Boot Barn

I went in here looking for a decent pair of boots, not really knowing what I wanted. They were pretty busy, and maybe a bit understaffed for the afternoon. That being said, the sales associate, Monica, took great care of me — making suggestions, bringing me boots to try, etc. I couldn’t have found a pair I liked and fit without her help.
Pretty extensive selection of boots and other western gear. Everything right out on the shelves where you can find it.

Boot barn always has great finds, especially if you need working boots or attire. I’ve been to all locations in san diego, but this el Cajon location, has the worst customer service! Even the store manager was rude. I said hello when I walked in and no one said a word! I even asked someone if I can get a fitting room and the girl rolled her eyes!

Just got my eighteen month old a pair of pink cow girl boots she loves them. I love this place my husband buys his work boots here. My daughter buy there cowgirl boots here. The prices can be expensive but the quality is great. I still have my older daughter’s boots from three years ago ready to pass down to her sister.

Super 5* service from Julia and other girls in the shop! I love western gear and can always find something I like! Great selection of jewellery and shirts!

I purchased a pair of boots from the San Diego store. When I went home I found the same boot on Boot Barns website for $ 20 less ($ 169 vs 189) plus free shipping. This was not a special or online sale, it was their normal posted price. When I contacted Boot Barn the said they said they would «pass it on to Corporate».
I would suggest that if you find boots you like, you shop the internet, before buying. You may find you will pay less for the boots, get free shipping and no taxes from some vendors.
Needless to say, I was not pleased.

Went here looking to purchase a birthday gift of cowboy boots. Didn’t have anything really specific in mind, so it was pretty easy to pick something out. That being said, the staff was accommodating in helping me find what I needed.
Ended up going back the next day to get the correct size. Again, the staff was helpful. While she was trying on boots, I was able to look around a bit more. They have a pretty big selection of western wear. I’m not a cowboy, but if I was, I assume this place would have just about everything I’d need!

Went in last night to purchase a pair of western boots. The ladies that helped me were friendly and informative. I was spending a considerable amount of money for some dan post exotics. But I also witnessed one of the ladies treat another customer with great care. Forgive me ladies I don’t do well remembering names but I would recognize both of you in the future when I come back. Keep up the great work. Happy new year!

great western store! All thanks to Adrienne who was the only one to ask if i needed any help, she helped me find the right boots for my fiancé and gave me great advice on what pair of jeans to buy!

This place is great! I came in after getting really bad service at Boot World across the street, I have to say the staff helpfulness and large selection of boots made we glad I came in. In short I very satisfied and recommend Boot Barn

Love boot barn. Country heaven! However, Karen, was completely incompetent and had to call the other, more informed staff member Samantha, for help every few mins upon ring up the product. I waited for at least 10mins at the register to buy one item. Great store, poor customer service.

Went looking for a boots that are within Navy regulations. Anything they sell on the base is extremely uncomfortable. Kristi found me exactly the I needed and they were on sale! Thanks a ton to Kristi and Boot Barn for saving my feet.

Make sure you sign up for their rewards program… I got a good coupon to use on my next visit and even made enough points for some $$ off! Went in a week later and used them to get my wife a nice pair of Ariat Dahlias… Awesome place :)

I was in the El Cajon store this past Saturday and I will NEVER go back. The manager, Chris, was out of control screaming at one of the employees that her job was to «obey» him because he was the manager and that he was done helping the Mexican customers that day. His actions and discriminatory behavior has turned me off of being a Boot Barn customer. I have never felt so uncomfortable and disgusted in a retail store. Whoever hired him to be a manager should be ashamed for their poor character assessment.

My husband likes to buy his work boots here. No one ever comes over to ask if you need help, but he knows what he likes so he just tries them on and goes about his business. This last time he noticed that the lettering was missing from the insole of the boot, but all the other boots (none of which were in his size) had the writing. It’s like someone had worn them and returned them. He asked if they had anymore in the back and the girl said no but she could order them and we’d have them in a few days. My husband didn’t feel like waiting so he got the boots.
At check out he asked if they still give a discount for union members and showed her his card but they said that they only give the discount to union members if you live and work in Las Vegas. My reaction: ???
Anyhow, expensive boots, not great customer service, no more union discount — basically, no real incentive to buy from there.

Very rude staff. I will never set foot in that store again. I do alot of business there or did but not anymore. On the brighter side I have nothing but good things to say about the stores in Las Vegas.

