are just a number to them. They made us wait 4 days to refund our money with of corse nothing but attitude.

Avoid a trip, save gas, save frustration.
I am surprised with the attitude of people here, they make you feel like it’s a charity and they are doing you a favor.
Had a terrible experience with people not doing what they promised here.

Very dishonest and scummy owner — Andy !! Do Not buy from That Furniture Outlet ! He steals money from the other owner who passed away and won’t give the children their share of the $ .
Treats employees like crap. Very racist. Sends out damaged furniture to see if customer calls out the damage. Very deceptive
Do your homework save your money and do not shop here

Recently purchased a couch and love seat from «That furniture.» The person who cashed us out told us that there was one in stock in the warehouse. We elected to save $ 85 in delivery charges, and pick the couches up ourselves. They did ask us to call before we came to pick them up to give the warehouse staff a heads up so they could get the couch ready for us.
Four days later, we call to notify «That furniture» that we were coming to pick up the couches. The manager (female) called us back to inform us that they sold the couch they had in stock to someone else! (How do you double sell a couch?!) I was not happy to say the least. I asked how they were going to compensate us for the inconvenience, and the manager replied «we already gave you 5% off of the price.» I informed her that they were giving 5% off to everyone in the store that day. This whole time the manager expressed no feeling of remorse towards the situation. She kept telling us that «the couch would be on a truck here on Wednesday.»
Ultimately we were appalled by the awful business tactics, and asked for a refund which we were given.
AVOID DOING BUSINESS WITH «that furniture»! Take you’re money elsewhere.

I purchased a apartment full of furniture. The selection was great the customer service was excellent and the quality and the pricing on the furniture was better then expected. Have had only 2 problems and borh were repaired and replaced. They honor there warranties and take care of the problems.
I would recommend this company to all my friends.
Ask for Linda or Paul and they will take good care of you.
ROBERT F.

highly professional. Huge selection. Great customer service. I recently purchased bed sets for my niece and my nephew. I couldn’t be happier and most importantly they couldn’t be happier. I would highly recommend this store so anyone who wants to purchase furniture with high quality and standards with a huge human factor through the whole process. Thanks again for your help!

Good furniture at a great price! We have purchased a lot of furniture here and send our friends and family to that furniture outlet when they are shopping for house needs as well. The furniture is a decision of Ashley furniture, super good prices.

Customer service is key to myself and my husband. We spent $ 2500 on a bedroom set we loved, last Thursday and furniture was set up one week out. Our furniture came today and although the moving guys did a great job, pieces to our mirror and dresser were left behind at the warehouse. I was told that another guy was on his way to bring the pieces, so I waited and waited. I decided to call before they closed and found out no one was in their way. I immediately got upset and was told by the front desk female to calm down. Hmmmm, after spending $ 2500 the last thing I needed to hear was calm down. They still wanted to bring the pieces the next day. I pay for what I want and I expect what I pay for, at the moment I pay for it. FYI, they just lost me as a first time customer. Despite the mishaps, I made sure to tip the guys very well that moved our furniture in and assembled it. Like I said, customer service is key, and they lost me when I was told to calm down.

My boyfriend and I had purchased a sectional from here and was told it was a family run business. On the day of our purchase staff was super friendly and very helpful. We paid about $ 800 for the sectional and was originally told it would be delivered to the store November 17, mins you we purchased it back in October, that date then was pushed back to November 24^th. When we called to make sure it arrived we were then told it was pushed back into December but they could not guarantee it wouldn’t get pushed back again. The salesman did not apologize or attempt to help us out in any way. His rudeness led my boyfriend and I to take a refund and give our business to a more friendly furniture store. I would NEVER recommend this business to anybody.

Bought two sets of furniture here. Paid about $ 2,000. Within two-​three months the cushions started to break down. I called to have them come look at them. After two months they sent out a repair guy that nailed a 1×4 under the cushion and put in an extra pad. It was horrible !! I called to complain again. They came and picked up my furniture to repair it and when it came back, they had installed a cushion so hard that you can’t even sit on it… Now I’m stuck with $ 2,000 worth of furniture that we can’t even sit on… This place is a TOTAL waste of money. they sell low quality and do not stand behind their products. This stuff is JUNK!!!