Crystal Springs Water

This company should go out of business to serve others better.
Miss delivery dates all the time, customer care line make you hold for over 30 minutes every time I call.
Just terrible company with even worse service.

Canceled before it began. I made the mistake of not reviewing this company before I ordered. Even after I read the reviews I thought it was too BAD to be true. I was screwed over 3 times already and I haven’t even had my cooler installed yet. First of all, scheduling online doesn’t work. I asked for Thursday October 1^st in the afternoon and received an email receipt saying it was scheduled for October 12^th. On October 12^th, nobody showed up. Called customer service and advised them of the situation and also asked that the driver come on a Thursday. The rep, who was actually very nice (I didn’t have to wait on hold at all) advised me that I was scheduled for delivery on October 22^nd which was fine with me. Yesterday I get home to see a note on my door for attempted delivery. I’m willing to wager that if I had waited until this Thursday to see if they show up, they won’t. I found a local family run business in Belleville that has pickup of delivery services. It’s on my way home so I’ll be using them now. I’m already sick of this company. I have never in my 37 years of existence seen or heard of a company that is this horrible. Way to set the bar so low! Needless to say it’s time for a major reorganization or just save everyone the headaches and close up shop.

I’m writing this review with hopes that no other customer has to go through what I went through in an effort to get water delivery to my house. I wish I read these reviews before I even signed up with this company. Attention COSTCO MEMBERS!!! STAY FAR AWAY from this company! I have honestly never had such bad customer service with any company, ever.
I placed an order with them through Costco and scheduled a delivery day online for 2 jugs and my water cooler. I had to be there to sign for the water cooler so I waited around all day from 9 – 6 PM.
Then that day came and they didn’t show. I called them that day multiple times to confirm they were coming, and then after a few calls they finally tell me the delivery was scheduled for the day after (i knew I had scheduled it for that day but I was off work for the week, so I said OK). It’s not fun to wait around from 9 – 6 PM waiting for a water truck that doesn’t come, but I did it. I called again multiple times to confirm that it was coming the 2^nd day and everyone confirmed. Then around 5 PM I called again because no one had arrived, and they give me the run around — - they can’t get in touch with the driver, driver is not in my area, route supervisor will call me back, etc. No one called me back. I call again– they said there was a problem with my account and I wasn’t scheduled to receive the water. Day 2 of not waiting around not receiving water.
They then rescheduled me for a day 2 week later. I had to take a day off of work because I had to be there to sign for the water cooler. I called to confirm again and they said it was set, but then on one of my confirmation phone calls (i called multiple times) the day of the delivery they tell me they only have 2 jugs and no watercooler. And again, had no idea when the delivery would come. I was FURIOUS. No one cares on the phone though. It is beyond obvious that they hear these complaints all the time, and their go to line is «my supervisor will call you to apologize». So now I waited a total of 3 days for this company that now they say they don’t have a cooler.
Also, no return phone call apologies from management as promised.
They never did come and I ended up cancelling my order.
COSTCO should be ashamed of sourcing out to this company. You wait on hold for hours while they switch between phone calls and no one ends up helping. The only number that actually picks up is when you dial 1 for «NEW ORDERS». Figures. The people on the phone do not help you and no one knows what’s going on from one phone call to the next. It’s like they’re intentionally just not giving a !@#$.
I’m so glad I got out of dealing with this terrible company before I got into it any further.

The delivery service is very bad. I have encountered so many issues with them. One thing that pissed me off the most is that keep not picking up the empty water bottles even after I told them many times. My room is filled with empty bottles now.

