Jiffy Lube

I went here with a car that is only about 8 months old. I have always gone to my dealer before for oil changes previously. (this is only 3^rd one on this car). I went here as it was convenient and thought it would be OK by the reviews.
First off, the man who helped me was actually very nice at first. Until he tried to tell me my car «NEEDED» the synthetic $ 100 oil change! NOw my car had about 12000K miles and my dealer sticker on the window said what oil it was. He tried to sell me something I didn’t need.
Secondly, the prices they advertise and coupons DO NOT APPLY! All of the prices were way higher than advertised! They are just a bunch of liars with their coupons etc.
I am guessing half of them trying to lie to me was that I was a woman there alone and they thought they could take advantage!
Word to the wise! DO NOT GO HERE! GO to a reputable place or a dealer! ll dealers have coupons for under $ 30 for an oil change and they wont try to sell you something you do not need!

Stay away!!! Went in for an oil change just because I was desperate and these guys never have any business (now I know why).
These guys don’t have a clue what they are doing, you can see it on their faces. One guy is also talking on his cell phone about going out later, etc. After saying they can do the oil change and started working on the car, 20 minutes later I get the «hey man, your car uses special screws that I’ve never seen before and that I don’t have the tools for, so we can’t do your oil change» I went next door and they did it no problem and laughed when they heard the «special tools».
In an attempt to get these «special screws» off, these dumbos wore out one of the screws completely which is why they gave me a «free oil filter» I will not only never go there, but I will be sure to warn everyone I talk to about jiffy lube whether the conversation is about cars or not. I am seriously that disappointed that I will try to bring jiffy lube’s awful service into every conversation I have. Maybe I’ll turn it into a joke when someone mentions how bad their day is going «at least u didn’t go to jiffy lube.» Yeah I like that actually.

I went in for an oil change and that was exactly what i got. They did not try to upsell me any services. Professional customer service. Filled nitrogen in my tires and cleaned my windshield free of charge. Adam, Alan, and Larry good job guys!

I have to say I have had the worst experience here.
In August 2015, I took my mustang in for an oil change and under the advice of Larry, I changed my serpentine belt.
Now fast forward to Feb 2016, my belt starts making Finns sounds and I am assured by the young kid on the phone that it’s normal and the belt is new. Well my serpentine belt breaks in the middle of the freeway breaking everything in its way to include AC lines and coolant lines. I go back and talk to Larry, who has no concern in his voice or the fact that he may have installed it wrong and goes on about a story how things break all the time and it’s not the shop’s fault. He then accuses me of touching the belt, and says t could’ve been a sharp art in the pulley system. In the work order generated back in August, it states clearly that he inspected the pulley system. All he said he can do for me is change my oil! Dumb ass! That’s got nothing to do with the damage. Clearly he has no position to be in charge but yet he is the morning manager or so he says.
I call corporate and even leave them a voicemail. Still nothing. I then write to their corporate complaint center online and all I got was an email 2 weeks later and it states that my email has been reviewed. Nothing else and I have been writing this Kristen Tasso of jiffy lube corporate with no reply back.
Pretty much if you want your car totaled or if you want to kill a family member that you don’t like, send you car to this place. These guys with their knowledge on fixing cars and cheap brands that they sell you at premium price is no different than two monkeys humping a football! An absolute DO NOT COME HERE AND WASTE YOUR MONEY

WORST SERVICE EVER. My husband and I have been going here for years, having 3 vehicles serviced. We have noticed the last few time their service declining. Once not cleaning the pan off after an oil change so oil leaked all over our driveway. And the last time my husband had an his oil changed they also changed his air filter when complete they said we topped off all your fluids checked tire pressure. As soon as my husband drove away his low washer fluid light came on. Wth? He went back the next day only cause all of a sudden our ac stopped getting cold so we asked if they could recharge it. Come to find out that wasn’t the problem. We had to take to a mechanic for an electrical issue. The reason I mentioned this is because the mechanic asked where did you take this? Cause they didn’t even put the caps back on the ac. Then the next day his engine light came on, we have on star who did a diagnosis saying engine air flow problem. Went back to jiffy lube only to find out they put the air filter in wrong. And the diagnosis also showed that all four tires were low and oil life is at 53%. 53%?? Wth again did they even do the oil change? How after a week are we at 53%? So they did not do anything the said they did. After all this NEVER AGAIN WILL WE GO BACK THERE

They took out my old air filter and said I needed a new one. I told them they could replace it. I paid for a new one and they didn’t even put the new one in! They were supposed to replace it. I found out like 4 months later when the mechanic replaced my tires. I drove around with no air filter for four months! I called and asked for a refund and they said they’d give me one but failed to do so. So that’s why I give them one star. Punks

I bought a groupon for an oil change the other day. When I got there they said it would only cover 44 $. I was then presented with oil options that cost more than that. I was never told there was a standard oil that could be covered by the groupon. Then I waited a long time for the oil change to be finished. I usually just change my own oil but given some things recently I decided it would be better to have someone else do it. I regret that. I would not do it again. Especially from here.

