Garcia Automotive Group

They lack adequate personnel in service from writer to techs. They take forever and charge way too much for everything. A good example is a gallon of VW/​Audi coolant which is $ 39.50 at Garcia and $ 24.50 at Hoy VW/​Mercedes. They charged me $ 119 to change my oil and I brought my own Mobil 1. I try to avoid this place at all costs now!

Took my Range Rover to Land Rover El paso for repairs to the rear differential. My vehicle was slightly out of warranty but was able to work out a deal with the service department. They were quick with the repairs and provided me with a loaner vehicle. Thanks for taking care of me and my vehicle. Service department was very professional, honest, and speedy with repairs. Will continue to be a loyal customer. Thanks again.

I Googled El Paso Audi to check reviews after I set up my appointment and wish I hadn’t.
As I drove to my appointment this morning after having waited three weeks to be seen I started feeling sick. When I arrived, a service guy was on my car within 2 minutes. The Service manager (Ashley) went right to work entering my data and got a mechanic (Carlos) to drive with me and hear my concerns. It turned out that going from a Honda to an Audi was a learning experience and it was I who didn’t understand the car’s advanced transmission system.
Ashley and Carlos saved the day and turned everything around from the day I first drove in. It’s a totally different service department from the one I saw a month ago.
If there was an ongoing problem with this business, someone must have lit a fire.
Thank you Audi of El Paso for making me feel like a welcomed guest. I’ll spread the good word to other Audi owners.
Thanks to you also Val.
Dennis

This is the worse place ever to purchase a car from. It literally took them 6 months to find the title to the car they sold me causing me not to be able to register the new vehicle. What’s more infuriating is the fact that they lied and passed the buck across between the title clerks and the finance department (mario villalba) who apparently got a promotion and forgot to finish my documentation. It literally took me showing up at the dealership several times to ensure that someone was sending off the documents. The paper tags expired and even though their title person (norma) requested additional tags they failed to send them. I mean if internally they can’t communicate those of us from the outside what can we expect? I had to rent a car because my new M5 (i merely point this out to say that it wasn’t a cheap car for this sort of treatment not that it should matter good customer service is good regardless of how much you spend) didn’t have tags because (jose negrete) did not do his job until I threatened to call the manager (shaun graham) who did not even bother to check in with me to see what the problem was. Overall very unprofessional! Worse experience of my life! Avoid this dealership at all cost!

In my opinion, they need to improve.

This is the worst dealership I have ever experienced. All the salesmen were extremely rude, only cared about money, and had little to no knowledge about the vehicles they were selling. They would not work with me at all because i wanted a little cheaper of a car, and they only care about making money on the expensive cars like the audi and jaguar.
TERRIBLE!!! AVOID AT ALL COSTS!!! (unless you have 110k to spend, then they’ll be your best friends)

I just had a bad experience on the phone with the Audi service rep. I was going to get into details but the fact is, she wasnt the typical Audi service rep for an Audi dealer. Seemed bothered, smark alec answer to me about why my calls havent been returned from earlier in the morning. Sounded stressed but you know what? Thats notmy problem. So this dealership may be great, but first impressions are important. I had my car shipped to El Paso from Detroit. I dont think Ill take it here based on this conversation. Not sure she liked me to much at the end. Just never had to deal with an Audi dealership rep like this. Maybe you will have better luck than me

One thing that always impresses me is a business that recognizes they screwed up, and makes some adjustments to correct their procedures. If you read my previous reviews, you might note that the source of my dissatisfaction, was not so much the length of time they took to fix my vehicle, but rather the lack of communication. There is nothing more frustrating for a customer than a lack of communication. The end of the story here is that I think Garcia finally get it. Like other good service departments, someone is assigned the task of contacting vehicle owners daily to provide them with any relevant updates. It’s just courtesy and common sense. In my case, I was paying for a rental car out-​of-​pocket. They knew this. (I never wasted an opportunity to remind them.)
Eventually, my vehicle was repaired. I believe that Frank and Manny discovered somewhere along the way that there was some merit to my complaints (expressed here in Unilocal,on the dealership’s FB page, and verbally to dealership managers). Once they did, I received a daily call from Manny, like clockwork every morning while my car was in the shop. It really helped me out a lot. I appreciated being informed. Carlos called me, too.
I do not know if they’ve fixed their phone answering/​voice mail problems, as I haven’t had a reason to contact them. I have since sold my Jaguar and purchased a new one and I have a lot of faith in Garcia Jaguar’s service department once again.

Fantastic dealership– I have taken my car to dealerships all over the country for service, and I am thrilled with the service and quality of care taken on my subi here every time. Last time, I had asked them to be extra thorough on the inspection since we had just finished up a series of road trips with another one to go– they called me to let me know that there was nothing wrong with my subi at all, and that they were inded extra thorough and thought I might like to know the results right away. They also honored a coupon I had left at home– a friend went over and texted me a picture of it. Awesome!

This is a good dealership. It is currently under construction, and is adding an Audi and a Jaguar dealership within it’s facility. Some of their Subaru mechanics are a bit anal though, they are always claiming that my car needs new windshield wipers and such, when there is currently nothing wrong with my windshield wipers… They are a tad expensive, but they know what they are doing and that makes them well worth the price. weekend hours are a bit limited (9am-​1pm on Saturdays) but besides that, I approve of this dealership.