Pure-Tan

When I first moved to Arizona, this was the only tanning salon near me so I signed up with them, and the young lady was great at getting me all signed up and she was great every time I would go in to tan but the other girls who worked there were no where near as welcoming, to me the way they came off was they hated their job and did not really seem to enthusiastic to be there, which I understand one is necessarily «excited» to go to work but in retail you should probably at least put a smile on your face. Now I recently moved and called to cancel and just to be clear there are «no contracts» with pure tan… But if you cancel you not only pay for the month that you cancel (which is understandable) BUT! You also then have to pay your membership cost for the following month regardless of the fact that you live half way across the country and are not even able to use them even if you wanted to! Then when I asked to speak with a manager or owner, I get the response of no there is no one else for you to speak to. Poor customer satisfaction and false advertisement of «no contacts»… So if you choose to sign up with this company, you have been warned!

As a person who has past experience managing a tanning salon, I am fairly picky about the salons I go to. This salon has excellent customer service, fair prices, and is always neat in appearance. I always check the beds for smudges before tanning, and the staff there cleans them well. I don’t usually experience a long wait time.
The only thing I dislike about this salon would be this— my husband got me a monthly membership in their basic beds. If I want to upgrade my membership I have to pay a $ 50 fee (on top of the monthly fee) even though my husband already paid a $ 50 membership fee to get the basic membership. I understand the point of the fee initially (so that someone doesn’t get one month of tanning for $ 20 to never return), but I don’t think there should be an additional fee if you have been a customer for months and want to upgrade your membership.

Take your business elsewhere. I have been a longtime member through now the 3^rd owner of this establishment and they just lost our business because of the Manager, Gina. Her unwillingness to honor the free upgrade that I had earned just cost them my membership as well as my wife’s membership. We constantly upgrade at an additional cost. Gina’s refusal to honor the free upgrade that I was due has now cost your company way more than the 7 or 8 dollar fee that you charge. Horrible customer service. I do not blame any of the staff for our cancelling our memberships. The staff has always been friendly and helpful. The sole blame as to why you have lost our business lies with your manager Gina. Her attitude and unwillingness to do the right thing has cost you our business. Gina had 2 chances to fix the situation, 1^st with me before I cancelled my membership then 2 hours later when I brought my wife in to cancel her membership. The first phone call with the owner didn’t go very well, the owner actually hung up on my wife ! The owner did call back in about 10 or 15 minutes with a much kinder tone and attitude (probably after realizing how much money we spend there) she offered an apology and some free upgrades. To little to late. We will spend our money on businesses that appreciate loyal customers.

This place is clean, the staff is really friendly and helpful and the prices are great! I love this place and love the fact that it’s right around the corner from my house.

Excellent service very helpful and flexible with their packages. lots of tanning beds, that are sparkling clean. Cute shop inside the store as well.