PSI-Plumbing Systems

I don’t even know where to begin. First of all, our water heater went out on us on December 23^rd. Being that it was around the holidays, we knew that it would be a pricey fix, we just didn’t expect to be treated the way that we were. We called PSI, got a quote of $ 1800, and agreed to move forward. The guys that came and did the job were professional and courteous, however at the time of installation they let us know that our original quote that we were given could increase upwards of $ 1000. We continued the service, as we didn’t really have much of a choice in the matter. No paperwork was provided to us at the end of the installation, and at that time we were told the new price would be $ 2800. With that huge of a price increase, we started doing a little research. In order for the warranty on the water heater to actually be honored, we needed an itemized copy of the bill. So we did what any normal consumer would do– we called the company and asked for one. What we got in return was an extremely angry, unprofessional owner on the phone, Jim Harper, who proceeded to swear at and call my husband names– all because we asked for an itemized copy of the bill. We were told that this company never gives itemized copies of bills, and apparently we were way out of line for asking for one. This seemed extremely shady to us– what exactly were we paying for? After many more rude interactions with their accountant, who must have taken customer service advice from her boss, we received their version of an itemized copy, which read as follows, «Water heater– $ 1800, labor $ 1000.» Nothing was broken down for us, and we still haven’t heard back from this company when asked for this to be broken down into further detail. We were also told by the owner that his word should be good enough for us, that we live in a small valley– well guess what, we do live in a small valley and the way we were treated was despicable– we will be sure to share our absolutely horrible experience with as many locals as possible.