Cos Bar At Riverwalk

I feel like the staff can be slightly off putting. They’re always talking amongst themselves and won’t really give you the time of day unless you’ve made it clear you intend to purchase something. They’re helpful once you do but they just aren’t very approachable. There is a decent product selection though and they keep everything pretty well stocked.

I was just insulted by someone who was selling the moisturizer at the makeup counter by making me feel like I could not afford what I was wanting to look at. She made multiple comments about if I would be comfortable with the price of the moisturizer because she wouldn’t give me a sample unless I would come back and actually purchase it. I CAN afford that and DO purchase that where I am from so someone should never judge a book by its cover. Just because I was wearing workout clothes does not mean I cannot afford a lotion. I will NEVER be back and if I couldn’t afford that I would be horribly embarrassed as she did that in front of other customers.

I have been going to the Cos Bar for over ten years. Ilona is simplest the best. She is incredibly knowledgeable. She has been helping me with makeup and skin care products for years. I have very sensitive skin. She always knows the perfect products from eye liner to face cleanser for me.
Most recently, I went to a dermo three weeks before my bridal shower. I was prescribed two different creams to help my acne. Within a week of using the cream I started to get burns all over my face from the creams. I went to Ilona to see if she had anything to help my skin. It was so red and inflamed. She suggested La Mer which is cream made for burns. Within days I my face started to heal.
As you can imagine I was really worried my skin would look horrible for my bridal shower. By the time my shower rolled around my skin was back to normal. I don’t know what I would have done without her help.
I was in a few weeks ago to thank her and I met Michelle. She was just as helpful. She gave me perfume samples to put in my bridesmaids’ gift bags.
Thank you Cos Bar Ladies!

I went in to buy a surprise gift for my girlfriend, was not expecting so many options. When I got there I realized I was way out of my element and was ready to bolt, but then the salesgirl, (didn’t catch her name), came to my rescue. After trying to explain what I was there for, she recommended Chanel fragrance. As soon as I smelled it, I knew that it was perfect for my girlfriend! I was checked out in a very timely manner, and was on my way. A few days later, her birthday rolled around, and as soon as she saw the word Chanel on the bottle, her eyes lit up, and a big smile stretched across her face! THANK YOU COS BAR!!!

Allie was awesome! Not only did she keep her cool when the store filled up with Patrons, but continued to multi task and assist each customer with patience and ease. A few of the customers were VERY demanding (and VERY needy), but The smile never left her face. She helped me find some fun new colors and offered helpful suggestions. Winter

I have had the complete opposite experience. I needed help with some make up for a promo for a charity event. I called Cos Bar and they were wonderful! Carrie spent over a hour professionally applying my make up. I was able to observe first hand how they interacted with clients, of which there was a steady stream, and they were profession, pleasant and very helpful. I offered to buy some product, or get my salesgirl a gift, which she adamantly refused. I figure that best way to thank them was to write a honest review on Unilocal.
I have shopped Cos Bar for many years at several of their locations and have never had a bad experience. I can’t thank them enough!

Terrible inventory and worse service. The sale girls followed us around and hounded us to buy something… more expensive than we wanted. When I kept telling them what I wanted, the sales girl tried to up-​sell me. I kept saying what I wanted and what I liked, but she wasn’t listening — she was more concerned with her commission.
When I had to return a mascara because it was dry (I bought several items), the sales girl insisted it wasn’t. I had to prove it to her by taking it out and putting it on my hand. Terrible service. Period.
Please don’t fall for their sales pitches. If you have to go there, know what you want beforehand.