Paws N Hooves Mobile Veterinary Services

Super slow, they take all day, don’t come here if you have things to do. They will lag forever!

I visited this veterinary a week ago, I trust them and left both of my dogs.
One of my dogs come back injured from one his legs.
Before leaving my dogs with them, I talked with the manager in charge and they told they were gonna give me a special offer which they only had at the mobile vet only IF I LEFT BOTH OF MY DOGS., That was the deal.
When I arrived to picked them up, they OVERCHARGE ME $ 300
Since that day my dog has been injured.
I had a very bad experience
PLEASE DON’T TRUST YOUR DOGS WITH THEM!

We’ve been going to the mobile clinic for the best 2 years for our 3 cats. They’ve been very courteous and fair with their service.
Perhaps the most noble experience has been with our old cat, Sophia. She was diagnosed with metastatic breast cancer that spread to her lung. The veterinarian on the mobile clinic was very compassionate when she delivered the diagnosis and we were able to prepare for our old baby’s passing. They gave us medicine to ensure she would be comfortable and gave us their number if we ever needed to call for any refills or emergencies.
A month and a half later we realized that our poor old cat was suffering and we made the decision to put her to sleep. We took her to the standing facility and as a walk-​in they saw us. We did have to wait, but we didn’t mind since it gave my husband and I more time to spend with our baby in her final moments. The veterinarian explained the procedure and was very empathetic. They gave us time to grieve and the staff was very sweet and kind to us.
A week later we received a condolence card from the clinic and the staff all signed it and made it personal. That was the loveliest touch and it brought tears to my eyes. This is the kind of service that really shows you that a clinic truly cares about its clients.
Thank you Paws N Hooves and Mesa Veterinary Clinic for making our experience a good one.
We will continue to bring our other babies to this clinic and encourage you do to do the same.

I took my rabbit in to get neutered. When I called into the Mesa Street Clinic that paws and hooves is affiliated with to ask if they saw rabbits they referred me to Dr. Starr and the mobile clinic. The woman I spoke to over the phone was a little unsure of prices and quoted me a price of $ 130 for the rabbit. This was still less than other vet clinics in the area that saw rabbits quoted me. I checked on their website and saw that on Thursday June 25^th there was a discount on all neuters for their anniversary celebration so decided to take him on that day. The women on the phone said they don’t take appointments and I should try to get there early. Well day of I had a little trouble finding the place due to my own lack of familiarity with the area where they are on Thursdays. I got there right at 9am, when they start actually seeing animals but didn’t have a bad wait. By 9:45 I was on my way and was told they would see my rabbit as soon as possible due to the fact that the trailer is hot and rabbits are quite sensitive to the heat.
The surgical technician who did the intake was quick but not rushed. He answered all my questions and told me about the risks of this surgery on a rabbit which can be greater than on larger animals. After consenting they told me they would call me when they were done. I got a call right at noon telling me that my rabbit was all done and ready to be picked up but I wasn’t able to get over there until 1:30. By the time I got there they brought my rabbit out and he was already alert and active in his carrier. The assistant answered my questions on aftercare thoroughly and my end cost was $ 76 dollars with the discount for that day, so just over half what I was quoted.
All in all it was a great experience, my rabbit was eating as soon as I got him home, and even though I kept him in his large cage for the rest of Thursday by Friday he was back to hopping all around the house like nothing has happened. His stitches are all internal so there is no need to take him back unless something is wrong. The price was definitely great especially as some of the other clinics told me that even though they offer discounts on neuters at certain times it wouldn’t apply to rabbits because they are exotic animals, Paws and Hooves didn’t even mention that being an issue and applied the discount without me bringing it up.
One tip for those going for the first time they accept cards for payment but have to add a 3% surcharge, no big deal for me but if you’re looking to save every dollar you can prepare to pay in cash.

