Broadway Express

If you are doing a long distance move this is the company to use for trucking your things. We moved from Seattle, Washington to Texas and had a great experience. Todd gave us a reasonable quote (that beat all the competition).
The driver was a huge help to the movers we hired to load and unload. He had extra tie downs and blankets which other companies like ABF/​u-​pack do not provide.
Only down side was I wanted to reserve a little more space and called a week in advance, but the truck was already fully reserved. Fortunately the Seattle company Nice Moves Moving worked packing magic and got everything to fit even though we had added a lot of boxes we had not initially planned to move.
The driver arrived on time for pick up and communicated with us during his drive and was on time for delivery.

While trying to pick a moving company to move me from California to Oregon this summer, I was super stressed by all of the information from these companies. Weight base or space??? It was very stressful and then to read all the reviews for everyone I seriously was losing my mind. NOT to mention the horror stories of friends. So after scheduling with a weight base move I decided to call Broadway Express to just check on pricing. They were $ 1000 cheaper and I felt great Todd who gave us the quote over the phone.
The mover showed up on time as planned and helped a great deal in loading (I would highly suggest paying the extra cash for their assistance. It was the driver my husband and at the end a sweet young college boyfriend of our daughter. We couldn’t have done it without him! We had two very upset daughters not wanting to leave Cali and therefore were not about to help load up the truck). When we first started out loading it was clearly obvious that our stuff was not going to fit. Our driver was awesome!!! We got everything loaded floor to ceiling in 2 hrs!
The driver stayed in touch with me to let me know when he would be there and then called to verify the day before his arrival, which was like 4 days after the pick-​up. When he showed up, there was zero parking in front of the complex and there was no way he could get the big truck down the driveway. He found a great grassy area to unload and he orchestrated the unloading. It took 45 mins to get everything off the truck.
Furniture, was exactly like it was when we loaded it and nothing not a thing was broken!!! When we packed to move to Cali from Oregon we used ABF and sadly we had a lot of miscellaneous items broken because we had no idea what we were doing in loading a truck for an interstate move. (ABF is great as well just no driver help to get loading knowledge)
I plan to NEVER move out of Oregon again so I won’t need a company like this but I highly recommend them. Awesome experience.
Kimberly Gomez
you can email me if you need any more questions answered.

I moved from Atlanta to Las Vegas. I ordered 28 feet using estimates from professional estimators and the use of the tool on Broadway Express website. The truck shows up with barely 20 feet. After 2 hours of wrangling, Broadway Express agreed to dispatch another truck to take the overflow. I had no promise of delivery from the overflow but I was stuck. This is 3 days after Christmas. So I didn’t have many options but to load and try it. The driver, Don, said he could get it in but we had a back up anyway. Of course it didn’t fit. Because I didn’t have promise of delivery of the remaining furniture I decided to rent a U-​Haul and tow my car. Now I did order and paid for 28 feet. They said they would reimburse me for what I didn’t get. Then all the furniture is on and the owner decided that he is only going to reimburse $ 350 because the other truck had a dead head from Birmingham to Atlanta to catch the overflow. I would perhaps understand this except while the other truck was here he received a full load order from Tucker, GA, which is in the Atlanta area. So they were going to have to drive to Atlanta anyway. They didn’t know I spoke with the other driver. I still haven’t been paid the $ 350 yet alone the $ 800 I was told I would get.
Don, our driver did a great job. He did pack the truck with more than I thought he ever could. (which also explains why Broadway wont reimburse you for the feet you don’t use like ABF will. Not a scam but it may be bordering on it.)
I can’t recommend Broadway Express.