DO NOT BOTHER… If you value your time and do not want to be pest EVERY SINGLE MONTH… Do not bother…
Never in my life did I experience an incompetent company like this. For the past two years I’ve been experiencing a delivery issue ALL THE TIME. The only reason I stayed for that long is because they had a deal with Costco for $ 5 per 5 gallons bottles. For the sake of not carrying water myself from Costco and/​or BJ’s I went for it and kept on going with this madness. Every single month I would get the same BS… «we are sorry. We are going to contact the delivery team in Edison and we will schedule a delivery tomorrow.» Tomorrow won’t come for days and weeks… I even reached out to the Edison dist team myself. AGAIN… same BS… «we have an issue delivering to your area… we will be there… «and date/​time won’t comes for weeks. Then they decided to deliver anywhere between 12 to 15 bottles at a time. So they do not have to come for months. That genius idea created another headache… called billing. So they started charging me twice. They would charge me for 5 @ $ 5 and 10 @5.99. Then the following month I get automatic charge of $ 24.99 for the Costco plan. So Not only did I pay for 10 bottles (that should have been delivered over two months) full price, I got charge for water I did not get. Once time I kept calling the Costco line to ask regarding a very odd bill I got. I would hold on for hours but nothing. Then I received another letter from them which had different phone #. So I gave this one a try. I finally got someone on the line. They told me that they froze my delivery since my bill is in 3 month default. I explain the bill was received about 2 weeks ago. I kept calling the Costco and send email but there was no one to talk to. Where the 3 month come from and why did you charge me an additional $ 24.99 for water I did not receive. Here is where we got stuck in rotten circle with a brainless customer rep. I have to pay the bill that charged me $ 120 for no clear reason of why in order for me to receive water but they are going to charge me the $ 24.99 every month regardless of delivery because I’m on the Costco plan. Meanwhile the bill that I received 2 weeks ago is 3 month overdue… WHAT ON EARTH ARE YOU TALKING ABOUT… Do you hear yourself… Did you think about what you are saying before it came out…
Cancelled my acct and called Poland spring… DONE… OVER. no one is that stupid… NO ONE…

My review is only 1 star because I couldn’t give it zero. This has got to be the worst company ever. I called the route manager over and over again and he fails to ever call back. I finally get a text saying that he is driving. 24 hours after my initial phone call and missed delivery he calls back telling me he doesn’t have to justify himself to me as to why he hasn’t called back. I have had nothing but problems with this company from the start but stuck with them for over 2 years. finally I just said pick up my stuff. I brought it all outside and it better be gone by the time I get home. I signed up for poland spring instead.

Never delivered water on time in over a year! Customer service is Horrible! Will be left on hold until you hang up after twenty minutes! When you finally cancel your deliveries from this missed managed company, It will take you days! ALSO EMPTY BOTTLES FOR A MONTH NOW STILL OUTSIDE IN FRONT OF MY HOUSE!

Yup, like everyone else here, we have been let down SO many times by this company. Having to wait for an hour or two for customer service is a regular occurrence as deliveries are always inconsistent. We haven’t received bottle service in a month and have 11 5-​gallon bottles congesting the stairs leading to our front door. Crystal Springs assured me during our last can (3 days ago) that delivery would be coming that day. Moreover, the CSR was texting the «friendly delivery specialist» (as it’s referred to one the hold message), altering him to call us when the delivery was being made.
Their sales associates are liars. We’re paying for a service that lets us down at least once a month.

