Back Roads RV Rentals

These people maintain a very unethical business model. They treat the paying public as the enemy and will resort to lies, saccharin sweetness, sarcasm, and belittlement to intimidate and manipulate the customer. We unfortunately did not check out the Arizona Better Business site or Unilocal before renting from them. Had we done this we would certainly not have done business with them. I would suggest that anyone seeking to do business with this operation first read very closely all of the Unilocal reviews and the two complaints received within the last twelve months available on the AZ Better Business Bureau web site. The #4 rating on the BBB site is shockingly misleading. Please take the time to investigate thoroughly before committing to doing business with this company.
We are campers of 35 years. For the better part of those years we traveled with our own unit. However, in recent years we have traveled greater distances from home and thought flying to our destination and renting an RV might be a better use of vacation time. A few years back we rented in Alaska. Although we lost a day due to the need for very extensive front end repairs to the rental (fortunately identified before we left the rental city), the business was outstanding in the timeliness and thoroughness of those repairs and in compensating us with a loaned auto and meal vouchers while the repairs were being done. Our experience with the rental of a very similar unit from RV Back Roads was completely different. It was so very negative that we will do our very best to avoid future RV rentals, especially as out-​of-​owners.

Avoid this RV rental place! We rented the RV for 3 days. Upon return they claimed that we damaged the bumper (but the scratches were already there) and charged us additional $ 1800. When we picked up the RV there were scratches all over; the owner went over the damages (done by previous renters), but he didn’t mark all the scratches (just the major ones) since there were so many. They basically charge customers for the damages but never fixed them! Now they say we owe them $ 1800 for some damage that was already there. The steering wheel was shaky; one of the two a/​c units didn’t work; the leveler didn’t work; the light in the speedometer didn’t work; the rental condition of this RV unit is bad. Read the review!!!

RENTER BEWARE!
Recently rented a unit for Country Thunder (Florence AZ) April 9 – 14,2014. I reserved this unit 1 year in
advance immediately after last years show (i had no problems last year). They raised the «SPECIAL EVENT FEE» by 50 $ now maybe it’s just me but wouldn’t good business be to not raise it for the person that made a reservation 360 days ago and let you hold their deposit for a year? About 10 days before my scheduled pickup i was called and informed that «My unit was no longer available but they could give me smaller one» I told them that there were 8 of us going and that wouldn’t work! I was told «that is really the only option» I spent 2 days looking for another unit when i found one and called to cancel miraculously they found another unit for me. When a came to pick it up the new unit didn’t have the promised slider, but hey it’s 2 hours before we leave and EVERYONE is sold out ! What do you do? Make the best of it! NO discount of any kind offered! Once at CT we discovered the grey water tank is have full after 1 day gray water is backing up into the sink. Also the table that is supposed to convert to a bed is to small for the area! So now it sleeps 6 instead of 8! Upon returning the unit we informed them about the table and grey water. they were very busy checking in units from the weekend but «it is noted and we will take care of you «15 days later after multiple phone calls they called and informed me that my deposit of $ 500 dollars plus $ 50 will be in the mail, I asked about the grey water tank and the lack of sleeping area and was told «that the unit is clean now and we can’t confirm how full it was. I told them that was unacceptable i wanted to talk to the owner. 5 days and 6 phone calls later i finally got the owner (Don) on the phone after threatening to dispute the credit card charge. He said it wasn’t his fault the table wouldn’t convert to a bed (who’s fault would it be?) He decided that since i’m not being reasonable that one of his office staff could deal with me! I was put on with his wife who tired to tell me that they would refund ¹⁄₇ of the price but the amount offered wasn’t ¹⁄₇ «We already paid sales tax on the full amount». finally agreed on an additional amount after being belittle because of my age. Bottom line if you rent from them check ALL the your figures and don’t leave until they check the unit in and document ALL concerns and give you a copy ! RENTER BEWARE!