Spirit Airlines

if I could give this 0 stars I would… I used spirit twice and the first time I waited on the plane for 2 hours after we landed because the gate was broken and the second time, the flight was delayed because there was no attendants on the plane… NEVER USING AGAIN

DO NOT VOLUNTEER YOUR SEATS! YOU WILL REGRET IT!
I did this and I am currently regretting it. When I volunteered, I was given «two round trip vouchers» for any flights in the future. The problem is that there are only so many seats and flights reserved for these vouchers that it is pretty much impossible to book.
First off, the voucher coupons do not work online and you have to call Spirit, it took us about 30 minutes to figure out how to get a person on the phone!
Second, as the customer rep was able to «find available flights» to the destinations we wanted, as she was booking, she said that they ALL became unavailable. What the f?
Third, there were NO flights available for the vouchers to the places and the dates we wanted to go, while if you looked at the website, the flights were available.
Fourth, we literally tried every combination of flights for the dates we could use. We used ALL of the Airports in the Tri-​State area (NYC, Philadelphila, New Jersey) to ANYWHERE, and out of the hundreds of locations and combinations, the only available thing was Myrtle beach. Probably as she tried to book it, it would have been booked already…
This company is complete garbage when it comes to customer satisfaction.
The only reason I used them is because they are the only monopoly out of Atlantic City. As soon as there is an alternative I will never use them again. I will also use Newark Airport in the future because of them.
Spirit is the equivalent of a less reliable city bus.

Absolutely terrible. I tried to check in my bag online and print my boarding pass to avoid the extra fees at the airport, but of course their website was down. So not only did I have to pay more, but as I was trying to print my pass on their horrible touch screen systems, I had to switch to two different screens because the sensory on the screens wouldn’t work.
Then at the same exact time as my supposed flights boarding time, they announce that there is a two hour delay. Apparently there was a fault in their system and they could not update their computers to inform passengers of the lag.
I am aware delays happen, but I had to pay more money because there was a fault in their system that they were already aware of. Not happy with this airline at all.

This airline is a disgrace, the fees are ridiculous. And if you want to cancel you will only get credit to rebook with them. Bunch of scumbags. I should’ve stayed with American Airlines. I’ll never use spirit again and make sure everyone I know will learn of their scumbag, nickel and dime tactics.

Zero stars. Bought round trip from phl to ord and back. They stranded me in Chicago. I was on time. Flight cancelled 30 minutes prio because «there is too much air traffic and we cannot fly safely with other planes around tonight». Unbelievable. Never again. They offer half money back. No room for night and no other flight out. Offered nothing. No apology. I pray for this experience to every employee and their families

This airline is the cheapest way to fly to Florida that I have found… They are the cheapest but nothing is included. You do not get to bring any checked bags in the included price that you pay for a flight. If you want to pick your seat, you pay more. If you want any kind of drink or snack, you pay more. There is not a lot of leg room at all on the flight (I am 5’1 and I was pretty uncomfortable. I did have a personal item under the seat in front of me though).

If I choose to fly spirit again, someone please just shoot me.
The airline shoved the seats together to fit in extra rows, so there’s zero legroom.
They nickel and dime you to death.
Fee for a carry-​on bag? Yes.
Inflight beverage — there’s a fee for that.
Checking in for your flight — There’s a fee for that!
On top of it all, most of their flights go through their hub in Chicago, which is the most disorganized place on earth. It was just a plain mess.
The «savings» for flying this discount airline is offset by baggage fees (including a carryon fee), check in fees, etc, and the sheer frustration and discomfort of their tiny seats.

Worst airline ever. Seats are very thin and don’t recline back one bit. I had a kid sitting behind me who was relentlessly kicking my seat and normally on a us airways flight I wouldn’t feel it much. They also charge over 50 dollars whether it’s a carry on or check in bag. Overall worst airline so far for me

Spirit delayed our flight by 3 hours and said it was cause the pilots needed their «beauty sleep» then proceeded to say we are running 20 minutes more late because «the plane doesn’t run on magic and they need to fill up gas» — I don’t want sleepy pilots to be flying me but COME ON shouldn’t they be considering all this when making the schedule. I’ve flown ALOT the past two years and have never heard that excuse and the attitude and sarcasm is absolutely unnecessary. Never again.

