Goodyear Auto Service Centers

Stopped in today with a tire that could be salvaged. It had a few nails in it but a AAA worker told me not to waste my money buying a new one when I could have the tire saved for a few bucks. Stopped here and a lovely man did the whole thing for free while me and my siblings went for Ihop next door. He was so nice and it was so quick and convenient.

This was not my first time having my car serviced by this location, but it is definitely my last. It’s unfortunate as I see potential in things possibly turning around with Nick as their new store manager. Once he got involved, I felt a bit more reassured that things would start to run a bit smoother. I originally left my car at their shop on a Friday night for it to be serviced on the following Saturday morning. I was expecting my car to be returned to me that Saturday evening. After several calls during the day, I was told that certain parts would need to be ordered and I was promised that my car would be ready for pick on Sunday at the latest. Not only were the parts not ordered, I was informed by Dan, the service manager, that my car was thought to have simply been left over from Saturday; therefore, he did not even look at my car at all on that Sunday. I was then told to bring my car back on Friday around 5:30 pm and that he would clear their schedule to ensure that I could drive my car off their lot that same evening before closing. I arrived a bit early and after being dropped off at Seasons 52 (which is across the street) and waiting a couple of hours for their call, I was finally called about 20 minutes before they closed at 7:00 pm to find out that my car was not even touched… again. The only reason I returned is because my exhaust was under warranty, and so they were responsible for repairing my gasket. I also needed a new gas tank door which I was told they could take care of. They ordered the part and did not realize it came only in black. My car is not black. I would then have to find a body shop to have it painted and repaired. There was so much time wasted, and the level of communication between shifts is deplorable. There was absolutely no follow-​up from Dan, and I was under the impression that he would rather blame others for not doing their job correctly rather than ensuring that things would be handled appropriately from here on out. When the ball was dropped, again, I should have received an apology, at the very least, from Dan. Nick, however, was more than gracious and went over and beyond what was required of him to help rectify my issues. The mechanics who worked on my car were also very helpful and apologetic. This experience has exhausted me, but I will make sure that the General Manager and others are aware of how this store is being run, because it isn’t fair for their customers; and it makes those employed there appear incompetent. Never do I want to feel as if I am being taken advantage of. This, of course, did not help any.

HORRIBLE CUSTOMER SERVICE!!! I will never return there. The sales manager Pete is rude to say the least. I bought tires from there a couple years ago-​they broke my TPMS sensor & i had to pay to replace it… Silly me went back in February for a new set of tires & obviously 1 of the tires they put on was defective because i have been back several times since i purchased the tires with an issue & every time they put air in the tire & send me on my way. I got to the point i was fed up & insisted something was wrong with the tire. Still unsure as to why i had to point this out to the tire professionals but that’s not here nor there. I will admit through all this my frustration got the best of me & i did raise my voice to Pete but he handled himself extremely unprofessional. I use to work in customer service for 5 years & no matter how mad, rude, loud, etc. the customer got i never raised my voice to them the way he did to me. While i was waiting patiently for them to replace my tire (good thing i had road side ins. or they would have charged me for the defective tire they originally sold me) another customer came in & was getting on him about what they were suppose to do to her car (which she paid for) but failed to do so. This place is poorly managed & i will be lodging a complaint with the Goodyear corporate office in regards to this.

So my appointment was for 8am Monday morning. I should have known right from the start something was wrong when at 7:30 am I show up and although the place opens at 7 am the front doors were locked. So then I get in and and brother arrives with our ’05 Vette. He parks it in the lot and we meet in the office to sign the 1800 $ service order for 4 new tires and a front alignment. We’re told 3 to 4 hours. We wanted to wait until they drove the car into the garage. We watched as what i thought was just a lot jockey sat in the car for a few minutes. We were wondering what the heck he was doing. Finally I went over to the car and asked the «lot jockey» what was wrong. «It won’t start», he said. «Did you push in the clutch»? «Oh», he says as he pushes the clutch in and starts it and moves it into the bay. I should have driven off then. So my brother and I drive off. Then 3 hours later the service manager calls me. I answer «All done»? He says not exactly we have a problem. He goes on to tell me the car slipped off the lift. You read right. THE CAR SLIPPED OFF THE LIFT. As I write this I’m waiting for a flat bead. The lot jockey was doing the tires on my Vette. He failed to mount the lift in the correct lift point on the cars under side. If you need tires or any kind of work on anything more then a Toyota Camry go somewhere else.
So it’s now a year later and all went well. I was really upset for a long time but Goodyear corporate paid for everything and the car is is almost as good as new. The total body work came to almost 8000 $. I didn’t have to pay for anything. I chose the body shop and Goodyear even paid for a rental for two weeks. We choose to rent a SS Camaro from hertz for one week. That was fun. I will never go to Goodyear again and will still advise that you don’t either.

I’ve had a wonderful experience since the new manager Dane has took over, work was very thorough, & they use seat covers and mats so you wont get your car dirty, I’ve been coming to good year for about 6 years and seen my share of fly by managers but i must say since it under went the new change I’m truly impressed & satisfied, i will highly suggest coming to Goodyear as opposed to that Firestone up the road which is a completely diff story

These guys do not know what they are doing when it comes to foreign cars-​you are forewarned.

Don’t go here– you’ll be waiting forever. I made an appt. to have a flat tire fixed, brought the car at the appointed time, 8:15am and at noon the tire was still not fixed. … no explaination… don’t go here.

Unless you have simple need, watch out for this shop that love to rip you off. I walked in today asking for fuse replacement. The clock and radio are off so very likely it was caused by a blown fuse.
They asked for $ 90 for the test up front. When I questioned the manager the need of one hour labor if it is 90% a fuse problem, he started to yell «you are telling me how to run my store?»
I took my car to a local Pep Boys store where the store clerk helped to get fuse replaced for $ 3.50.
I can understand each store needs to make money but taking advantage of people is not good business.
I have heard other bad stories like people went for multiple visits to get car fixed…