Incredibly disappointed with the honesty of this company. I called to get an estimate on what it would cost for someone to come out and look at a lock. The lady said it would be a $ 19 service fee and then if we needed a new lock theirs cost $ 40 – 50. In no way did she mention that there was an hourly charge for the visit with a 45 minute minimum. So the guy shows up takes the dead bolt off and then puts it back on. He invoiced s $ 64 and we were able to get him down to $ 45. Moral of the story if it seems to good to be true it probably is!