AT&T

For the couple of times I’ve been to this AT&T, a bad experience has not yet to be had. Each time, I’ve been placed in line and called over fairly quickly, never more than a 10 minute wait.
Last time, I came in to replace my phone, and Jordan definitely knew his stuff. In a reasonable amount of time, I had a new phone, screen protector, and case. He also helped me through getting my new phone prepped to download the new upgrade. Fairly easy, but I felt better doing this process in store.
Overall, an A-​OK experience and about what I would expect from a cell phone store!

This is the worst experience of customer service from AT&T that I have ever had. The salesperson acted as though we were bothering him by asking questions about the next plan vs 2 year contract. He didn’t even look in the inventory of other stores like I had asked to see if they have the Galaxy Note for that I was looking for. We will end up going to the store on Broadway and 33^rd and had a very excellent service provided to us by salesperson Lonnie. Lonnie saved this sale for AT&T. Thank you Lonnie! I suggest everyone go to the store on 33^rd and Broadway and stay away from 2^nd Street in Edmond.

This is the absolute worst AT&T store I’ve ever been to. It’s a Saturday so a wait is to be expected, but to be told the wait would only be 30 – 40 minutes with 5 people in front of us and sit for an hour and a half is inexcusable.
While waiting, two employees left and no new employees returned. So it went from 5 employees down to three with four people in front of us. Great. Three people down, we’re getting closer! Two, hooray!
Then, after the long, exhausting wait, we’re next. I can’t tell you how exciting it is to see you name as next on the board — especially after an hour and a half. Then, magic happens, the two employees that have been held up have both customers leave. We get up, expecting to be helped, but, much to our dismay, they (the two employees) and a manager huddle together and start to goof off and joke. Right in front of us.
They stand there huddled for a solid two minutes and then all of them leave to go to the back. They never return.*
Another five-​seven minute wait and a new employee comes out of the magic door. We finally get helped. Yay. It shouldn’t take an hour and a half to buy a phone. It’s not like we need help choosing — research can be done at the comfort of your home. Worst AT&T store ever. That is, unless you like wasting your Saturday afternoon.
*still didn’t return after we finished our transaction.