Vons Credit Union

The only reason why I am posting this review is because I called first. Wasting someone’s time is a serious crime in my eyes. Had I not I would of given this place 3 stars and went on my way. First off I had to wait about 10 minutes without anyone coming to me, acknowledging me, etc. I finally went to the IRA guy, and he went out back to find someone to help me. The lady helping me make an account was very nice. She said I needed a utility bill. Why wasn’t I told this on the phone before coming? Why can’t they process an auto loan over the phone anyway without becoming a member first like most other unions? Anyway, the lady at the auto department was nice. She said I needed to bring verification of income. Why wasn’t I told this before coming again? Literally I spent over an hour at this union for Jack squat. Other places run my credit (I have a 780+ score) and give me whatever I need without hassles. This union ended up getting more of my time than planned, and even more with this review.

Love what the bank offers. But tellers are different story kinda nosy I would say! *Patti Ayala needs to mind her business. I will definitely call and make a complaint! Not professional

First, i’d like to say i have never left any reviews on Unilocal.As a Vons CU memeber i felt it necessary to take my time to give kudos to Yelson. His professionalism and attention to the needs of his his customers is unmatched. He has demonstrated to my family and i that there are still businesses that care about excellent customer service. His knowledge and expertise gave me the piece of mind i needed when making tough decisions on some of my transactions. If youre looking for a credit union you can trust, look no further. Yelson, is the man to talk to.

I love the staff at Vons Credit Union they are very helpful. On the other hand Auto Experts which is the company that help you look for a car with the loan you where approved with are not EXPERTS so they need to change that name. When I was looking into purchasing the car Matthew Fong was very helpful but as soon as I got my car he totally ignored my calls and emails. My car was giving to me with 1 key he agreed to pay 50% for the second one. At the time I was unable to afford to pay for the 2^nd key so before 1 year from when I purchased the car. It was hard for me to get ahold of him I emailed his boss and that’s when they said I waited to long but yet Matthew Fong didn’t tell me I had a dead line. I figured since I had the warranty the offer would be up when my warranty was over. My review is for Auto Experts I wouldn’t recommend anyone to them.

I have belonged to many credit unions but this one has the worse customer service I have ever experienced. The good reviews on Unilocal must be from friends of the employees here. Like someone mentioned in a previous review it only takes one employee to ruin an experience. I wish my Loan was from somewhere else. Oh, by the way, customer service over the telephone even worse. Not impressed. Actually, I’m going to get the app just so I don’t have to deal with their lack of professionalism. Send your employees to a Customer Service Course. Next review I will take names.

This credit union is horrible they are always saying I never make my car payment on time when I do pay on time .I started to pay with money order so I can have proof but they continue to say I don’t pay I will never go to this credit union or have business with them

This credit union acts like a bank they even change more fees then banks, they even change fees for using you debit card as a debit card with you pin at the store useless you have a $ 300 daily balance. They even change you a fee to use co-​op ATMs,

These folks always handle my account with awesomeness! Dalila Lopez is the best and always takes care of what I need. I would recommend them to anyone.

I’ve called four times in regards to my debit card. First call (10÷27÷15) was to inquire about not receiving a new card since my old card was going to expire on the end of Oct. I was told to wait until Friday (10÷30÷15) On Monday (11÷02÷15) still no card so I called and was told to wait till Wednesday. Still no card so I called on Wednesday (11÷04÷15) and ordered a new since they said it was sent. I was told it would arrive in 7 to 10 days. Well its now Tuesday (11÷17÷15) and I called back, they had the the nerve to tell me they sent it and be patient that it was the Post Office’s fault. What has happen to taking care of our customers? Its sad for me to say this credit union has dropped to an all time low. I’ve been a member for over 30 years and use think of them as the best, but now they are at the bottom. I depend on my debit card for all my banking and purchases. I guess I just have to more patient (long suffering). Ill have to shop around for a bank that holds their customer first.

I got the same teller three times in a row and each time she always had an attitude. I understand if once in awhile you’re having a bad day, but in this type of environment, it’s unprofessional.

My card is constantly declining with money in the account. By far the worst credit union I’ve been apart of. Chase is a million times better

Rude ladies every time I call about a question ! Even rude when I go in never fails.

It only takes one employee to ruin it for the whole staff. Kind off like the saying «one bad apple ruins the barrel» well one bad employee’s misrepresentation of the credit union has forced me to stop banking with them.

I have had a bank account with this place since I was like 12 years old… they have always treated me well.

Tina Ramirez rox!
I didn’t think she spoke Spanish and she explained everything so Good to my 60ish year old grandma !!!
(Hopefully I got her name right)
Best bank ever in El Monte
She make u feel comfortable

I have been a member of the Vons Credit Union (as well as the Safeway Credit Union) since 1981. I have dealt with other major banks and another couple of Credit unions, but this one is by far superior. I left the company 12 years ago but see no need to move my money elsewhere. Sure, locations are an issue, but so what ! They have always given me the best service, and whenever I have applied for a loan (usually auto) I get immediate approval. If you are not a member, become one. They are sold and no fear of being swallowed up by a bigger bank which happened to me in the past. Great job you guys, and keep it up ! A+++ !

I went to the «Von’s Employees Federal Credit Union» in El Monte, CA on 9÷20÷2012. I’ve been there many times before. Good parking and pleasant service. The interior of the building is quite unique (six sided) and attractive. A good alternative to the banks.

I have been a member for a few years now, I got my car loan in 2006 and have continued with them ever since. When I first opened an account with them, I also had an account with another major bank. This helped me realize how much better credit unions are than the major bank corporations. They are willing to work with you and communicate on any discrepancies and do what they can to help. Their security and staff are very friendly.

Love vons credit union. Never a long wait. Easy transactions every single time.

I am not a member of this credit union, but I have a credit union that is part of the network, so I can deposit checks here, etc if I use the ATM. I went to the ATM, deposited a check and withdrew $ 20. I then went into the bank to get 2 rolls of quarters. I had to show my debit card from my bank, my ID, and then they had to check with a manager. Seriously? Vons just hands you a roll, no questions asked.