I have been to this store twice and both times the employees were extremely nice and patient with me. I have a hard time buying boots since I have a problem with one of my ankles. The first time a guy was helping me and after trying to find something my foot would go into I left with my first pair of boots! So happy! They are so comfortable I am now addicted to boots! lol
Yesterday I went in to get my second pair. Still a little nervous because my selection is pretty slim. Elizabeth was so nice and helped me try on a ton of boots. To the point where I told her she didn’t have to stay with me this long. She said it was fine and kept helping me. She asked why I wasn’t looking at the fancier more girly boots and honestly it was because I never would think I can get my ankle into them. She said lets just try these…(very cute embroidered, girly, fancy boots!) I thought OK but its not gonna happen… i try them on and they fit great! I was shocked! Then the only decision left was which color!
I’m so glad she helped me or I would be wearing round toe non fancy boots forever! ha ha
Her service was so great it felt like shopping with a friend!

I love boot barn! The store is clean and well organized. There are ample boot sizes and styles as well as great accessories and jeans. And as expected they are always streaming good country music. What I love most is that the mix of Country and trendy styles. you can get Wranglers or Miss Me jeans. And the customer service is spot on! This has been my experience so far with boot barn…

About a month ago, I tagged along with a friend to browse the boots at Boot Barn. We were greeted by Chris and explained to him that we were just there to browse and try on sizes. My friends dad was going to get her new boots as a birthday gift but wanted her to go look at sizes and styles first. Because we explained we weren’t there to actually purchase anything I expected him to move on to the next customer where he could make a sale. But suprisingly he stayed with us and took his time explaining all of the styles and soles and benifits of each. He even went as far as showing us his trick to get on the boots that started off too snug, educating us that they will stretch with use. And even though I had’nt planned on purchansing anything I walked out that day with a new wallet and boot barn card.
Fast forward to Christmas and guess what my hubby got me? New boots! Well, they were a size to big (I knew they would stretch because of my previous visit to BB). So I took them in to exchange and Chris was there to help me again, he was just as friendly and informative as he had been during my first visit. We went over and tried on a few sizes again, since now I was shopping for me. They did’nt have tthe style I wanted in stock in my size so he had to order them. They came in the following week as promised. And now I am one happy girl with some great new boots! I plan to return to Boot Barn for all my future boot purchases which will be frequent since they also have Uggs.

Since I wrote that last review, I went back and purchased a pair of Justin Roper boots. They were fairly inexpensive but found better deals online (as expected). I was greeted and the place seemed a little bit more friendly but at the register it still felt like I was bothering them. They were courteous but still needs work. I will buy my next pair of (real) boots from Boot Barn but will not expect any customer service. Buying boots was like getting a tattoo and now I want another pair.

Wow! I’d never been in a Boot Barn before. My cowboy hat took flight on a highway after it was left on the roof of the car (not to throw anyone under the bus, but it wasn’t me that did it).
The hat was retrieved and survived. But the hatband is out there somewhere. My hat looked pretty neked without a band.
When I walked into this store, the staff was very friendly and pointed me in the right direction. They also gave me suggestions on cleaning my poor hat.
So besides getting what I needed, I had to roam around. They have so much stuff! But don’t get me wrong, it’s very clean and organized.
I’ll be back for more goodies, I’m sure!

I went here about a week ago to pick up some new ropers and some riding jeans. As soon as I walked in I was greeted by a petite young girl by the name of Ashley. She asked me a few questions about what I wanted in my new boots and then took me over to the correct styles. She never left my side and she was helpful and knowledgeable. We were able to narrow it down to two choices and unfortunately they did not carry my size in either boot I was looking at. She called the store on Mercury and asked them to hold a pair for me.
I went to the Kearney Mesa location the next day and after a pretty poor experience there I came back to the El Cajon store and ended up purchasing a pair of Ariat ropers in little boys sizes. Yes, I have small feet :-) I like the boot, it fit and it was about $ 70 cheaper than the women’s size.
I thank Ashley for her great customer service… it made the shopping experience enjoyable and painless. I’m not a big fan of Boot Barn prices, but you do get what you pay for here. Let’s face it, any pair of boots you get will outlast any pair of shoes you will ever own. I also suggest joining the mailing list on their website… they sent me a 15% off coupon the day before I went shopping… so that eased a bit of the costs. All in all it was a good deal and a lot of fun to shop here.