Magic Toyota Scion

I took my car in for a recall about 3 months ago. They were supposed to inspect the car to verify if it needed the recall fix, or not. I waited patiently for 3 hours– no big deal. They said they would contact me when the part came in, so that they could fix it. I still haven’t heard back, but I still get their stupid marketing mail. They also wanted to charge me almost $ 200 to install seat covers that i purchased from them. This place is a joke.

I purchased a used vehicle from these guys Moroccan salesman and used car manager one of the biggest liars and actors I ever seen in my life just before we sign papers I noticed the vehicle was leaking oil and I asked them to take a look at it which they did lift the car up at the service department and service manager came up to me and said hey that was just a sloppy oil change there’s nothing’s wrong with the car and I believe them signed the paperwork take the vehicle home next day I notice vehicle still leaking and I trace the leak turns out it was radiator take the car back they hold onto the car for one day next day they told me it will cost me $ 400 to fix it car was sold AS IS this people are on believable I went to O’Reilly spend $ 20 and fix it myself in 20 minutes I will never purchase a vehicle from this people or advise anybody to buy a vehicle from Magic Toyota there’s nothing magical about these guys service manager used car manager and the salesman horrible

I’ve only been here to get additional keys made for my Nissan, so my dealings with them have not been extensive, but I was impressed. They guy behind the desk was fast and competent, and they charged me less than half of what Campbell-​Nelson just south of them charged.

The service department and adviser Gary Moore will up sell the services as much as they can even if you don’t need the repair. You go in for routine maintenance and you get a call that you will need all these repairs and that it is imminent that it will fail, (yeah right maybe in another 50k mi) Really a dishonest service department. All they think about is lining their pockets when they see unsuspecting customers and their cars. Go to an honest place to service your Toyota, don’t go to Magic.

This review is for the service department only.
My friend’s Prius battery died in the middle of the week and he wasn’t able to get to the dealership until Saturday to have it replaced. Unfortunately this meant calling around to see who would be available to squeeze him in. The closest Toyota of Lake City never picked up their phone after calling 4 – 5 times. Magic Toyota Scion picked up on the first call and told him to bring the car in for afternoon availability. Farmer’s Insurance took 2.5 hours to get a guy out to either jump start or tow the vehicle and by that time the appointment window had passed. Magic told him to bring the car in anyway. I offered to follow in case the car wouldn’t be ready very soon. After waiting 15 minutes to talk to the person at check-​in they informed him the car wouldn’t be ready until Monday and the battery replacement would cost $ 500. Yikes! I find it hard to believe that showing up 30 minutes late would cause the car to need to be held until two days later. It wasn’t like the car was being brought it for a major service. Anyway, the car was ready on Monday evening as promised, and checkout was a breeze. 1.5 stars for cost and timeliness of service. 4 stars for friendly customer service over the phone.

Hello today my wife and mother in law went to get windshield checked and they got decriminated against because they are Hispanic
y Gary in the service department. Magic Toyota had asked for a prove from a third party that the windshield wasn’t cracked do to something hitting the windshield. My wife and mother-​in-​law were able to get a prove and Gary was really aggressive and disrespectful to both of them. He said I don’t care what you or this company says. If I said no it’s no. Magic Toyota will not do this job. Then my wife asked to speak to his supervisor and he said he was the boss. That’s not a way to treat a customer or ladies… the worst customer service ever I will not recommend this dealer to no one

We worked with a new sales rep named Mike, he was cool but a bit uninformed when it came to a used car we purchased. Most of it was our fault since we were in a rush, but we trusted our sales rep when it came to missing cosmetic parts in t he car. He answered that that’s how it was supposed to be but after doing some research the car was to have so many little things, of course you buy as is, but lying that the car didn’t originally come with it was a little messed up.
Overall he was nice and worked well with us, we could have got a better deal by taking it out on a brighter day or to our own personal mechanic. We missed a lot of stuff that night.

