Ron Burian’s South Side Auto

The staff was very easy to talk to and generally worked well with us and our situation. This was the 2^nd time we took our car there after being rear-​ended. Our side view mirror was damaged and needed replaced. The first replacement mirror vibrated at speeds over 45mph. They were willing to try another, but the same issue continued. We were told that the standard practice is to replace with a used part. The 3^rd time, we were told it was an OEM new mirror but we actually had more vibration/​shaking than in the «used» parts previously installed. We finally gave up and asked them to re-​install the one we determined to shake the least. After this final work, we get a lot of road noise and wind noise at high speeds through the mirror mount and window area of the car.
Long story short is that we hoped to have a simple fix completed to put our car back in the condition it was before the accident. This was not done as we still have a shaky mirror and now road noise from that location.
Employees were very responsive and easy to work with on time and appointments to fit in the work. The results were just disappointing.

Was in a car accident last year… Car impacted the front passenger side door… Her insurance paid for the repairs… I have serious doubts about the quality of the repairs… To this day water leaks into the car from that side. Started as a sudden leaks which I could never find… To a full fledge leak… Got them to look at it this year. First they tried to convince me it was the heater core. I had already to the car to a mechanic. And he said nothing was wrong with the heater core… I had them peel a piece of the carpet up. So I could actually see where the the water was leaking in from. Well to make a long story short… It was the door. Took it back and they agreed to fix it… The owner looked like he was very unhappy to see me. The supposedly fixed it… And honestly he never admitted to a problem with the door. Even after he supposedly fixed it… I still have rain water leaking into my car… And my carpet still smells like mildew. To make one thing clear. C water did not leak into my car before the accident… Not even when the car was damaged. The problem occurred post-​auto shop repairs.