The UPS Store

I have gone to this UPS location a handful of times now. There is usually no parking out front but plenty in the rest of the lot. The staff has always been really friendly and helpful there has been times when my package was delivered to sprint for some reason instead of this UPS location and they were helpful in helping me find it. I have shipped out things before and they have been really helpful in making sure that I make sure I know how to track things and provide me with receipts. I have recommended this location to my parents as well and they have enjoyed the service also. I highly recommend this location.

I don’t really write much review but have to write about this one. I sent out a package before thanksgiving to east coast which was a $ 3400 diamond ring. I need to get it resized. I shipped as 2^nd day air and nothing updated on the website till the following Monday. So I called them and asked what’s going on. And they told me the package was lost!!! They started the investigation process and 2 days later they told me package was found in Oakland. The package was missorted. Then 2 days later customer service told me the package was lost again and they will
Start the investigation again which means I have to wait for 8 days start from the beginning. And then the the package was found again, which was 7 business days after I shipped my package…

This location charges $ 2.00 to tape your box closed. Is tape really that expensive? Is it worth two bucks to piss off your customers? The UPS store on Solano has a tape «donation» box, so you can throw in a quarter or two. Stop charging $ 2.00 for TAPE.

UPS Customer Service Representatives were hopping BUSY the day I needed their help returning shipping the AT&T modem. I was shocked seeing the line was almost out the front entrance door~It was ONLY 10:30 AM!
Whoa~I have never visited a bustling UPS Store like this store! All the other UPS Stores I have visited in the past were all so very quiet. .. Tranquil-​HAH! But, not this store!
All the Customer Service Representatives were very busy helping customer after customer after customer. .. Geez~Where did all these people come from and impressively, the line is increasing going out the front door! Whoa!!!
Fifteen minutes later after waiting in line, the Representatives help me ship the unwanted modem to AT&T: Sayonara, AT&T modem! The Representatives informed me that the AT&T Corporate Store across the way always sends their AT&T customers returning their unwanted modems here; wow, I didn’t know THAT!
Finally, from now on, if I have an unwanted modem, I will always return to this UPS Store shipping to AT&T.

What a difference. This UPS is now pleasant to be in! A couple of years ago I came down hard on this store in EC plaza. I’ve been in a couple of times since March and I noticed the clerks were friendlier, but waited to see the staying power of this attitude.
At some point they hired a new supervisor (or two). Friday was my first time to see the blonde-​headed woman, long pony tail, in operation: training new employees, relating to customers.
She was patient, easy-​going, light hearted (and knowledgeable without acting superior). This attitude has been desperately needed. Before it seemed that everyone in this UPS store was chronically depressed. (Where are they now? I hope they’ve done a lot of therapy & are now more content… and employed, but elsewhere.)
I’ve been going to the UPS in Albany, but now I’ll come back home to this location. Hooray! (I retain one star because so far my needs have been simple; what will happen if a package is lost? one reviewer didn’t have a good experience in this regard… so I’ll see how all holds up by this time next year.)
PS: FED-​Ex, near Peets? OMGoodness– yep they’re sorta friendly, but stressed & lines are long. (Please hire more employees) Last month I went in to use the phone (my cell went dead) I needed to call my son, who’d headed to the wrong Wells Fargo bank for a meeting with the notary in WF across the street (forget getting use of a phone in that Wells Fargo). Neither of the two FED Ex guys behind the counter would help me. They seem threatened by my request. Goodness?! But, as I was walking away, a family of delightful Aussies, waiting in line, called after me, twice– I thought they were calling someone else. Then the father came over & handed me his super expensive iphone to make my call. Afraid I’d drop it, for I was upset, I asked him to dial son’s # for me. All went well thanks to the kind-​hearted folks from Australia.

Stopped in on a Sunday to print a document from email, then scan. Service was quick, friendly, and efficient. Kim, the associate working at the time was fantastic, there were several customers in the store, all attended to quickly.

The employees here are so super cool!!! All of them.
And I love that they tape up the boxes with no problem.
Just wished they had a USB port on their copy machine so I don’t have to go across the street to FedEx to print a copy of the packaging slip.

Ugh really really bad customer service. Talking over customer, loud exasperated sighs, manager hover. Wonder if this franchise is under new ownership?

Don’t come here they will lose your package and not do anything about it. No refund. They are independent from UPS and charge whatever they want to charge and when they lose your items they will tell you they are not responsible and when you call the REAL UPS they will tell you they don’t cover lost packages from these Stores. Manager is also incompetent and they have a new employee that does not help to the situations. You have been warned!