Brought my Toyota in for service because I thought the battery or the alternator were bad. The service tech who took in my car said they would check the battery and if that wasn’t the problem then they would dig further and the cost of that diagnostic would be $ 129 which could be applied to the repair. Great! So when the tech called me soon after to report it was a bad battery I told him that my husband would probably like to purchase a new battery elsewhere. When I picked up the car I was told there was a $ 60 charge. I was shocked as we didn’t discuss this at all during the drop off! I could tell the tech felt bad about charging this amount for a BATTERY CHECK. I decided to take it up with the service manager who wasn’t available. So I emailed the Service Director, Kevin Nelson that day.
Feb. 5^th, emailed service manager.
No reply…
Feb. 11^th, emailed service manager again.
No reply…
Feb. 13^th, called service manager, went to voicemail. I left a detailed voicemail and yet again asked for him to contact me about my service experience.
As of Feb. 20^th still no reply whatsoever.
I need to have the brakes replaced and unless I receive a call back and resolution over this matter I will never bring my current or future Toyota’s to Magic Toyota. This experience tells me they simply don’t care if you’re happy or not with their customer service. I’d rather try another Toyota dealer or independent mechanic who puts effort forth to make the customer feel wanted and appreciated!

We had a really disappointing experience last year when we tried to buy a highlander here. Long story ended with us going across town to a great Toyota team and were able to order the vehicle we wanted. Given we live close to this dealership– we returned for an oil change with the service Dept and ended up with rude staff, running 2.5 hrs late, no vacuuming the interior, no apology.
Lesson learned. Again.

This is the worst dealership I have ever had the displeasure to work with. My wife took in my new car in because the transmission was popping out of gear. When she picked up the car the Service writer belittled her and made her feel stupid and said «there is nothing wrong with your car». The next day I drove the car it popped out of gear 4 times. We took it in again and magically they decided to replace the transmission. I picked up the car at closing time and I had notice the wheel needed to be at a 45 degree angle continue on a strait path. I did not enjoy the process of purchasing this car with Magic and now I HATE their service department. I am going back to Rodland Toyota they are exceptional to work with.

Terrible customer service. We walked in and the sales person was extremely aloof and didn’t seem like he wanted to help. When we asked for a manager the manager came out and was not very helpful. I wouldn’t shop here. We had cash to buy the car. They lost a good customer today.

I went to trade in my 2009 Toyota RAV4 (limited, low miles & in good-​excellent condition). Kelly blue book said the trade in value was around 10k. First of all, while waiting for someone to talk to me, I overheard a car salesman giving a sleazy line to what was clearly a less educated adult son with his elderly mother. The car salesman was explaining he wouldn’t honor the price he had listed on a website, that the listing «was a typo». Uh huh, sure. You made a typo for an actual competitive price, then are trying to sell it for 1k more once someone comes in?
They then took my keys to give my car a look over (another common high pressure sales tactic. They don’t actually need your keys, they’re getting ready to low-​ball you and don’t want you to be able to get away quickly), which is exactly what they did. They offered 6k, and I laughed. Realizing they were serious and thinking they could take a 20 something girl for a run I just got my keys back and left. As I asked for them back the salesman started backpedaling hard «wait! wait! The Sales manager might go for as high as 8k!». I then posted an ad on craigslist and sold the car within 5 days for 13k (I had 3 offers in that weekend).

This was my first time at this dealership. Came in to kick some tires and do a test drive on a rav4.
The salesman Nick M. Was the best. No pressure and we felt comfortable like meeting a friend.
We are still looking for that right vehicle and if its going to be a toyota, you can bet we’ll be going to see Nick.

Came here looking to buy a specific car and of course got sidetracked by all the brand new Tundra’s & 4Runners! Tommy help us and was so easy to talk to and made us feel at ease. We didn’t necessarily think we were coming to buy a car and the zero pressure we got from him made us comfortable enough to stick around a test drive a few different models. From beginning to end my fiancé and I were so excited we weren’t being «Sold» but rather Tommy listened and let the car sell itself. He would mention certain options, point out interesting features or motor performance info on each model we took for a test run. Bottom line once were set on a certain car it was in and out. Finance lady was great (can’t recall her name) knowledgeable about the products yet respectful on our time crunch. Overall extremely satisfied! Highly recommend! Love our car!

