Citibank

Really bad Customer Service. The ladies (??) act like they are better than you. I only go there to take care of a deceased friend’s account. Just not nice! Love my Union Bank!!!

Not sure why all the bad reviews — maybe people who are unhappy with Citi as a whole? I found this branch to be friendly and helpful. We will be doing more business with them in the future!

I hate to use this branch of Citibank for my review, however, there is no way to write a review for Citibank financial as a whole. I’ve been a customer for quite a few years. I had a home equity line of credit that was suspended when home prices fell. No big deal. They went by what was happening in the market and sent me a detailed expaination that it had nothing to do with me. I have always paid my bill on time and paid much more than the minimum. Now that the housing prices are up I sent in documentation to show how much equity I have in my home (lots!!) since I paid down some of the principle and refinanced. The answer was no. Now that is not the part I dislike. I would have to pay for an appraisal by the company THEY choose, pay about $ 500 for it and then there is no gaurantee that they would reinstate my line of credit! I will pay off the small balance I owe and that will be the last time I do business with Citibank. As a corporate entity they do not treat customers well. The people in the branches have to suffer because of the corporation they work for. Sad.

I visited this branch this week after my branch was closed. I was astounded by the great service we received for our business account. I needed to make significant changes to the account so needed to see a banker. The branch manager, Kathy Nye, was just getting ready to leave, but stayed to help us. It took more than two hours and she could not have been more patient or helpful. The tellers were cheerful, welcoming and helpful, as well. This is one of the best experiences I have had at a bank.

I was to receive a pay card through citi bank on the 18^th of November after there had been a mistake on my personal information. When the card did not come I called Citi bank and asked what was going on. they told me I would have to wait another day. This was unacceptable because I would need to take another day off work to sit around for it and then sign for it when it arrived. The said I could have it shipped somewhere else, so that is what I did. I gave them the address of my place of work and they said it would be there on the 21^st of Nov. When it did not arrive I called them and they told me there records showed it would b delivered, but when I contacted UPS they told me they hadn’t received it yet. SO, I called Citi bank back. They now told me there shipping department made a mistake and didn’t ship it out until today and that I would have to wait another two business days… What is up with that. A card I was suppose to receive on the 1^st is now not coming till the 25^th. This means that even though I was paid on the 14^th I am still broke and have to wait. I will never work with this company again and I hope that if you are planing to go through Citi Bank that they have all your info correct or you could be screwed too…

I can’t speak for this branch or any of the San Diego branches but Citibank as a whole — is HORRIBLE! DO NOT USE if you want to open a new credit card account. They are shady, disorganized, and unethical! I’ve been a member since 2005. I needed some assistance due to a medical issue preventing me from paying and customer service was terrible. I was given the wrong information each of the 4 times that I called and spoke with someone. This is NOT a good company. DO NOT USE.