Buyer Beware! This place is a rip off. I just left Jiffy Lube #495, and feel as though I was completely duped by the service writer in the pricing of the service I received. When I went to the service writer, he asked if I wanted the same service I received last time. Not knowing I said sure. What I was unaware of is that each quart of oil was now costing me $ 11.00 a quart. Also I was charged for a «signature service» that was $ 79.00 plus additional parts, and tax. When I only asked for an oil change. I was duped into a service charge for a service that I did not request. Also when the service writer printed out the ticket he has trick, first he did not tell me the total price, then he turned the paperwork sideways when he asks for your initials, so I really could not read what I was being charged for.
This I believe is a very unscrupulous action on the part of the service writer. I believe I should have been told the total cost up front so I could make an informed decision. Also the product they are up selling is way more than what my vehicle requirements are for proper operation. Unfortunately then I received the sticker shock after my service was complete when I was given a bill for $ 97.00 for an «oil change» Unbelievable! This was the most unscrupulous, underhanded up selling that I have ever experienced.
On top of all that they said they cleaned my windows which they never did, they did a poor job vacuuming which was part of the service they up sold me on, and they didn’t even reset the oil level indicator. I had to return to have them complete the job after they said it was done.
I believe that the employees at this Jiffy Lube are lazy con artist, and that I was just completely ripped off. I complained to the service writer when I received the bill, and he said I could send in a coupon for a rebate of $ 20.00 on the price of the oil, however it was not the oil, but rather being upsold, and charged for a service that i did not request is the basis of complaint, and yes I already filed with the BBB. Buyer Beware!!!

Friendly quick service. A bit higher in price than some other places, but they vacuumed my car and did a good job on the windows, and they were really quick. I was out in less than 20 minutes!!!
Yeah, I’ll be back :)

It was only $ 25 for a basic oil change and only took 15 – 20 mins. Much better than the 2hr wait promised at other places. Servicemen were very professional.

I am not one to complain about most things and because I worked retail for 10 years I know what it is like to work with disgruntled overreacting customers… this is not me overreacting though let me promise you.
normally I would have given them 5 stars, but after my experience there yesterday I’d give them zero. I gave them three because their service is starting to slip.
I have been going here for 7 years, not once have I had a problem with any of their work. They’ve even helped me and taught me how to reset switches on my car and addressed any issues I had with much concern and fix the problem free of cost.
However, those nice men no longer seem to work there anymore, this shop has been replaced with younger, more unprofessional staff than I have ever had the displeasure of dealing with. I even had a gut feeling that I went against to turn my car around and bring it back when I saw the more familiar faces. The horseplay of these 2 was not comforting… for good reason…
I am HORRIBLY dissatisfied even after leaving there giving the guy a piece of my mind after I calmed down a little and STILL having to pay for such terrible service. As I sat in the lobby watching my car from their window, their childish looking employee behind the wheel of my $ 50,000 car is pulling it into the garage and SLAMMING on the brakes every 2 feet, so hard I could hear and see my car slam forward numerous times, while the other unprofessional falsely guided him in every direction through the garage that I heard my tires grind up against the wall!!! Who does that?! While they both laughed. Once my car was finally stopped, the kid turns up my music so loud that I could hear it and he’s DANCING IN MY CAR!!! After he got out it looked like he was going to start to get to work, the hood was up, he was looking down not touching anything and out of no where their redheaded obnoxious employee had taken my back windshield wiper off and started to chase around the other kid screaming his profanities of how he was going to shove it so far up his f*** a$$ and to quit being such a p**** and take it… thank god I was the only person in the waiting room witnessing this and shaking with fury watching this unfold at my expense.
Then they come in and try to sell me a new air filter, I have worked on cars before I know when certain parts need to be replaced and one complete white air filter is not in need. After telling him no 4 times he finally went back to the garage…
When they finished and this same kid got back into my car much to my dismay he AGAIN blasted my music, slammed on my brakes multiple times trying to pull out and grinding my tires again next to the wall before he finally FLEW out of the garage and slammed on the brakes so hard that they made a small burning of rubber on concrete sound…
Is this how you treat your customers??? especially long time customer who has a business account for all of my companies fleet trucks to get serviced at ??
I gave the man a piece of mind once I calmed down and I STILL HAD TO PAY FOR THEIR LACK OF SERVICES!
Worst experience ever.
If you see an 18 yr old looking a$$ and a redheaded goomba in there, turn the other way! trust me!