Terrible !!!
Canceled flights for no reason !! It took us 2 days to get home !!!
Go with the big boys !!
Charge you for everything, if they could charge for the restroom they would !!

This is by far the worse airline. In both flights from LV to Philly round trip was delayed 4 hours because of a late flight attendant. U think I rather pay the extra price to fly a more reliable airline.

Well I have flown spirit twice out of philly
Once was a year and a half ago and once this week. Here is the deal. This is a no frills airline. Everything is extra if you want it. If you want to fly from point a to point b cheap with only a small bag (no checked bag or large carry on) this is for you
First flight I was curious how cheap I could go to Vegas. 1 bag for 2 people. No seat choice. No food or drink. No carry on other than knap sack. So daughter and I were in last row of plane. Very tight seating. I am not small. Flight attendants not overly nice. Flights on time. No issue from me
Second flight. Philly to Vegas. This time I chose an exit row seat for an extra 25 bucks each way. I checked one bag and joined the 9 dollar club. Had 2 people on my itinerary and saved enough to pay for the club. Flight delayed both ways. Philly weather was bad departing. Who knows why on way back. Price of flight wAs 275 round trip each with the add ons. The competitors were 50 percent higher. The plane was clean All staff were friendly and professional at philly on planes and in Vegas. No complaints at all
Food and beverage is available for purchase. A bit pricey but not terrible
So if you are going to use this airline be aware of what you are getting into so you understand what to expect. I will fly with spirit again. I will always pay for the exit row seat.
Vegas which is a hub for spirit had a big line to drop off bags. It went quick and staff at desk were very nice and professional
Get to airport early to make sure you are able to get through the lines
By the way there was a medical issue with one of the passengers on one of the flights. Well handled by flight attendants
Also make sure you print out boarding passes before coming to airport otherwise there is a 10 dollar charge for it

Not kidding when I say, worst Airline ever, not one staff person showed good customer service on either of the flights to and from my destination. First we were extremely surprised that for every bag even your carry-​on you have to pay extra fees, worst of all they don’t tell you all of this when u book. So some people who are not online savvy were surprise with exorbitant 300 and $ 400 fees at the airport for their carry-​on and checking bags!
Then to add insult to injury our flight was delayed, no communication at all as to why no apologies or compensation to make up for the huge inconvenience. Some people missed their connecting flights and had their trips completely ruined. lastly we were rerouted to another state, and told to deplane and never given any instructions as to what was going to happen with our checked in bags, where we going to have to wait for two hours or overnight!

Spirit Airlines is a mess. I’m not here to talk about the extra charges, but about the extreme lack of customer service. I flew from Boston to Atlantic City and all went well (other than some bizarre noises from the plane). However, my return flight 3 days later had big problems.
It was delayed for 5 hours before being canceled at 10pm, they didn’t offer hotel or food vouchers of any kind, and told us the next available flight was 48 hours later. I did get a full refund which is the only reason I’m giving one star, and thankfully my friend lives 10 minutes away and was able to rescue me.
Throughout the delay, the gate agents were rude, brushed off passengers who tried to get more information, and lied about the flight’s status and the location of the plane. At one point, they told us to line up to board and that the plane taking us to Boston had landed. After standing around for 15 minutes without an update (one of the gate agents was actually standing at the desk with her back facing the first person in line to avoid passenger’s questions), most people sat back down. I had to ask the nearby pilots what was going on, and they told me the plane was circling because of fog and had not landed like we were told.
I was initially told that the delay was due to «weather», because there had been storms the night before in the Midwest. Still not sure how that related to a 5pm flight in New Jersey when our plane was coming from Florida, but whatever. I will never fly Spirit again, no matter how cheap it is.

Worst airlines ever! They charge you $ 45 to check a bag and $ 50 for a carry-​on. If your bag is still too big as a personal item and you didn’t pay the original $ 50 check fee, they charge you $ 100 at the gate. Such bullies! Never again!!! Ever!

