Puget Sound Dermatology

Very nice medical assistants, warm greeting, really nice office settings, the doctor was very knowledgeable and helpful, I don’t understand the other reviewers bad comments, thanks doc

I went in as a new client the other day for my acne. The doctor looked at me and said «I usually don’t prescribe Accutane to new clients but.» And told me I should start taking it. I asked her if my insurance covered it and she told ME to call my insurance and figure it out for myself. When I asked her «what if my insurance doesn’t cover it?» She said «well then you can use cover up for your face.» Wtf? And then I called about three, maybe four days ago to see if they can prescribe me something different, and the woman I talked to on the phone said they would call me back, and I haven’t heard anything from them since. What a waste of an office visit that I now have to pay for.

Beware of their office manager. Extremely rude. Most doctor’s offices will let you make monthly payments until your bill is paid off. I asked if it was OK if I paid $ 50 a month and someone in the office told me it was not a problem. Then I started getting collection notices if I didn’t pay in full so I called and got their arrogant office manager who informed me that I couldn’t have set up a payment plan because no one is allowed to do that without going through her. This was during the recession and I told her I was unable to find work but would continue to make the $ 50 payments. She told me I had 60 days to pay it off or I would be sent to collections. I tried to talk to the doctor about this but she would not take my call. RUDE

Made an appointment with them because group health was booked out until January. When I showed up for my appointment to fill out paperwork the woman at the check in desk asked for my insurance card and because I have double insurance I couldn’t remember which I made the appointment under. When I did recall I’d made it under the group health plan I pulled out that card and she then asked to have the other insurance information, when I informed her I didn’t have it she asked if I could call and get it. I told her that group health was my primary and it would just confuse the company that bills (zenith) our insurance. Besides the fact that I have no co pay and GH referred me so it wasn’t necessary. She was getting rather flippant with me so I asked for my card and ID back and left. I don’t understand why someone would be so rude to a new client, so I will just take my business elsewhere. Unfortunate

My first appointment turned out to be inconvenient for me so I decided to reschedule, so I called. I told the gal on the phone which days would work best for me at a certain time, and she told me a time that didn’t work for me. I repeated the times that I was available and she stated with an attitude «well you need to tell me so I can figure it out.» After the rude reply, I decided to cancel. Extremely unprofessional tone used for customers. Definitely got the impression of what the staff would be like there.

The office staff was extremely rude. I was confused by the chip in my credit card, and she was so short because I didn’t know what to do. On top of that, the doctor saw me for about 30 seconds. She told me she could not remove what I had requested removed because I would leave a scar. Cost me a 30 dollar copay-​and lord knows how much they will charge my insurance. Fraud.