I have tried this UPS store several times and its never worked well for me. It’s always something… long lines, or slow, unfriendly, unknowledgeable customer service. It’s The closest one to my home and office but I am going to try the one on Solano Avenue in Albany.

I been this store Monday 2.30pm one girl working she don’t know how to speek with customer she talking very rudely. she show me a bad face I hope before working she have to go customer service class

The one star I give because the staffs ate very friendly… I went in there for a live scan, I was waiting inside there for at least 25min for no reason because that perish before me he was not ready… He took too log to figure out his information. So I was forced to wait n serve even I’m ready, and the other staffs are unable to help because he occupaite the holy computer and the finger print machine!!!
I’m so so so mad, I begin I just play w the dog of other clients, then I GOT HIT ON MY FACE With their POSTMAN with loads of their boxes!!!
What a fantastic experience I got in there, very friendly staffs they wanted to make sure I’m not getting hurt, pretty careless and selfish right ?
Good luck going there

Parking can be quite a pain in the butt unless you come towards their closing hours. For the most part, it is a pain in the butt (–1)
Staff services: There are days when I come in and I see DMV style line to the door if not into Starbucks where I seriously consider asking «are they always under staffed»?
But at least the staff here doesn’t always have to run back to grab a manager just for remedial things. *knock on wood* (+2)
Shipping and packing rates for packages are comparable to FedEx, but depending on what it is, like the other places, it can be quite noticeable. (Push)
Want efficient pricing? Go to USPS, fiddling with their tracking services can be something else tho.
Hours could be longer given its the main location in the community area with sufficient parking space that isn’t metered like P&GE.* not that its always readily available *
All in one services location though for notary public, ship, pack and send? Yes. (+1)
DOJ fingerprint services I will check on in future

This is the UPS store I drop off most of my packages at and I’m glad to say that the staff is always very friendly.
I like the fact that this place is never busy and that I’m always greeted with a hello and have a great day.
I guess from past experiences dealing with the postal service and other postal carriers I expect less than great service, but not here.
Every package I drop off gets delivered and I’m always given a receipt before I leave, so that I can track it to it’s destination.
In a nutshell I love this store and they make my job super easy.
Great job dudes!!! 2 thumbs up for UPS at El Cerrito!

These folks have been taking care of me, or at least handling my shipping, collection, and mail/​forwarding needs, for going on 5yrs. Ace staff. Management can be nickel & dime-​y, but you’ve gotta make a profit somewhere so it might as well be on twine & tape. My review is prompted by the donation bin, collecting coats for those that needs ‘em this very cold winter. Its ¾ full, and about to overflow once I work my way through this here closet. I don’t see any signs or other PR, but can see how the attitudes of the neighborly and alert staff might promote giving, in their regulars. Worth your shipping dollar. Mailbox access ²⁴⁄₇ has been the anchor: shops that will give customers a key are hard to come by, these days.

I didn’t want to be dramatic and give only one star but I truly couldn’t find any reason to give more. They were so slow and the parking lot was crazy at 1 on a weekday. They advertise that you can pay $ 2 and they’ll tape up a box you have a prepaid slip for but, after waiting for 15 minutes in line, they wouldn’t tape mine. I had two boxes and one slip from Amazon (Amazon told me to just secure the boxes together) and they just refused. I was stunned and frustrated. I’ve had such wonderful experiences at the UPS store on Shattuck in Downtown Berkeley so I guess I’ll just go back to that one.

Fast, friendly and competent!
I was returning a router to AT&T and the blonde lady helping me had done it a million times. Well done!

Whenever someone starts spouting off about how socialism is evil and President Obama is trying to ruin our country, just point them to the UPS store. A package that would cost $ 6 to mail at the post office, costs $ 18 at a private establishment that’s not subsidized by the taxpayers…
Having said that, they do have really nice people working there (not the wastes of oxygen that work at the post office) and they do help you if they notice you haven’t packed your package quite right…
For the holidays, pay a little more and get things shipped right.

Not very helpful at all. The Assistant Manager was very condescending while explaining why the store doubled standard UPS rates quoted by UPS over phone. Apparently, as an independent UPS franchise, they have complete freedom to charge whatever they feel like.
I got friendlier service in a Post Office, enough said.

We liked the old location better where you could park out back and enter either entrance but now we have to walk our packages into the shopping center and it’s difficult to find parking there a lot of time so it’s much more of a hassle.
That said we always have good experiences with the customer service in that they’ve always been friendly. They are also now open on Sundays which is a big plus to me.