Secretary of State

The people at this office are very nasty. I really don’t think they know what customer service is at all. They didn’t give us the proper information that we needed in regards to proof of address and so we had to make three trips back forth all day. One of the guys didn’t like something I said and practically threw a form at me. They’re awful!

Quick and painless, This place was amazing. I was needing to renew my sticker for my license plate. Some local banks sell them, but you need cash if you don’t bank with them, since I was at work I knew this would not work. I know that most people do not have pleasant experiences at with the Sec of State offices. The lines are always crazy long. It was raining and maybe that help with the lack of people in the office. To my delight, they had a line that was just for people that only needed a sticker. One person was in line in front of me. An attendant stated that someone would be with her shortly. Sure enough, someone was at the line in less than 5 minutes. I stepped up, the lady was friendly. It took less than 3 minutes to get my sticker. I was expressing my delight to the attendant at the process being quick and painless, her comment… «Tell your friends…» Better yet I will share it on Unilocal

Recently, I had a low stress experience here.
*a relatively new process allowed me to apply for title and registration on their website, print the forms, then show up at the office with checks for fees and forms with bar code — no filling out paperwork at the office.
*a fine customer service representative funneled arrivals into the right positions, then personally waited on me.
*the time of my arrival helped: early on Wednesday, third in line.
Title application, registration, and new plates: In and out in ten minutes!
TIP: E’ville knows that Tuesday is the worst day for this office, since it’s closed Sunday and Monday, and everyone who has purchased a car or turned sixteen during the weekend is anxious to complete a transaction.

Most everyone hates the DMV. This location seems to have the nicest employees. That doesn’t mean they are go out of their way nice. They are average nice which is pretty good for a state run facility. The waiting area is pretty small and cramped. The place needs updating but since our state is broke I doubt that will be happening anytime soon.