If they could just cut all the BS and make a decent offer up front they would get 4 stars.
There are a lot of places to bring your business in this area and a lot of places you might be able to get a better deal on a used car but there is also a lot of risk. If you want a used car that won’t fall apart two days after driving off the lot I recommend this place. We visited a lot of different independently owned car dealerships before visiting this one. They were all shitty, rude and cars were in bad condition. You could not trust the dealers or the cars at all.
Magic Toyota cars are well maintained and therefore a little higher in price. They took a lot of time to sit down and go over options and explain the vehicles. One thing I did not like was that the «test-​drive» consisted of driving around the block with the sales person in the back seat.
The negotiating thing really pissed me off. What we offered never changed in the four hours we were there. The salesperson had to keep going back and forth, making these silky offers to us that we kept refusing. Finally after four hours and us saying no thanks and getting up to go did we finally get the price we wanted. Seriously??? Is all that necessary!!!
They were very flexible in terms of taking the payment. It was late, banks were closed. We paid cash, debit and credit.
Included in the cost were the tabs/​registration which was nice.
We have had the car for a month now and no problems aside from a flat tire. There is a slight noise in the engine but it’s been checked out and doesn’t seem to pose a problem. The car has high mileage but was maintained and magic Toyota also put work into it. Yeah we might have saved $ 500 at one of those independent dealers but in a month probably would gave had to sink another $ 1000 in maintenance into it.
I would recommend buying a used car here. They have a reputation to protect and maintain their cars. Be prepared to spend time haggling for the price you think is right. It will take hours but I guess at this point we can say it was worth it.

One of the biggest MISTAKES in MY LIFE! Seriously, when we went in Mr. R_​_​s, shoved other employees out of the way to get to us. Like a Rottweiler on a kitten. To the point we just wanted OUT OF THERE! Almost felt like they would block my way out at that point.
Kept us there for hours upon hours, 1:00PM, finally around 8:30PM, so painful, we are starving to death., Someone ran and got us some teriyaki chicken. Gave us 7,500.00 for a 2008 Cadillac DTS that Edmonds Blue Book listed for 14,800.00 in good condition. This was better than good,. Asked why the low trade in and Mr. RipOFF said, «Well, we found out that this was a used car a one time?» Really? Used Car? They give those away right??? with only 78K miles on it!
Then I let them talk me into the stupid service package! Another huge mistake. The wife took it there for the last oil change, .,. One room is too hot, loud T.V. and stinky very crowded and the other room is freezing cold. She had to sit in the freezing cold room. Finally after a considerable amount of time she went to check on the car? An hour for an oil change? Really???,
«Oh, your car has been done for quiet a while?» Oh and you never bothered to tell me???
«Just go outside and we will bring you the car!», after standing out in the rain for 10 – 15 minutes, back inside,. Could I get my car PLEASE!!!, finally, brought up and oh, by the way, here is your coupon for that ridiculous car wash across the street that tears all the trim pieces off you car!!! I wonder if Honda would give me a decent trade in on a brand new Rav-​4, I want out of this!!!
Just look the other way when you go by this dealership!

* – SERVICE DEPARTMENT REVIEW – *
2012 Toyota Corolla with about 50,000 miles on it, or less.
My wife and I called this dealership to schedule a repair appointment with a loaner. The receptionist let us know, «Bring it in today… The loaner will not be a problem». We get there for a WARRANTY repair (head had to be replaced/​rebuilt) and the service manager assaults us with:
1) How do you know your car is under warranty?
2) We don’t have a loaner for you! [even though this issue had been pre-​established as «No problem.» from the receptionist scheduling our appointment]
3) You are going to have to pay for diagnostics (even though we provided proof of the issue [We provided a complete diagnostic print out, 4 pages – including all the codes AND the TSB codes])…almost as if I would have to pay to have a trusting relationship with him… Mr. K.
4) When asked if I would be reimbursed if this was found out to be a WARRANTY, the answer was «NO!!». [EVEN TO THE POINT OF ACTING INCREDULOUS AND INDIGNANT].
5) As we were asking… the desk next to us [dealing with another customer], was getting a better explanation; «Yes, you will have to pay for the diagnostic… however when the repair is done the diagnostic fee will be deducted from your bill, as you have already paid for it. If it was a warranty repair then you will be refunded for the diagnostic.». [doesn’t seem like Mr. K liked us very much… maybe I should have showered him with more fee $$$ – just to improve the relationship].
6) Mr K did tell us that it would take about a week to a week and a half to complete this job, after we signed all the paperwork.
7) After arguing with Mr K, he finally did his job and located one of the 14 un-​spoken-​for loaner cars for us… very begrudgingly and very disapprovingly.[ oh-​and the loaner paperwork was only good for 24 hours, we would have to return the loaner (according to the paperwork)].
8) Later that night we received a call from Mr K to let us know we were correct, that the repair is a WARRANTY repair. I asked again if we would be reimbursed for the diagnostic and his answer again, was «No.» [a little nicer this time]
9) When we were told the car would take more than the 1 day available with the loaner, we asked the «rental» department for an extension-​on paper… they refused… but finally did send me an amendment through e-mail…of which I told them, «Do not solicit or send anything that does not deal with this specific repair.» I have since received a solicitation for this review and a second one for a survey. [I don’t think they are going to stop soliciting us]
10) 3 days later [or so] and our car was completed… no charge– Mr K and his personality was not any different when we came to retrieve our car: handed us our paperwork, told us to wait outside and our car would be brought around for us. [such finality]
–seemed to us as if we had the plague–
As an after thought… This really could have gone much better.
P. S. We are happy that our vehicle has been returned… we are not sure if we can trust the work that was done – due to the way we have been treated… from beginning to end, but we will see what happens.
10/​31/​2015
Well, as an update… We have been email-​solicited for more reviews for Magic Toyota, by third party vendors… nice way to follow directions. Seems as though Magic Toyota has NOT used my email as its intended purpose (for an amendment to the length of the loaner car use, as it should be for the length of the time Magic Toyota has our car for repairs AND not for 24 hours)…but instead to illicit more favorable reviews – through other companies.