I would not recommend this vet service. I work for a living, have two small human children of my own, and limited funds – this does NOT mean I don’t care about my pet friends. I recently rescued a 5 or 6 week old kitten thrown from a car and have taken great pains to nurse the little foundling back to health. I tended his wounds, finally gained his trust, and got him to eat. Over a period of six days he he became more like a kitten and less like an animal waiting to die. His one remaining issue is an infected paw, a result of road-​burn. When I came home from work today I found the paw had not improved and called Paws and Hooves. My children, kitten, and I made the 45 minute trek to Pet’s Barn in hopes of seeing a vet at a discount (I can’t afford a regular vet visit at present). I should have known when I signed in that it wouldn’t end well since there were people waiting from 10:30 AM and it was no 2:00 PM. We waited for nearly 3 hours along with many other people and their animals. I wouldn’t have staid that long-​I could not in good conscience subject my kitten to that 100+ sun and heat-​if it had not been for the good people at Pet’s Barn. I periodically asked how far along in line we were, what possibly time frame I was looking at and NEVER received the same answer twice. Apparently, as hour 3 drew to a close, asked one too many times and the tech snapped at me that I would just have to wait my turn, that there were still at least 3 or 4 people in front of me. I couldn’t help it, I got a little teary and said we’d been waiting a very long time and would soon have to be going as my husband’s bight job was beginning soon. This turned her absolutely COLD and she took on the attitude that I didn’t Really care about the kitten. I became angry and said I’d made a mistake coming and to take my name off their god damned list. She actually smiled and for the first time asked what my name was.
I’m truly disappointed with this experience. I assumed that a vet who would take her services mobile was doing it out of love for animals. Well, I was wrong. I never witnessed any feeling for the animals in what little I saw of the techs and staff. I cannot attest to the skills of the tech or vets inside the truck as my kitten never got past the door. I can however assert that they little to no skill with humans. All of the people waiting in the hot sun, in hundred degree whether seemed resigned to the ordeal, and never once did the staff address us as a whole to apologize for the wait of assure anyone that they were working as fast as they could, or anythung at all. I had to take the initiative and force the answers I got out of them by placing myself in front of the door-​I was never rude and didn’t raise my voice until the tch became confrontational.
I DO NOT believe these people care about their work, the animals they see, or the people who choose to face the El Paso heat because they can’t afford an office visit. They are rude, lack people skills and seem to all want their clients to go away. Shame on you! I went to the store and bought sterile bandages, disinfectant, and more triple antibiotic ointment. I will get him better-​without your help. Thanks but no thanks.

Amazing veterinary staff that wants the best for your pet. VERY affordable prices and everyone is so knowledgeable and friendly! Best clinic in El Paso!

I went to the mobile vet today for routine vaccinations for my dogs. When I looked on the sign in sheet. When name was crossed off, as having been treated. Two hours later. I again looked at the sheet. No further names had been crossed off yet at least 10 other people had been seen prior to me ever being called. This is the most inefficient operation I have ever seen. Apparently if you know someone or are friends with someone, you will be treated in a timely manner. Otherwise, you shall be ignored until they have time to get around to taking your money. I wish them luck in the future is that we’ve will refer all friends and family to another veterinarian for services for their pets. Having had my pets treated there before I expected the same service that I had received, obviously, the staff has changed and the service has deteriorated to an unacceptable degree. A good idea, with poor staffing is a recipe for failure.

I recently took my cat here to get neutered. As they suggested, I got there early and was one of the first people in line. While I was dropping my cat off and going through the information with one of the vet tech and going through the procedure information the vet tech made me feel like he was just trying to sell the additional options for surgery such as the IV fluids. I didn’t feel like he was concerned with my cats health, he was concerned with making a sell. Plus he kept looking at the papers… he didn’t seem very knowledgeable about the services they offer. The follow up care was great. I really loved that they called later on in the day to see how my cat was doing. I got another call about a week later but I missed that call. They didn’t leave a voicemail so I’m assuming they were calling to see how my cat was doing.
Another thing that wasn’t a big deal is that they told me my cat would probably pee on himself. But I truly wasn’t prepared for how soaked in his own pee my cat would be. I googled things to do to help my cat and learned that I can’t bathe him in water for a few weeks post neuter, so I bought a waterless shampoo and cleaned his tail and legs but stayed away from the surgery site.
This mobile vet service is a great idea, I love that they go to different parts of town. I would take my cat back to here but I do plan on looking around at other options because I don’t like that I felt peer pressured to buy things I can’t afford. The veterinarians seem very sweet and my kitty is healing just fine.
Thank you paws and hooves:)

Nice employees and good prices which is important when you have multiple animals. I’ve never had a problem here.

Always treat my pets with kindness and respect! I never have to wait too long as long as I get there before 10. And the prices are very affordable! I would even say they are cheap. They have become my permanent vet.

Caring, professional staff. Knowledgeable and patient with clients. Highly recommend this clinic for your pet’s health/​medical care.

I heeded the instructions to show up very early in order to assure myself a spot. This a discount service, so I was not expecting the best customer service, at least in terms of waiting time.
I got there at 8:30 on a day they started at 9:30. I was second in line after a guy who waited till 7am.
Once they open, they will separate you into two lines: one for surgeries (neuter, spay, tumor, etc) and the other for vaccines. The surgery line is attended to first because the dogs are put in cages to wait. We are instructed to return later. There are typically not as many surgeries, so the vaccine line did not take over an hour if I remember correctly. The two vaccines my other dog needed were cheap (under $ 10). The prices here are unbeatable. Even the surgery is only $ 65 an hour, about a third of the prices in normal vets. I’m a broke college student so this discount is well worth standing out in line for an hour or two, especially if you are combining services. I’m glad this is an option.

SO unorganized! My first time, I came right at my appointment time and waited for about 45 minutes to get in with the vet. Decided to give them another chance. My second time I came right at my appointment time again. Waited AN HOUR AND A HALF. Another woman waiting with me went up to ask the receptionist how much longer the waiting time would be. «Um, I’m not sure right now, I’ll let you know». Another 10 minutes with no word back. We both ended up walking out and I will not be back.
Not sure if they have a staff shortage or just suck at scheduling. But whatever the issue is, they’re not giving the impression that they care to heal your pet anytime soon.