Long John Silver’s

Today my boyfriend and I decided to get some longjohns. We order one fish and SHRIMP combo and we are charged for fish and chicken plus hush puppies which we never even said. The total was 12.76. After noticing the mistake we drove back and asked if they could fix it and the chick with pink hair, Morena I believe, argued with us saying we ordered chicken. Which we did not. She asked her manager if they could fix it and she returned shortly saying no. There’s nothing they can do. So my boyfriend goes inside and asks again. The manager, Jackie, was rude and said again. Nothing they can do. He asked for his money back and she gave him 10 dollars then made him bring back in the fountain drink. My point here is why not just switch the chicken for the shrimp. It is a simple fix. We were the only customers there you’d think they’d try to please us. I’m so disappointed with the customer service and I think they were just too lazy to put some damn shrimp in the meal instead of chicken. A small issue could have been easily fixed, too bad they have a stubborn manager and a cashier who doesn’t know how to push buttons. Don’t go here, unless you want a bad experience. Good job Jackie and Morena!

orderd the $ 4.99 create your own and was listed frys an hushpuppys ncluded but didnt prived frys nor refused to provide frys and manager in charge was rude and when asked about the combo meal after discoved orderd all tha same itemes sepeartely that were ncluded in tha vaule meal the manger was not enterested in fixing tha order and again was turned down for the frys that was saposed to be included in the 1^st place on tha create your own that with all the xtra itemes orderd ended up tha cost of bit more than the combo and still no frys an rude service. dont get me wrong tha food is good but the service stinks an she should hav sugested the combo after noticed that the items order seperately would hav ben ben better to order the combo cost wize an shouldve fixed it to satisfaction or atleast gave the frys like the order is advertized 12÷5÷15

I really enjoyed reading the fake review right below mine from someone I am sure they paid after all the negative this restaurant has gotten. I have been coming to this restaurant and they had never done the cook to order an hour before 9, I was told it would be 20 min before my order was ready! Are you freaking kidding me? that’s fast food?! The manager I spoke to named Jen said that’s just policy has been in place for five years, that is complete and utter crap since I have been coming here for a very long time and have gotten my food right away after coming here normally is not until 830 that it is cook to order but she insisted that she was right and she was extremely rude I recommend that no one ever going to this restaurant and if someone owns this restaurant privately Jen needs to find a new job!

Adding to the story of everyone else about terrible customer service here, this is my experience. I came here with my husband today and unfortunately we were served by the manager. Her name is Jackline H. I guess we have never been unlucky before. Staff here are always nice to us, except for this manager who we have ever seen before!!!
We brough out the coupon online as we always use and she said she has no idea where that come from but not valid at this location??? !!! My husband gave me the sign of preventing me from saying anything. It is our Monday, our only day off together so don’t turn it into a disaster, I understand so I kept quiet.
Then when it got to the payment process, my husband put the chip card in instead of swiping. She looked at us and rudely said that he supposed to swipe the card, not putting it in like that because they don’t use old technology!!! I am a business owner so since August this year, everywhere is updated their payment system with the chip processing terminal for credit card safety. Is she from another planet? Or try to be Miss Know It All!!!
From the first minute of the order to the end, no smile, no hello, no saying «please»!!! I wonder if any higher position of this location read Unilocal Review. Look like I am not the only one talking about this. One person can ruin your business.
One star for their food but next time we will be at the nearby KFC. Bye bye Long John Silver.

This is the worse!!! If I could give them a 0 star I would. But I can’t.
Long johns have definitely gone down the drain. They were amazing like 15 years ago, and bows it’s gone to horrible processed crap. The batter for the fish and chips was incredibly salty! Omg, like you have no idea. Fries were terrible, super fishy! Did they fry the fish and the fries in the same oil??? Not good at all! I do not recommend anyone going here.