State of Emergency snow warning in place but all flights taking off on time. Good job Spirit and ACY airport. Don’t love the against your will no frills philosophy but it’s the only game in town from FLL to ACY.

Disgruntled does not even begin to describe how I feel about this airline.
For starters, I have flown with them once before from Vegas to Chicago and I was appalled at the condition of the airplane. It was filthy. The staff left something to be desired as well.
As that experience was a long time ago I decided I may perhaps give them another shot.
I went to book a flight and learned that they charge for things that are ridiculous!
Charge for:
–Choice of any seat (as opposed to being randomly assigned)
–Carry on (who charges for a carry on?)
–Checked bag
You are only not charged for carrying on a personal item, like a purse!
This made the original ‘cheap price’ I was looking forward to, not so cheap.
I therefore went back to my fav which was lil more expensive but have never disappointed (knock on wood), Jetblue

Sometimes you have a bad experience on an air carrier and you try and just think it was less their fault and maybe the airport or the weather or a number of things. This airlines sucks! Avoid at all costs and don’t even waste the time reading anymore of this! Just stay away!
This airline is hands down the absolute worst carrier currently operating in the United States. I have had the opportunity to experience it first hand in several cities and I ask myself why I keep going back. Honestly, I am not always the one booking it and I have no say in the matter, but when I do I avoid at all costs.
–Awful flights that feel as if the pilots are new on the job or operating a plane that needs to be checked out. I understand turbulence and and such, but no excuse for not changing altitude or a rough landing or takeoff a with dramatic movements every which way. They are old planes that should be taken out of service. I have flown in nicer planes in third world countries!
–Very unfriendly staff! It is like everyone hates their job and they are in no way able to try and assist you. Have had issues with planes being late or sitting on them waiting for takeoff and there is never valid reasons this occurs and never people working there that seem apologetic. Like making you board a plane in 10 minutes and then making you sit there for an hour before take off.
–Zero comfort! If it is not already bad that you have a awful ride and unfriendly people that are helping you… You get to sit on top of the person next to you with zero leg room and no entertainment options. Total crap in every way!
–Cheap and not inexpensive! These two words seem similar, but they are not at all. This airlines always has the lowest price and even days up until traveling they offer this, but remember to add the cost of water, carry on bags and a number of other add on a that make absolutely no sense. They also have a Scam ring with their supposed saving club. Sign up and even if you unsubscribe it keeps you there and you are required to call after you see it on your credit card statement. Look around they do this to everyone!!!
I try and not get a angry at companies, but this rant is not just me being upset about a bad experience this is total crap as am airlines and I suggest you avoid at all costs!

All I wanted to do was hate this airline and say that I’d never fly them again. They are big talkers about having the lowest fares and having great deals, but they completely screw you on the fees they charge for bags. $ 30 for each checked bag (and by the way, you are only allowed 40 pounds, not the 50 other airlines allow) and $ 40 for a carry-​on bag. Seriously??? $ 70 to get my bags one way to Myrtle Beach-​yep, $ 140 round trip? Luckily our coach drove all of our equipment down for us or it would have been another $ 60. And don’t expect a free drink on the plane-​or to pay cash if you decide you need something. Oh, and if you want a guaranteed seat you have to pay extra for that too when you make your reservation…$ 10 for seats in the back, $ 18 for better seats up front, and up to $ 40 for the premium seats… so much for those cheap prices.
I tried to get a refund for my daughter’s equipment bag (didn’t know until after I made my reservation that coach was driving it all down) and they refused… they would only let me use a voucher on another future flight and only if the reservation was made within 3 months. Thanks for nothing.
Also, be aware that they have made these seats so tight that they don’t even recline. I’m a big guy, but not THAT big, and I was pretty uncomfortable. No leg room and a small amount of space for your butt…
The reason I didn’t give them one star? The people working the counter at Atlantic City and Myrtle Beach were great and provided service with a smile. We weren’t delayed at all and in fact both flights got in early. Spirit might be great for short, one-​day business flights, but not for a longer trip with luggage. Next time I’ll probably take the layover somewhere or I’ll drive…