I wish I could rate the SALES side seperately from the SERVICE side, because there’s a HUGE difference — which is reflected in most reviews… We bought a new RAV4 in 2012, and other than the emails exchanged before stepping on the lot, the experience was as bad as you expect from most dealerships — salespeople making things up when they clearly didn’t know the answer, bait-​and-​switch pricing tactics, trying to add things on to a «bottom line price» (via Costco and Consumer Reports buying services), etc. I would definitely NOT buy a car from them again.
However, the SERVICE department was AMAZING. I have literally never met someone as professional, friendly, efficient and genuinely caring as Brandon (Brendon?). I showed up under less-​than-​stellar circumstances having no idea what service (if any) the car had seen in the last 2+ years. Not only did he get me signed in quickly, he found 2 recalls that needed to be completed and suggested a better regular maintenance service than I had found online, which not only saved me a big chunk of change, but would also include a full inspection from bumper to bumper to let me know about the other issues. (Of which there were obviously some.)
Working with him was the polar opposite experience vs. sales — he asked about some interior damage and took time to listen to me — well beyond what was needed for the work he was doing. There was a lot going on at and around his desk, yet he saw to it that I got through the process quickly, which politely taking care of other quick things for other customers (with a smile) without leaving me waiting. I’ve already sent a note to the Service and Toyota about this exemplary employee — he deserves an award, and because of him and his assistance I’ll definitely be back — and send friends as well.

I have never bought new car in my life, I was raised to put my money in different places. That said I finally decided on a 2012 previously owned Prius just cause every time you do the numbers with gas fluctuating yada yada yada its pretty clear it’s a good car for the end times. after visiting my first dealer at a place in Lake City Way that was starting to feel like a scam deal I looked up Magic Toyota knowing they are an authorized
dealer, from here on my whole car buying experience almost took on Jedi like properties when Jay Kondo, a salesman here walked out to greet me and show the model I was interested in. Let’s just say I bought the car and it feels perfectly right.

I dislike auto shopping. Well, loathe it. But GM knifed Saturn and I have no love or trust for GM. So I started to shop around.
Both the Rav4 and the PriusV looked good, and Magic Toyota is right down the street so…
…BIG MISTAKE.
Oh, the test drive was okay. But the sales staff? Seriously, like a Rottweiler on a kitten. To the point I just wanted out, out OUT of there. Almost felt like they would block my way out at that point.
Was looking to purchase, sales critter kept trying to push lease on lease after me. Told them I don’t make decisions like this unless I have 24 – 48 hours to think on it. They kept asking me what it would take to sign that very minute if not sooner.
GAHHH!!!
I guess Saturn spoiled me. And I can say honestly anything Toyota is OFF my list.
Thanks Magic Toyota. You just turned away a potential customer from your manufacturer.