I love the food at Long John Silver’s and drove from La Mesa to El Cajon yesterday for lunch. While studying the menu, I heard the manager respond to a customer’s question so rudely, I couldn’t believe it. He couldn’t either. Directing his response to the young employee she was training, he said to her, «If your manager is this rude to customers, I can’t imagine how she treats you,» then walked away in disgust.
Next it was my turn. I mentioned the coupons I used to see in the paper and she replied, they’re online now. I whipped out my cell phone and said, «great, I’ll pull them up now» and with the same rude tone, she told me I had to bring them in PRINTED. Welcome to 1995 Long John. I then ordered lunch for my mom and me and it came out to $ 20.44. I handed over my credit card and she asked me for my ID, which, unfortunately I didn’t have (left in my gym bag).
Seems like their policy is to check IDs for purchases over $ 20. Instead of letting me skate by 44 cents (by the way, I’m a professional business woman in my 50s who was trying to take my 76-​year-​old mom out to lunch; said credit card was extracted from an Italian leather wallet in my Cole Haan leather purse), she wouldn’t accept my credit card. I then offered a debit card with PIN but they don’t accept debit cards.
So, we walked out. Pissed off.
Corporate or the franchisor need to explain to this manager that their goal should be attracting customers — not repelling them. Until this severely unpleasant manager (Jackie) is rightly fired, I’ve had my last Long John Silver’s hush puppy for a long, long, long time.
P. S. We went to KFC up the road afterward and were greeted by their manager, Natasha, who is the polar opposite of Jackie, see that review also posted July 18 2015.

My visit her today was great, good service, the food was good I ordered a number 5, the Cole slaw was very tasty, overall good will return.

Ok it is what it is fast food. The service is also fast. I love that when I dine in the staff are friendly and efficient. The fried fish, chips, and hush puppies are the way to go! The chicken planks are also yummy! Ok I really like this place! My god mother used to take me here. I like malt vinegar, lemon, catsup, and hot sauce on my fish and chicken. Not all at once though! You can get 10% off if you bring in a Home Depot receipt currently.

Always have loved long john silvers since childhood. I know it’s pricey but that doesn’t matter when you actually get your money’s worth. But not this place, got home to open up a box with small fish for children and about ten single french fries. It’s super ridiculous and so far every popular food chain I have been too in California definitely do not compare to Texas (where you actually get full). I’ll end this by stating that back home French fries would burst out of the box when opening.

Very disappointing. Over priced. Food tasted old. Chicken was not done. Raw in middle.

$ 3.49 for 8 0z cup of soup filled ½ way!
Soup and sandwich combo is more than a soup and sandwich separate ! RIP OFF
N E V E R A G A I N!

The two cashiers are super nice and helpful. However the manager was completely the opposite. She had an attitude the whole time I talked to her which was like 5 second. Food was alright kind of greasy

This place doesn’t even deserve the one star I HAD to give in order to review them. The customer service or lack there of is terrible! They are rude, as act as though your are troubling them if you ask for anything. The quality of food is terrible as well. The chicken looks like something I would give to my dog. After spending a little over $ 20.00 there I asked for tater sauce and was told there is a limit of 2 per meal, and since I only ordered «one meal» that’s all I could get. If I wanted more there would be a charge… Even after spending the money I spent. I feel like this place should be turned in the the health inspectors office and will not be going back to this location!

Food was terrible Fish was greasy and tasted like it has been in the freezer too long. I called the manager and she offer no help and seen like she didn’t care. I use to love the place when I was a kid but it has gone down hill!!!

If I could give no stars, I would. I ordered a lobster bite platter, thru the drive thru. I ate the lobster bites first. Then I open the fish, to find a nat deep fried in my hush puppy. So I contacted the store at first they said we can give you a 20percent on your next meal. Really, so I called the store manager and she was willing to give my money back. I go to get my money back, and if get no apology, nothing just here’s your money and that’s it. The customer service ever. Health department needs to know.

I’ve received the worst customer service and hospitality I have ever experienced tonight… No condiments, all six of the tables they made available were dirty, the rest were quarantined off by the trash receptacles. They are getting paid to be an employee here right? Can they act like it and not like they are here to be served by me? I pay the tab. I purchase the food.
Another group was actually asked please not to move the trash cans after they were moving to the other tables they had being blocked. Horrible service. Horrible!

I can’t believe these places still exist. Like Jack M, I ate LJS back when I was kid in Texas. In Texas, this passes for seafood. Here? I’m sure cats avoid this place because of the beyond disgusting, hideous food. I know it’s not supposed to be Oceanaire, but nothing I had was close to edible.
IF YOU GO– It should be for the reason I went today. Dead battery in the Home Depot parking lot. AAA says it will be one hour before they can bring me a new one. It’s lunchtime. I’m hungry. Oh look, a LJS!
The kid at the counter was fast efficient and friendly. And that’s where anything good ended.
I had the shrimp combo which had 6 shrimp, 2 hush puppies (these used to be my favorites) and onion rings. It all tasted exactly the same– salty, amazingly greasy and like a shop towel. After throwing away 4 shrimp, 1 hushpuppy and all but 1 ring, I went back to HD and bought a candy bar.
Just. Don’t.

