Wells Fargo Bank

Uno de los mejores bancos en la ciudad de El Monte personal muy agradable y atento los managers de este banco son personas muy profesionales y amigables cuentan con seguridad profesional cercas del fwy ademas esta cercas de la farmacia walgreens. Cuenta con personal que se esmera en atender lo mas rapido posible. Si usted decea un servicio profesional y rapido sin duda este es el mejor.banco.

So far so good. I have had lots of problems with many different banks, and so far no problem here. I usually deal with the main Wells Fargo Bank through phone or online, because some places are just rude. I haven’t sat down with a banker here yet so I will rate on my experiences so far and then update if anything changes. This is the closest and easiest bank to get to from my home. I have always like Wells Fargo. They have a 2+ lane drive thru, they have atms out front, they have atm/​kiosks right on walking in to the left. They have like 6+ windows open to the public, and 2 windows for business accounts. I like that they try to work as quickly as possible. I don’t like that it is overcrowded and that the parking lot is a mess. If they had more parking and maybe informed more people on how to use an atm machine, then this place would be perfect. Again, once I meet with an actual banker I may review down or up depending on how I’ve treated, but so far it has been good.

Obviously I like WF because I have accounts with them. Now, about this location:
1. Only branch in the general vicinity and right off of I-​10
2. CROWDED most of the time… if you come at the first of the month, 15^th or end… just forget it. If you come on a Friday… forget it. This is one of their busiest branches.
3. They just installed kisosks (ATMs) in the branch. These are better than the outside ATMs because they’re serviced by the branch bankers directly. Most people don’t realize that it’s a different part of WF that services all of the exterior ATMs (so if you have trouble… you have to call a number. The branch has nothing to do with them).
4. Branch staff are very friendly, but always busy.
HINT: Parking is tough around the building, but there is a second lot behind the branch… it’s work the walk. Also, there’s a security guard, so it’s safe.
OVERALL: Pick a different branch if you can, only because this one is guaranteed to be crowded. However, the staff is friendly and helpful.

I called the customer service line and I had an awful experience I’ve always talked highly about my bank. considering I’ve been a long time customer I was treated really bad. the rep had no remorse I explained to her I rushed to the bank to cover the negative balance made it on time befor the cut off time and I was still charged 2 fees. The rep kept cutting me off and said their was nothing she can do because I didn’t make it on time and it’s not a bank error .I said Of course it is I made it before 11 am then she said you were misinformed of the time. I knew she wasnt going to help me out so I requested to speak to her supervisor her name was June I thought maybe she will be more understanding but I was wrong the experience went from bad to awful ! The supervisor had no empathy to what I was saying said no fees will be waived and that it. All she was just trying to do is get me off the phone. I felt terrible !! How can my bank treat me this way? Where is the customer service at ?? Wells Fargo you disappointed me ! I am now considering in closing my act.

I agree with many Unilocalers who have left a review on this particular WF bank. The people here are very unprofessional. I don’t want to put anyone’s name on blast, but this branch needs better customer service.

This bank is a joke. Not only are the employees rude but the lines are always long. A banker by the name of Neftali or some weird name like that «promised» to call me to give me the status of my loan and til this day, I’m waiting on that call. She was incredibly rude by not letting me speak when I would try to. The assistant manager named Paul Estrada was also incredibly rude and being sarcastic with me. I called corporate and closed my account. People like these two shouldn’t be working in that bank.

I am a business customer, so I went into the business lane. However, it is slower than the normal lane. It is better to be normal than business. Three people went ahead of me before someone decided to open another lane for me. Very disappointed.

Oh boy! This branch is a joke. I do not like to put names in the open but if I was the autbority at this place I would fire a lot employees here, and I am a very lenient person. Shame on WF!

I work in El Monte. When I need banking service or assistance I come here, why? Fast service. Every time I come to this bank, Mon-​Sat I’m in and out within 5 minutes. Yes, that fast. Believe the hype. And someone always greets you and offers candy and/​or water at the door. Good job Wells fargo El Monte branch staff.
P. S. parking sucks though.

I’m always in and out of here in a heartbeat very friendly and professional service well at least in the business line ;)

Located conveniently close to the 10FWY exit. This Branch is usually busy and the wait is longer than most others however the service is a 5 Star!

This place has changed a lot in recent months (the parking is still difficult), but the service is Top Notch, I was greeted at the door with a warm smile and a banker even offered water and some candy treats. The line moved really fast and I was out in less than 5 minutes.

I visited this bank on Friday ³⁄₂₉ and, like many have reported, the parking lot is a zoo, there were huge lines, and the staff was slow. But none slower than Jason. Like many of you, I want to be in and out of the bank, but this guy wanted to chat and talk and made a 5 minute transaction about 45 minutes. Stop chatting and get this work done!

these people are slimy and will jack your money!!!

Ugh, why did this Wells Fargo move from a big shopping center with PLENTY of parking to a smaller one across the street?! I’m not even a customer here, but some times I go to the next door Walgreens and it’s such a pain getting in and out with all the Wells Fargo customers driving in and out!

I try to avoid this location as much as I can, but unfortunately it’s the most convenient location cause it’s pretty much the only branch in El Monte… damnit =*(
It’s a bit hectic coming here especially during the weekend… cramped parking lot. The only good things are that they have drive thru ATMs & I guess Walgreens is close by.
I would never come here at night, the location is pretty ghetto and it’s easy for perpetrators to hide since there’s not enough lights lit around the ATMs (yes, I might be a tad paranoid) Better to be safe! So do not come to this location after the sun has set!

Good location though parking can be a bit of a wait depending the time of day but thank goodness for drive thru ATM plus it’s right next door to Walgreens. I’m a fan.

This place looks nice, and it is huge. The parking lot is too small, though… really difficult to get in and out of this bank. By far the worst Wells Fargo I’ve been to though… too many people, they should open another branch a bit further North or South to lower the volume.
if you don’t mind long lines and huge crowds, this is a great place as any other Wells Fargo.