The UPS Store

I have NEVER had a WORSE experience than with this business. A package I entrusted to them ‘mysteriously’ disappeared after NEVER LEAVING the store. Then, I got the complete RUNAROUND trying to determine it’s whereabouts. Finally, after FIVE months, I was given a check for ONE TENTH of the value of the item that was STOLEN from me and a LAME excuse.

Family owned store clearly operating on customer service. Always friendly and accommodating. From coping, key making, facing, laminating, notary services, and all mailing needs… This is the spot to go. In the 4 years I have been going here, I’ve never had a bad experience! ;)

Stopped in today for an Amazon return, lady very friendly and super helpful! Great customer service, seems hard to find these days! Thanks

As a seller on Amazon, I make quite a few trips here. And I am never let down by the amazing customer service. Every time I come in they are friendly quick and take care of everything without me having to ask. Great job guys.

I’ve been here a few times, and the staff is great. Place is very clean, I’m greeted every time I go in, and the staff is friendly and professional.

I have had great experiences with everyone at this UPS store. I have a PO Box there and often mail/​ship items from there. Some of their prices are a bit high, but they are very convenient. I prefer to spend my money where I live and I live here in El Dorado Hills. At times it feels like they are hastily answering my questions, but that is because they are very busy in there and trying to get it all done. They are a small business and since I am also a small business I understand all the challenges.

Amazing Service. I will go out of my way to work with Joe and Melba. I’m a customer for life.

These guys have always been great to me. When I had a bunch of heavy boxes, they told me to park around back and even helped me with a few of them. They are real people, maybe even a little rough around the edges, customer service isn’t all foo foo, like from corporate robots, but they will bend over backwards to help you. I like these people and they have always given me a receipt when returning things to AT&T Uverse (2 times).
They even offer a free stamp (of your choosing) when you pay for your mailbox a year in advance. Also, one of the best prices on a mailbox in EDH, Folsom area.

Owner Melba is EXTREMELY rude to customers and staff. I have been in there on many occasions when she is being argumentative with her teenage son who works there. The teenage son is actually the most helpful and polite and has the BEST customer service (however, the mother is rude and disrespectful to him right in front of the customers). The last straw was when I had a travel itinerary printed and sent in my 13 year old daughter to pick it up with the exact cost needed. She came out to the car and said she stood there for 15 mins without Melba helping her.
I went inside and found that she had printed several blank pages but was charging me for them. It was absurd. I asked her to remove those and she was VERY rude and DISRESPECTFUL and said «Really? Is .60 cents really that important to you?» I was floored. It was not the .60 cents that mattered, it was the fact that she printed more than what I had ordered. It was her error. As I thumbed through the pages, she yelled to her Husband, Joe, (Who is a very nice man), to «Get that *blank* done so she will stop her bitching» talking about another customers order. I saw 2 other customers in the store and I said to her «Are you really cussing in front of your customers?!» and she got even more rude and mouthy and said I could leave now and to have a nice day. I left the extra .60 cents that she wanted for the extra blank pages that I didn’t request and walked out”. As I hit the door she began yelling again «Wait! Where is my .60 cents! you didn’t leave the money» when it was sitting on the counter the whole time. I even left her the blank pages so she could just put them right back in the printer. This woman simply has NO self control, customer service skills and a horrible attitude.
I feel sorry for Joe and their son who have to work with such a miserable person. I would avoid this place unless you want to be over charged, listen to family arguments or hearing melba cuss and yell in the store.

I went in this morning to mail an Easter package to my 2 young grandsons. The lady that took the gifts, proceeded to cram and shove them into a box. I asked very politely if she could put the candy on top of the other heavy boxes, so it would not be smashed. She very bluntly flipped around and said «Don’t you think I know how to pack a box?» I apologized and retreated. Then came time to tell me my options to ship: UNBELIEVABLE! AND she was rude AGAIN! I simply asked her for the price of the box and packaging, paid my bill and left. NEVER again. Customer service was unbelievably HORRIBLE!

Amazing service. My wife and I have been going here for years and they go above and beyond with customer service. The staff is super friendly and helpful. They treat you like a partner versus a customer. Just recently I had to get a big document out on a Saturday and they took care of everything in a few hours and I was able to get the Saturday UPS delivery deadline.

This UPS store will not provide you with a receipt for drop-​off items.
However, Cameron Park, Folsom and other UPS stores provide printed receipt for your items as a proof that you have dropped off the item at their respective stores. So, if you need to return an item to Amazon or other on line retailer and the retailer provide you a return label, if you ask for a receipt, then this UPS store will not provide such a proof. So, you drop off your item without any proof, then you hope and pray that your package arrives safely at the delivery destination. So, if the merchant does not receive the item shipped from this store, then you will be SOL to receive your credit or credit.
This place is clueless about customer service. I will certainly go to other UPS stores in the area and AVOID THIS PLACE AT ALL COST.

This is by far the BEST place around. Joe and his team always go above and beyond in providing excellant customer service. I am always greeted by name and with a smile. I highly reccomend them for all of your shipping and mailing needs!