The Kind Cyclist

Had a bike advertised on the rack, had a girl come in after talking about buying for a while and say oh I put the wrong price on it and instead of offering the bike at the marked price they say it was actually sold a week ago. Waisted 45 minutes of our time.

NOT Kind. The owner/​manager in particular was unbelievably pompous and outright rude. Spend your money somewhere where you’ll be treated with respect.

I had such a great experience with The Kind Cyclist! I rented skis from them on Friday and wasn’t sure if I would go on Saturday. I called them Saturday morning last minute and asked if they could have all my same gear ready for me since we were running late. I walked in, they handed me the gear and I walked out in less than a minute! They get an A+ for service. I enjoyed everyone that I talked to there and would definitely rent from them again!

Thanks to Paul who took my bike right in and looked it over. I’m cycling across country and I just needed someone to check gearing! Thank you so much– Customer service was excellent!

The people at The Kind Cyclist aren’t very kind. Oh the irony.
This review is for the ski rentals. I had one day to ski while here in Vail and rented my skis from here. My boots were the worst boots I have ever rented. They fit terribly and kept unsnapping in the middle of skiing. I wasn’t able to control my skis at all and it was really dangerous. When I brought the boots back to the shop and told them that the boots were not working and dangerous, it turned into a fiesta of douchebaggery. The rentals were $ 29.00 a day which they refused to refund. Not only that, they told me that there was nothing wrong with the boots and that it was probably my ski pants (which just for the record I never tuck into my boots). The staff was rude, but this attitude also came from the manager/​owner who was not even concerned that he was renting people defunct and dangerous equipment. I felt very unsafe using their equipment and I always rent skis when coming into town, never from here though and never again.
I’ve been skiing since I was 4 years old. My only option with this bad equipment was to snow plow down the icy slopes. It was scary.
Don’t rent your skis here. Bad equipment is not something you want to deal with on the slopes.

Let me tell you three key facts that anyone visiting Edwards/​Beaver Creek/​Vail will want to know about Kind:
1. Bike rentals: high quality bikes with the latest technology and hardware. The Kind folks are just that KIND. They know their bike business, are attentive to making sure their patrons are comfortable in the bike/​know how to use, and offer great insight into bike trails and excursions. They guys are enthusiasts and harness their passion to helping others have a good time.
2. Hiking: the Kind team can tell you a myriad of great hikes. When spring skiing has variable temps or if you’re there in summer, they know the fun trails, how to get their, latest conditions. We found them super helping and we loved their hike suggestions (we did three on three different days).
3. Ski rentals: THey have the latest stuff, offer three different packages (sport, performance, super skilled) and tailor equipment accordingly. Their prices are superb — they beat
by as much as 25%. And they work with you to set you up. Can’t say enough on how easy and enjoyable they made it.
So get Kind, use Kind, and be Kind.
Good luck.
I want to reiterate what my husband said. The people at KIND could not have been more helpful, in recommending hikes, bikes and helping us choose ski packages. Their equipment was excellent, and their prices beat the competition, down to a pair of ski goggles. We saved time as well by getting our skis at the Kind shop instead of waiting in line somewhere else.