Olympic Carpet Cleaning Supplies

I’ve used Olympic Carpet cleaning on other occasions and they’ve been pretty good, this 1 star review is for the last service I received. I’ll start with the good: the technician we had was very nice and personable. The low-​rating was for 3 details that separate a service in your home from Excellent to NOT GOOD. AND a business owner blatantly ignoring a customer’s email & call about these points.
1) The techinician parked his van in such a way that the exhaust pipe was facing into my garage and the entire lower level of my condo smelled like toxic exhaust. Could have been remedied by turning the van around. I even felt slightly nauseous at one point. And was worried for my 3 dogs and these fumes!
2) He took a cell phone call and left the condo, with machines running, van running AND was checking texts while he was on the staircase doing the cleaning process at one point. Unacceptable!!!
3) He took a sizable nick out of my wall (corner) on the upper level and never pointed it out to me. I know my home, I touch up my walls when needed and this was just a big, old gouge from the cleaning tube or machinery that he left behind. NOT GOOD!!!
4) I think this is the worst part. I emailed one of the OWNERS, Lee, at wrote pretty much verbatim these concerns, on 12/​19/​2010 and asked for a discount the next time I use their services. HE NEVER REPLIED BACK. I also left a voicemail and NO ONE EVER RETURNED MY CALL.
With so many carpet cleaning services available in San Diego, I’d skip these guys. You simply cannot ignore a customers’s feedback both in an email and phone call. That’s bad business, folks.