Evolve Federal Credit Union

This Credit Union should be investigated by the Attorney Generals Office this is a «SHADY CREDIT UNION». The mistakes they make are unforgivable. They have the attitude of «Do as we say but don’t do as we do». They stopped doing shared branching which I think is just the first sign of going out of business. They have plans to close many of there locations, with that being said there are on there way out and are on there last leg! There management is Sad and and is a disappointment! from: Marten the supervisor to IVAN TORRES Manager to his Boss Ismael Mendiola and David Martinez his boss and finally Ken walters CEO these people should all be ashamed of themselves for the «HORRIBLE SERVICE» they give there members. I was charged a fee for $ 29.00 twice for something out of my control I talked to Ivan Torres and he said «NO» I will not waive the fee even though I explained the problem to him, he responded back and said you gave your account number I don’t care if it’s your fault or not. If your SMART you will run from these people as fast as you can. PLEASE BEWARE!

Horrible customer service.
Rip off bank w/​a bunch of BS fees.
No wonder they’re having to close branches.

Wow, what a ripoff bank! If I could give them zero stars I would! On April 1 they instituted dozens of new BS ripoff fees. Now it costs $ 9/​mo just to have an account! It costs $ 5 just to cash a check with a human. Il they charge $ 5 to check your balance by phone!?!
They obviously don’t want any «average» customers, and only want to appeal to rich people and businesses. I’m gone, and telling all my friends and family. If you want to save tens or hundreds of dollars per MONTH in fees, stay away!

I’ve been with EPEFCU for over 20 some odd years and have been very happy with the service and folks working there!