Ray Catena

I felt obliged to post a review here after reading the review below. This has been my first time owning a MINI and I must say my experience has been horrible with Ray Catena Dealer (MINI of Westchester). It seems it happens also across the border in Westchester, NY. I’d give this dealer zero stars if I could. Purchase processing was somewhat pleasant, though soon afterwards I had to go back to the dealer many times to sign missing documentation or finalize things that had not been finalized properly by the dealer. The dealer also messed up with the car registration and we ended up having to drive it without registration for a few weeks before we received the permanent one because the dealer would not lend me a temporary car meanwhile. Also, this dealer is not capable of answering many technical questions about the car and so many of my questions remain unanswered! We’ve also been very unhappy with the performance of our headlights because they are too soft for dark country roads and the dealer’s solution for this is a new bill of almost $ 3,000. They knew where we lived prior to selling the car to us and they said the regular headlights would be enough. We started complaining about the headlights on the same week we got the car. If we had changed the headlights during the purchase, the price would have been much lower. Ray Catena simply does not care about its customers. They are selling topnotch cars with a mediocre or, more accurately, no customer service. I wonder if all dealers selling MINIs do the same. I resent buying the car and I don’t know how much of the ill-​treatment is from the dealer itself or from MINI. I did send my complaints to MINI USA, but it does not seem they will do much about it either.

Watch out for these slick NJ guys, they don’t lie, but they do not reveal the whole truth. This dealer is giving Mini a bad name. The Mini aesthetic and brand is at risk if this dealer keeps doing business.