This review is based on my first time coming here. The restaurant itself is pretty big, and clean. It was really dim in there. The service wasn’t the best, but it was whatever really. I Think that the prices are pretty high, considering the portions. The food wasn’t bad, but it was far from great. I also hate when places have drink fountain behind the counter. Not impressed at all here. I’d usually give similar situations a second chance, but nothing would really have me coming back here.

I absolutely do not like giving 1-​star reviews because of the wrath one can sometimes receive but honestly I am ready to back up my stuff on this one!
**One Plus** The girl at the counter was so nice and sweet that she needs to get a job at an upscale restaurant.
As I walked in a customer was already complaining about his order being incorrect and how he had endured one fish taco with the stuff he didn’t want on it and he couldn’t endure the 2^nd. Dude! that is your fault for eating the first one. DUH!@#$!
When I looked at the menu I saw what seemed to be a deal on the rice and shrimp value menu @ $ 4.99. What I didn’t realize is when you receive your meal, the rice is located underneath a few shrimp in a container maybe the size of a lean cuisine meal you get at the store for $ 2.99. In fact at first glance I thought Where’s the rice and then realized I had to hunt for it like Long John Silver’s hidden treasure. Now, the shrimp was so tough it tasted like rubber! Nothing like tough shrimp to work out the ol’ jaw muscles. Also remember that $ 4.99 does not include a drink. After ordering my flat coke, the price with tax was over $ 7.00 Waa Laa!!!
My daughter ordered a chicken tender kids meal with fries and sat there looking at her food with a grimace on her face. When I asked what was wrong she replied «Mom, taste this fry, it’s yucky like an old sock» I thought Oh no thanks, after my meal I will take your word for it.
Last but not least I have to get into the hush puppies. My dad loved hush puppies so in honor of him I ordered a dozen thinking I could take them home for later. When we opened the bag they smelled strongly like grease, they were so crispy brown they were tough to bite. The batter was so thick they took on animal shapes that my daughter lined them up and started mooing like a cow and oinking like pigs. I was lmao when I noticed the family next to us were laughing because they in turn had kids that took their hush puppies out and began doing the same. Oh, it gets better!!! my daughter went to the front and asked if she could have butter thinking this would make her farm animals soft so she could bite into one. She came back to the table in what looked like a runny egg yolk in a Styrofoam cup ****Pictures attached****
Let’s just say the butter became a feeding trough for the hush puppy farm animals.
No more can be said on this experience…

Today is a day that had to come unfortunately. After 250 reviews I am being forced to give my first 1 star review. I actually really wanted to give this place 2 stars, but I could not justify it.
I have not been to Long John Silver since was a teenager, so I was actually looking forward to it. Perhaps I should of just stayed away, and kept the fond memories. But, I ordered the 2 piece combo with to sides and a ice tea for around $ 9. (
)
The Good: The service was actually good, hence the one star.
The Bad: Instead of fries, I ordered the rice which an unfortunate mistake. The rice was pasty and under seasoned. It was just not appealing. The hush puppies I remember eating where golden brown, light and full of flavor. These were dense, over fried, and tasted, well not like hush puppies. What happened to them?
The Ugly: Man, after what I wrote above, I can’t believe it gets worse. This is so depressing. The fried fish, which should of been the star of the meal, was not. It was so greasy, that when I squeezed the fish, grease literally dripped and dripped from the fish. The grease actually coated the inside of my mouth which was not pleasant and basically ruined the flavor of the fish. The coleslaw that came with my meal tasted spent. I took one bite and that was it. No more. This was the kicker for me, I asked for some fresh lemons for my fish and ice tea, and do you know what they gave me? A couple of «packages» (
) of made form concentrated lemon juice. What the heck is up with that? Even though I was so turned off with this, I had to try it. Another big mistake. Lemon Juice? Whaaaaaat? I could not imagine pouring that onto my iced tea, let alone on my fish. Greasy oily fish mixed with sour bitter chemical tasting lemon juice. I do not think so.
Like I said, I wanted to give this place at least 2 stars, but nothing on my plate allowed me to honestly justify it, so sad and to make it worse, the grease made my stomach feel funny.