Enterprise Rent-A-Car

I was very excited when I came to this location for the first time. Coming from LA here to visit. LA have good costumer service. I came to pick up my car on a Saturday and it was a huge line and two people working. Today, I walked in to return my car and no customers but me and six employees working. While one of them was inspecting the car, I sat in the lobby and I could hear everyone talking trash about customers. I totally understand we all do it but not in front of customers. Everyone else didn’t acknowledge I was there. I’ve seen better service at other enterprises in LA area and better service at Hertz in Imperial Airport.

I had a terrible car rental experience here. A lady helped me but she doesn’t seem to know what’s going on. She has to ask many questions to her coworkers. She made multiple mistakes in my rental (ex. Try to add a fee) and never apologized for it. She also give me the wrong types of car. During the process, she just doesn’t seem to care. It took me 40 minutes to get my car, which is the longest it ever take to rent a car. To be fair, the other staffs helping other customer seem very friendly and efficient. Maybe she is having an off day

I had a great experience with Enterprise on my rental in El Centro Ca

Less then one star!
Horrible Customer Service. Our insurance reserved a car for my husband after being in an accident and when my husband went to pick up the car the rude woman at the counter advised him he could not rent the vehicle because they had his license # listed as a non rental because someone in another state gave his license # and did not comply or something. My husband went on to explain he has rented cars here before and the other employee said definitely he could see it was enterprise error because nothing else matches from my husbands license. She interrupted him and told him here’s a 1−800# call them and walked away from the counter and proceeded to help someone outside. My husband works with transportation has a clean driving record and has never been to the state that his license was used in. She didn’t care to help him at all. He called the 1800# and they said they would get back to him soon” really? We are out a car. There is just no sense of urgency to something that is not our fault.

Excellent customer service and good car quality and availability, very busy location so reserve ahead