Firestone Complete Auto Care

I went there the afternoon of 1−28−16. I am a frequent user of Firestones, and I have never been treated so rudely by a Firestone employee as I was on this visit. The man at the desk was condescending, unsympathetic, and totally unfriendly. The issue with my vehicle was something that could have been observed by merely stepping outside and looking at my vehicle. Would have taken thirty seconds. He couldn’t even do that for me, and he never bothered to look up my information in the computer. He wanted me to make an appointment to come back for someone to take thirty seconds to look at my car! So, I had to drive to another firestone that is farther away from my house. The guys at the other firestone were all friendly and took excellent care of me. From now on, I will be driving the extra few miles so long as that individual is working at this firestone.

Great people and great service! Professional and friendly, highly recommend! Their quote for new tires was accurate and great looking tires for our suv.

Got a flat on the way to work. super friendly, convenient location, great customer service, and reasonably priced! Would definitely recommend — going to come here for all necessary upkeep from here on out!

I wish I could give this zero stars. My husband slid into a curb during snow storm and brought it there because it was closest. They tried to charge him 1900 for sliding into a curb! When I heard that I knew something was wrong so I went up there to get the estimate and cancel the order and they couldn’t even give me a number! He printed off 3 different copies before giving it to me and it took around 10 minute. He also left and went to talk to mechanic about the ticket and came back. I’m sure the fact that before I asked for an estimate I told him my friend was a mechanic and was going to take a look at it. When he finally gives me it he claims that he doesn’t know how to put the total on the paper and a few charges would be missing. So I calculate it and it was 175 under the price the told my husband it would be. They also claimed that they put a 10% discount on it for setting up a payment plan. When you do the math they actually just ADDED $ 50 which isn’t even 10% of 1900! I was fuming! Anyway, we take it to Jerry’s Auto in Edmond which was recommended by a friend and he was so nice! He fixed the whole thing for $ 575! What?! Yes this is real! He said that half of what they stated we needed wouldn’t even be able to be known until they went in and started working on it. Needless to say I was jumping for joy knowing I saved $ 1,325!!! Really pathetic and unacceptable for such a cooperate and huge company, not to mention brand new!!! I will make sure anyone I talk to knows this is full of crooks and cheaters!