Monicals Pizza

Two and a half hour wait for a pizza is totally ridiculous. We called at two hour and were told our pizza was in the oven. Thirty minutes later we still were waiting. We understand that some nights are busier than others, but there comes a point where you call the customer back and say you can’t deliver what you promised. There is another pizza place in town that delivers. We are going back to them.

We don’t consider ourselves picky, we enjoy good food but can tolerate a lot. This highway stop was intolerable. First time in a Monicals. Breadsticks were like cheap, out of the frozen section soft pretzel variety. Served with flavorless marina. The pizza was the worst ever. The crust was doughy, but fully cooked to it was intended to be that way. The sauce was bland. Our 3 and 1 year old wouldn’t even finish it. We had to ask for everything… water, knife for cutting pieces for kids, check, box, parmesan sprinkles. Cannot believe there are multiple locations of this chain.

We had the opposite experience of all those that have reviewed so far. We were a party of 14, including 8 kids under 9, and had great service. The wait staff was patient with us as we sorted out the complicated order. The pizza was just what we expected from Monicals, thin and crispy. In fact, it was better than most Monicals because it actually had a decent amount of sauce.

Monicals has a strong nostalgic factor for my family, and there are limited choices in the area… but it’s really just not that good of pizza. It’s frequently overcooked to the point of burned, has very «meh» toppings, and the staff tends to make a mess of to-​go orders. We have mixed up orders more than half of the time with take-​out, and pretty much never catch the missing pizza, salad, whatever before we get home – our fault since the person who makes our large order never picks up, but also… that’s a pretty high rate of not getting it right. Tonight was a missing individual pizza, so major sadness.
We keep coming back out of convenience and habit, but also because they have a great homemade salad dressing (like French) and the personal pizzas are only marginally more expensive than the larger sizes, so we can each just pick our own poison. It’s easy, it’s cheap, it’s what we do when we’re at Grandpa’s house… but the quality and service for takeout just isn’t all that great.

Hubby and I went in there after working 13 hours and we were tired and just wanted to sit and drink a beer and watch MLB (which is advertised outside). There was no MLB and I only saw one TV in another room that had no lights on in it. There were only 2 other tables full occupied while we were there, yet the service was slow and the waitress acted like she wanted us to hurry and leave. The pizza was … ok. I did like their house dressing, it was very good and the beer was very cold (which is good). We probably won’t be back any time soon. Giovanni’s is MUCH better!

Quick stop on our way home from Bloomington. Good pizza! Restaurant under construction so not ideal dining conditions. Service was good.

Just stopped at this exit but needed something gluten free. The staff were friendly and made sure to make a note of my allergy. I am a fan of their gluten free pizza.

Pizza and salad were delicious. Service was NOT good. Dining room was disgusting. We were one of about 3 occupied tables. Nearly all of the remaining tables were piled high with dirty dishes and garbage the ENTIRE time we were there. I don’t think I would dine in there again, but I would happily get their food to go.