While trying to pick a moving company to move me from Illinois to California this summer, I was super stressed by all of the mixed Unilocal reviews for these companies. No one had a consistently good record, so I basically just decided to go with the cheapest quote, which was from this company. The price I was given was substantially lower than almost any other place. The rep I set everything up with on the phone wasn’t as quick to return calls as I would have liked, but she was friendly and helpful otherwise. The mover showed up on time as planned and helped a great deal in loading (I would highly suggest paying the extra cash for their assistance – we couldn’t have done it without him!). I don’t know a lot about moving, so he used a bunch of the blankets to pad my furniture. He let me know when he would be there and then called to verify the day before his arrival, which was like 3 – 4 days after the pick-​up. When he showed up, he still had to clean up and fold blankets from the previous move, which kind of annoyed me, since you’re supposed to pay them by the hour, but again, he was helpful and friendly.
One thing I learned: wrap mattresses and other cloth furniture items in plastic since the trucks aren’t absolutely moisture-​proof. That was my fault, but the damage was minimal and fixable. Nothing broke at all, and none of my furniture had even a scratch.
I plan on moving again, and I will definitely be calling this company again! Highly recommended :)

Hello everyone,
Here is my review of Broadway Express.
Our move:
Chicago, IL to Tucson, AZ
11’ — $ 2,345
Scheduled load date: June 28
Estimated arrival date: July 1 – 9
The facts:
— Two days prior to our move, we were told the date was being pushed back to June 29. At the same time, our driver told us he would only be taking the load to Broadway’s Effingham, IL warehouse until another truck could be procured to take it to Tucson.
— Our load sat in Broadway’s warehouse from June 29 — July 11. Broadway’s excuse was that no drivers were available to take our load to Tucson.
— At some point, our load was transferred to another truck at Broadway’s warehouse. The same care used to pack the truck in Chicago was not used by Broadway to re-​pack our load. Multiple items were damaged, and I provided photo evidence to Broadway.
— The truck arrived on July 16, a full week late. This was particularly hard on us because my wife was seven months pregnant, and we were living in an empty house with no furniture.
— We were initially refunded $ 234.50. Upon pressing Broadway about the damaged furniture, they eventually refunded another $ 150.
My thoughts:
In general, I did not find Broadway to be very communicative. They could have made me a lot happier by simply calling me more to give status updates. Instead, it was me picking up the phone and sending emails the majority of the time.
Our drivers were Ron Fulmer and Don Rodgers. Both were fine to deal with. We had paid movers on both ends, but I still paid Ron to help supervise the loading process and ensure careful packing in Chicago. Of course, none of that mattered once Broadway moved our load at their warehouse and damaged several items.
Our sales rep was Todd Daily. He was not able to help much beyond the sales process, referring me to Linda Blake-​Miller, the head of dispatch. Linda has a very pleasant demeanor and was very apologetic. When I pressed her for an additional refund for the damaged furniture, she had to clear it with the owner. Throughout pestering Broadway about the refund, which took place from July 23 to August 21, I was told only the owner can authorize customer refunds. He owns five businesses, and is only in the office for short periods of time. Additionally, he was in the process of relocating his classic car business, so this made him even more scarce when it came to talking to Linda about our refund.
The final word:
Although Broadway refunded me an additional $ 150, that’s really not very much money, considering how hard I had to press them for it. The one week arrival delay (making it 17 days without any furniture) was hard to swallow. They didn’t tell us about transferring our load in their warehouse until two days prior to the move. They damaged our furniture. I had to initiate most of the communication.
Bottom line: pick a different moving company.
— Jason Davis

We used Broadway Express to save money in a recent interstate move. Everything went great and all of our goods arrived on time and in great condition. We hired an excellent moving crew to load the truck at our origination and also to unload the truck at our destination. Broadway Express provided plenty of straps, tie-​downs, a bulk-​head, and lots of thick furniture pads. We did NOT hire our driver to assist with any moving, though he was very helpful in tieing down a vehicle we loaded into the trailer.
This is a wonderful alternative to save money in a move compared to a full-​service moving company. In our case, it actually ended up being less expensive than driving rental moving trucks across the country in addition to shipping our vehicles.
Good luck to everyone who is moving! :)