Avalon Flooring

We recently purchased the Canterbury series in Palomino from the Egg Harbor Township location. After just a few days, we noticed splintering. Just about everyday, we are pulling splinters out of our socks, including our toddler’s. When I reached out to our sales representative, Kelly, she stated «. As for all hand scraped hickory products, they can have some splintering. It is inherent of the species.» I wish she would have told me this prior to purchasing. I had my toddler running around the store and she never thought to bring the splintering up for safety reasons. We have this floor throughout the entire house. We are very disappointed in the quality of the floors. It is terrible that we weren’t informed of this issue prior to purchasing. Stay away from this series of flooring!

Avalon Carpet in Egg Harbor Township is a truly awful company. I went to the store inb February, selected carpet and tile, provided carefully measured dimensions, and received an estimate that seemed high at the time (around $ 7000 total with installation), but the store representative said she wanted to estimate on the «high» side so I wouldn’t be upset when the actually price came back after they sent out their professional measurer to get exact measurements. The measurer came out to measure a week later and said she would get back to me in four days with a final price. I didn’t hear back for A MONTH. When I went to the store to complain to the manager that no one had contacted me in a month, the original store rep told the manager that she had called me and left a message on my phone two weeks earlier. This was NOT TRUE; I save every voice message on my phone, and there is no message from anyone at Avalon. Then, when the store manager asked the measurer what had happened to my order, the measurer falsely asserted that, when she left my house after measuring a month earlier, I purportedly told her not to place the order yet because I had not yet made final carpet/​tile choices. This also was NOT TRUE; I kept detailed written notes of our conversation at the time, and I most certainly did not say that to her. In fact, the last thing she said to me as she left was, «I’ll get back to you with a final price in four days.» Then, when Avalon finally came back with the final price for the job, it was over $ 12,100 (total for materials and installation) — $ 5100 more than the original estimate! I don’t remember ever having a more awful shopping experience. These people do not deserve your business.

We came in search of a carpet solution for our foyer stairs. Patty at the store was wonderfully patient, understood our needs and was able to suggest products that would work with both runners and broadloom required to make it work. She carried through with the supplier, the estimator and the installer, and together they made a great team! The job went perfectly, looks beautiful, and we had the remaining broadloom bound by the store to produce a large area rug and two small rugs. Everything happened on schedule, and could not have gone better. Flawless!

We renovated a house at the shore and dealt with Avalon for hardwood flooring for the entire house, bathroom and backsplash tile and area rugs… amounting to a significant amount of money.
We found our rep at this location to be scattered at best and a downright liar at worst. She made numerous mistakes that had the potential to shut down the renovation and then proceeded to try to hide her mistakes.
We were so completely unhappy with our experience at this location that we decided to use their Philadelphia location to complete the purchase of the area rugs. We had a much better experience with Jonathan, the sales rep on Columbus Blvd, who proved to be knowledgeable and professional. Unfortunately, this ended up poorly because of the nasty attitude of the Avalon operation people who screwed up the delivery of the area rugs.
I wouldn’t recommend this place to my enemies.