I Have to give 1 star because Unilocal requires it– but this is a negative 50 stars –50
We started this service June 2013 — first we orderded on line– the dispenser we wanted was not available so we had to wait– and wait and wait– finally they brought us one that worked but didn’t fit in our space are for the cooler– so eventually we did get the dispenser we wanted just a hot and cold water. We chose to go with 4 — 3 gallons bottles twice a month– and that where the nonsense began…
NEVER did we get water delivered on time, we would call and ask and they would miss our delivery then they would bring us like 8 bottles — who can drink 8 bottles of water in 1 week?
because our next delivery was coming– only have to have another 6 – 8 bottles dropped off– oh then they charge you for the bottles because they don’t pick up the emptys. Fast forward to 2014– we go on vacation I put our service on hold for 1 month we come back to 20 bottles! what? and a huge bill! I call them up –customer service is «so sorry to hear we are having a problem» you should have called again to continue the hold— what? and then after I pay that bill and tell them NO WATER I have too many right now– just come get the emptys — - we have a balance of $ 54.00 where did that come from? so I sent a check– paid in full they hold it 1 month and send us to collections what?
So that gets cleared up they want us to remain customers… yada yada– and now again 2015– I am a glutton for punishment we still don’t have delivery every 2 weeks of our measly 4 –3 gallon bottles– so last Friday July 17, 2015 was supposed to be our delivery– no water– I call Saturday — oh the truck nrok down but they can schedule us for Monday– great! we have bottles for you as well please be sure to pick them up— Monday ⁷⁄₂₀ comes– kids call me at work– no water. So again I call customer service– oh so sorry — we will have service for you on Tuesday 7÷21− Tuesday comes kids call no water– so I call again and speak to a a manger — 2 managers in fact for the day– and they say so sorry– they will call the route manager and dispatch and get us water on Wednesday — I say — get the water here on Wednesday or we cancel our service and you can come pick your equipment up. ⁷⁄₂₂ Wednesday 2pm no water– 5pm no water– I call on the way home– speak to yet ANOTHER MANAGER– she wants to help me– I said I dont need help come get your equipment its gonna be outside my door– is this call recorded she said yes– I said fine– we love our driver he is the greatest I blame dispatch and the management and the route coordinator for not having our house on a route-​. CANCEL MY SERVICE– she says okay– oh and for me to have a nice day – !
Thursday7/​23– crickets — no pick up– I call– they said the last time they spoke to me was 7÷21− HUH?
come get your equipment– they said okay
Friday– ⁷⁄₂₄ crickets– no pick up – now my husband calls– again — they say sorry they will call the local office and get this taken care of. He is pissed– need I say more? he said get it or I am taking it to the dump to get crushed– You would think that kind of comment would swing their butts into action — - yah nooo– not so much nope–
BECAUSE ITS NOW SATURDAY July 25 2015– 7PM and their flippin’ bottles and cooler are still outside– COME –GET– YOUR –SH** off my property or I am going to charge YOU rental fee and at $ 170.00 a sq foot x «X» amount of days probably doesn’t even come close to the time, calls, frustration and annoyance, begging and pleading to bring us water that I have been dealing with for these past years!!! .
ITS WATER FOR GODS SAKE WATERRRRRRRRR WHAT IS YOUR PROBLEM???
DONT BELIEVE ME? I ADDED THE PHOTOS TO PROVE THIS– yes its almost 8pm the stuff is still here

WARNING Do NOT use this company, Waited ⁵⁄₁₂ hours for a delivery that didn’t show. Lost 570.85 by taking a day off because the delivery window is between 1 and 5 pm. Customer service is a joke. I felt bad for the guy who has to field these calls from people let down by the New Jersey route managers. Do your self a favor, go buy your own cooler and water. It may not be cheaper but at least you know you can actually get the service you want.

Consider my rating a 0. This company is terrible!!! They miss deliveries and make promises they can’t keep. Use at you own risk.

Worst service ever. I had them for couple of years, but until recently I need extra deliveries due to new born. I usually get water at the end of the month and all I wanted is to get it couple of days early, but they keep messing it up. Not only water did not show up it was later then the normal delivery date. I spoke to manager which is useless, b/​c she basically told me my area is very busy and can’t confirm anything. Then my normal scheduled turned into beginning of the month for no reason. OMG this is just water delivery, I shouldn’t be chase them down for water. The worst thing is nobody in their company can do anything, they just keep telling me water will come tomorrow, but nobody ever show up. I think cancelling their services is much easier than asking for early delivery. Also, it’s not that much cheaper than poland spring.

Wehad delivery service with Crystal Springs. Our dispenser broke and we called 12 times to have a new one delivered. Twelve times over 4 weeks with no water or dispenser. When I called to cancel service I was promised that I would get the dispenser and water within 24 hours so they could keep my business. It never came.