Larry and his crew are very professional and knowledgable. I came in for a signature oil change, and was very happy with the deal they gave me. They even went above and beyond, when they helped clear out my wiper hoses. Very satisfied!

This place sucks ass. Go down toward the freeway and save yourself time and money. The Mexican guy who punches in your information is never friendly.

This guys are on point, what I like is that they don’t sweet talk over the things your car needs. I like that that the service is great and they add a small cleaning service on your car. One thumb up
” they can use better quality oil”

Sometimes the service is great and sometimes it is aweful.
They left a wrench in the hood of my car that fell off mid driving and scared the crap out of me.
Usually when I go, they never seem happy to see you pull up. Like you are an inconvienece to their moment.
Also, another time I went a little over the mileage ONCE for an oil change, and the man tried to talk to me like I was a child: «that’s not good. You can’t do that»…
I am a grown woman. A busy woman. And things happen.
But otherwise, the other few times I went, they were nice and helpful.

Awesome work. Stopped by & got a great deal for an oil change. Very speedy & very friendly. Wound up getting my fluids topped off & the technician (Christa) even pointed out that I due for a tire rotation. This was by far the best auto service I’ve ever received. Couldn’t be happier.

So I guess this Sunday was my day to get lubed in the drive through. I’m in a hurry since it’s a weekend, and the Jeep needs some lovin’. I go over to Jiffy on 2^nd in El Cajon, no line — great, pull up and tell the kid to give it some lovin’… I tell him I want synthetic oil, he points to his sales sheet with a picture of a bottle of Synthetic oil. Yup, that’s what I want, just change the oil, don’t touch anything else. I go next door for a breakfast burrito, which was excellent. Come back and go to the counter, the girl prints out two pages of paperwork, I laugh about it and comment to my nephew about consuming so much paper for just an oil change.
She hands me the paper work and asks me to sign ‘here’ to acknowledge the final estimate is more than the original. First off the BAR (Bureau of Automotive Repair) would have great issue with that, second I never got an estimate, thirs I just wanted my freaking oil changed with their overpriced synthetic oil (which I was willing to pay for the convenience.) I ask her ‘Huh?, I never got an estimate, I just wanted an oil change!’ I then examine the paperwork more closely: $ 126 total. I was stunned. Are you kidding I said, I just wanted my oil changed, what’s with 126 bucks? You got the signature service, we check the level of all the fluid and fill where necessary, and we check the tire pressure and clean the windows and vacuum the carpets. Woopee!
Beside the fact that it is a Jeep and inherently dirty, and the windshield still has bugs on it, how exactly did they check the differential fluid I ask her?, it would be impossible for them to do that. She looked puzzled. See, my Jeep has aftermarket differential covers which requires the fluid level be about 10 mm below the inspection plug. Did they now overfill my differential? Turns out no thank goodness, but did they even check it? I also was charged about 5 dollars for additional coolant. Thank you so very much for contaminating my environmentally friendly coolant with your ethylene glycol. Oh, and how come if you checked the tire pressure, why is the tire pressure idiot light still on? Perhaps because oversized tires I have set to 4 lbs lower than the computer wants them to be.
Long story short, if you want your oil changed in a hurry these people are OK, but ask them first what the final bill will be. In defense of them, I did have a chat with the store manager this morning who reduced my bill to $ 0.00. That was the wise thing for him to do.

I would love to give these guys 5 stars because they are fast, professional, and always give me a discount when I ask. They tell you what maintenance is needed based on your cars mileage but don’t make you feel pressured. If my regular mechanic is not working, I feel confident bringing my car here!
So why only 3 stars? I brought my car in on 04/​13/​2013 for a much needed oil change. When they were done with my car, I got in and headed out to my next destination (about 15 miles away). I noticed that my car was having trouble accelerating and braking. It wasn’t impossible, it just took more work. Once I got to my destination, I went to take a look at my gas and brake pedals and realized that my floor mat was covering them! Luckily, it didn’t cause an accident! I put the floor mat back in place and everything was fine. If this happened to someone else, they might not have been so lucky.
I called customer service and they were very helpful! I made sure that they knew that they knew how happy I was with every other aspect of my experience but that this was a safety issue that needed to be addressed with the mechanics.

The service here was fast and friendly. The only downside is they always try to up sell you on oil and parts. They said that my air filter needed to be replaced (i change it every oil change) but there cost was almost double the price from an auto store. So I passed on it.
All the works there were professional.

I stopped in on a Saturday and got right in. They well well staffed, although half of them were on a smoke break when I pulled in, I was still helped right away. The customer service was good, even though the employees aren’t the sharpest tools in the shop.
They advised me of my suggested services based on mileage and convinced me I needed a couple new filters.
Ended up spending $ 145, for the oil change, cabin filter and engine filter.